Questions & Answers

Q: QuestionDoes the Surface 3 need to be off in order to charge? We have tried charging it while in use and it wont charge.

Asked 4 years ago by Anonymous.

• A:Answer Mine charges while in use.

  Answered 4 years ago by dpleverVerified Purchase

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Q: QuestionDoes this computer have a good battery I’m on computer 8 hours in nursing class.

Asked 4 years ago by Vic.

• A:Answer Thanks for the question! Surface Laptop 3 has up to 11.5 hours of battery life for typical device use.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this come with a dvd slot use turbo tax cds

Asked 4 years ago by Doxiemom.

• A:Answer No

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionCan this computer work in Europe for schooling?

Asked 4 years ago by hilliness.

• A:Answer I have full confidence that if you go with this product ,you will be very satisfied and will enjoy it for some time.I wholy recommend it.

  I would recommend:

  • 

    Funko - POP! Animation: Rick and Morty - Hologram Rick Clone

    User rating, 4.94 out of 5 stars with 36 reviews.

    (36)

  Answered 4 years ago by duckster57

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Q: QuestionWill this run Adobe Creative Cloud???

Asked 4 years ago by CampfireVic.

• A:Answer yes

  Answered 4 years ago by duckster57

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Q: Questiondoes it has face id?

Asked 4 years ago by genaro.

• A:Answer Yes, Surface Laptop 3 features Windows Hello, which uses facial recognition as a way to unlock your device.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow does this laptop perform with Ableton Live? Should I consider a more powerful laptop if I want to use it for music mixing/editing?

Asked 4 years ago by Dorian.

Q: QuestionWhat kind of cord do I need to purchase to connect this laptop to a tv for viewing Netflix? Our HDMI cord does not connect to this laptop.

Asked 4 years ago by Sara.

• A:Answer To connect Surface Laptop 3 to your TV, you will need a USB-C to HDMI External Video Adapter. For more information, go here: https://www.bestbuy.com/site/microsoft-usb-c-to-hdmi-external-video-adapter-black/6155222.p?skuId=6155222

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this laptop have a disc player?

Asked 4 years ago by Rae4660.

• A:Answer No, Surface Laptop 3 does not have an optical drive.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I attached a many cam by usb for multi angles For teaching using Skype?

Asked 4 years ago by Anonymous.

• A:Answer yes,you will love it

  Answered 4 years ago by duckster57

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Q: QuestionWhat is the speed of the processor in GHz?

Asked 4 years ago by Daniel.

• A:Answer This Surface Laptop 3 uses a 1.2GHz Intel i5 processor.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this ship with the Home or Pro edition of Windows?

Asked 5 years ago by Primetime487.

• A:Answer This Surface Laptop 3 comes with Windows 10 Home.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this come with Microsoft Office installed or would you have to purchase the product?

Asked 5 years ago by Lauren.

• A:Answer Microsoft 365 (formerly Office 365) is available as a separate purchase.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs the keyboard lit?

Asked 5 years ago by Dave.

• A:Answer Yes, Surface Laptop 3 has a backlit keyboard.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionBattery life is terrible, only about 3 hours when surfing the web (not even watching videos) with no other apps running and battery saver turned on. Is this normal for this laptop? Can anything be done about it?

Asked 5 years ago by Rocky.

• A:Answer We're sorry that you're experiencing an issue with the battery life on your Surface Laptop 3. Microsoft Support may be able to help! Learn how to optimize the battery life of your Surface here: https://support.microsoft.com/en-us/help/4483194/maximize-surface-battery-life

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWould this laptop run Minecraft if I want to play for fun?

Asked 5 years ago by Anonymous.

• A:Answer Yes, you should be able to run Minecraft on Surface Laptop 3.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan the USB C port be used to charge the laptop thru a portable docking station with 90 watts power?

Asked 5 years ago by Ever.

• A:Answer I ordered this product on August 29 2020, today is September 18 2020. It still has not been delivered and I have not heard from Best Buy. However if I do get it delivered this year I will have a better answer to the question.

  Answered 5 years ago by DerricknoelVerified Purchase

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Q: QuestionIs any part of the "Platinum" laptop made of Alcantara material?

Asked 5 years ago by niki818.

• A:Answer This Surface Laptop 3 includes a Alcantara® material palm rest.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan i do work with exell and work in this looptop?

Asked 5 years ago by Gonzalez.

• A:Answer Thanks for asking! Yes, Surface Laptop 3 is compatible with the Microsoft 365 suite of productivity programs, including Microsoft Excel.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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