Questions & Answers

Name: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum
Brand: Microsoft
SKU: 6298022
Price: 749.99 USD
Rating: 4.6 (752 reviews)

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum

Model:: LQL-00001; |
SKU:: 6298022

User rating, 4.6 out of 5 stars with 752 reviews.

Highly rated by customers for:

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Questiondoes this laptop come with a built in dvd/cd player?
Asked 6 years ago by Anonymous.
- Answer Surface Laptop 2 does not come equipped with a built in CD/DVD drive.
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionDoes the surface laptop 2 come with standard anti virus software. Thanks
Asked 6 years ago by Anonymous.
- Answer Yes, Windows 10 comes with built-in anti-virus protection.
  Answered 6 years ago by CommunityAnswer
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QuestionHow should users care for the Alcantara fabric on Surface Laptop 2?
Asked 7 years ago by MicrosoftOutreachTeam.
- Answer We know caring for your Surface is important. By design, the Alcantara material resists spills and absorption. We recommend cleaning with a soft lint brush to restore luster of the fabric.
  Answered 7 years ago by MicrosoftOutreachTeam
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QuestionIs this laptop compatible with games such as Roblox and Minecraft ?
Asked 6 years ago by Kasie.
- Answer Absolutely, you can install any windows program or application from the store.
  Answered 6 years ago by Msonsite
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QuestionCan you use a surface pen on the surface laptop 2?
Asked 6 years ago by Ama0.
- Answer Yes, Surface Pen is fully compatible with Surface Laptop 2.
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionDoes this or any of your products come loaded with Microsoft word or excel? Just found out the one I bought wants to charge $99.00 a year for the program as if I am renting it!!!!! About to box it back up and return to Best Buy. Smh
Asked 6 years ago by Letdown.
- Answer I don’t believe any of the products come with Microsoft Word or Excel software installed. They all require you to purchase them. There are options for college students to get Microsoft free from your school.
  Answered 6 years ago by Sadie
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QuestionWithout an HDMI port, is there a way to connect this laptop to a television?
Asked 6 years ago by keandrb.
- Answer There's a Mini Display Port to HDMI adapter available.
  Answered 6 years ago by MSSurfaceGuy
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QuestionWhat is the shipping weight?
Asked 6 years ago by TheOne.
- Answer Shipping weight is 15.79 pounds.
  Answered 6 years ago by CommunityAnswer
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QuestionCan you add a monitor?
Asked 5 years ago by Kris.
- Answer Yes
  Answered 4 years ago by Silas
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QuestionCould this laptop handle adobe programs. Such as photoshop, after effects, premier pro, etc??
Asked 6 years ago by 21Harry.
- Answer I am running all the adobe applications and creo on this Microsoft surface. Creo is a more intense 3D modeling software and this computer keeps up with it just fine.
  Answered 6 years ago by student
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Questionhow many specs are there?
Asked 6 years ago by katie33turttles.
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QuestionWould this be a decent starting laptop for playing and designing video games?
Asked 6 years ago by Computers101.
- Answer You can play simple games without noticing a stutter. However the Surface has an Integrated Intel UHD Graphics 620 chip. (Which is also in the HP Spectre 13 and the Dell XPS 13. As a general rule of thumb if you are looking to design or avidly play video games on your laptop, you'll want to find a computer with a Dedicated Graphics card, such as the Nvidia GEFORCE RTX. The Razer Advanced and the Asus ROG are relatively popular amongst gamers and people who need power. If you do get a surface, opt for the best specifications available.
  Answered 6 years ago by Solros
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QuestionMy screen on my new laptop is black and can't get it resume normally
Asked 6 years ago by JoJo.
- Answer We're sorry to hear you're having some unique difficulties with your Surface Laptop 2. Our team would love to assist and can be reached here: https://aka.ms/AA4rbq6, at your earliest convenience.
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionDoes it support 5ghz internet band?
Asked 6 years ago by Sid.
- Answer Yes it does
  Answered 6 years ago by nika
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QuestionWhat is the manufacturers warranty? Is it valid internationally?
Asked 6 years ago by Poosa.
- Answer Surface Laptop 2 comes with a standard 1-year limited warranty. You can learn more about the warranty for your device using this link here: https://aka.ms/AA4rbrm.
  Answered 6 years ago by MicrosoftOutreachTeam
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QuestionDoes the surface lap 2 have an ethernet connection so it can be connected to a network via ethernet?
Asked 6 years ago by Diana.
- Answer No. You need an USB to Ethernet adapter to connect it directly to Ethernet Internet. However, WiFi works great for normal browsing and streaming. The slim size of laptop does not allow for full sized Ethernet connection.
  Answered 5 years ago by Twylite
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QuestionIs this laptop compatible for Sims 4?
Asked 6 years ago by Kenzbrower90.
- Answer No, it is not compatible for Sims 4.
  Answered 6 years ago by CommunityAnswer
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QuestionI was under the impression that the screen is detachable, does it detach? It has the tablet mode option as far as visual effects.
Asked 6 years ago by Jessica.
- Answer No, the screen is not detachable. If you are looking for a detachable screen, I'd recommend looking at the Surface Pro line.
  Answered 6 years ago by Willboogie
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QuestionIs the keyboard included with this purchase?
Asked 6 years ago by NKP.
- Answer Yes.
  Answered 5 years ago by Dominicanyor
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Questionis this laptop good for editing videos ?
Asked 6 years ago by briantc.
- Answer Yes, this model can be used for editing.
  Answered 6 years ago by CommunityAnswer
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Showing 1-20 of 39 questions

Questions & Answers

Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum

Q: Questiondoes this laptop come with a built in dvd/cd player?

Q: QuestionDoes the surface laptop 2 come with standard anti virus software. Thanks

Q: QuestionHow should users care for the Alcantara fabric on Surface Laptop 2?

Q: QuestionIs this laptop compatible with games such as Roblox and Minecraft ?

Q: QuestionCan you use a surface pen on the surface laptop 2?

Q: QuestionDoes this or any of your products come loaded with Microsoft word or excel? Just found out the one I bought wants to charge $99.00 a year for the program as if I am renting it!!!!! About to box it back up and return to Best Buy. Smh

Q: QuestionWithout an HDMI port, is there a way to connect this laptop to a television?

Q: QuestionWhat is the shipping weight?

Q: QuestionCan you add a monitor?

Q: QuestionCould this laptop handle adobe programs. Such as photoshop, after effects, premier pro, etc??

Q: Questionhow many specs are there?

Q: QuestionWould this be a decent starting laptop for playing and designing video games?

Q: QuestionMy screen on my new laptop is black and can't get it resume normally

Q: QuestionDoes it support 5ghz internet band?

Q: QuestionWhat is the manufacturers warranty? Is it valid internationally?

Q: QuestionDoes the surface lap 2 have an ethernet connection so it can be connected to a network via ethernet?

Q: QuestionIs this laptop compatible for Sims 4?

Q: QuestionI was under the impression that the screen is detachable, does it detach? It has the tablet mode option as far as visual effects.

Q: QuestionIs the keyboard included with this purchase?

Q: Questionis this laptop good for editing videos ?

Questiondoes this laptop come with a built in dvd/cd player?

QuestionDoes the surface laptop 2 come with standard anti virus software. Thanks

QuestionHow should users care for the Alcantara fabric on Surface Laptop 2?

QuestionIs this laptop compatible with games such as Roblox and Minecraft ?

QuestionCan you use a surface pen on the surface laptop 2?

QuestionDoes this or any of your products come loaded with Microsoft word or excel? Just found out the one I bought wants to charge $99.00 a year for the program as if I am renting it!!!!! About to box it back up and return to Best Buy. Smh

QuestionWithout an HDMI port, is there a way to connect this laptop to a television?

QuestionWhat is the shipping weight?

QuestionCan you add a monitor?

QuestionCould this laptop handle adobe programs. Such as photoshop, after effects, premier pro, etc??

Questionhow many specs are there?

QuestionWould this be a decent starting laptop for playing and designing video games?

QuestionMy screen on my new laptop is black and can't get it resume normally

QuestionDoes it support 5ghz internet band?

QuestionWhat is the manufacturers warranty? Is it valid internationally?

QuestionDoes the surface lap 2 have an ethernet connection so it can be connected to a network via ethernet?

QuestionIs this laptop compatible for Sims 4?

QuestionI was under the impression that the screen is detachable, does it detach? It has the tablet mode option as far as visual effects.

QuestionIs the keyboard included with this purchase?

Questionis this laptop good for editing videos ?