Questions & Answers

Q: QuestionCan I download and use Google Chrome on this laptop?

Asked 5 years ago by Andrea32.

This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Matte Black

• A:Answer Thanks for your question. Yes, you can download the Google Chrome app on this Surface.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I obtain an encryption key for this laptop?

Asked 3 weeks ago by Sparky.

This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Sandstone

Q: QuestionIs there a fan? Any fan noise?

Asked 4 years ago by Jaguar700.

Q: QuestionOk perhaps a stupid question. I've had a surface laptop (13.3) for years and love it. Here the screen resolution is listed as 2256 x 1504 (full HD). If you hook it up to an outside monitor, say, capable of 4k or UHD, might you get higher resolution?

Asked 4 years ago by Addison.

• A:Answer I do not know for sure but think not as your source is not 4K or UHD. Great question! Technology with what it is one might think it could upregulate?

  Answered 4 years ago by Mi64EvrVerified Purchase

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Q: QuestionI believe that this laptop does not have an HDMI port. Can one be added?

Asked 4 years ago by BestBuyatBESTBUY.

• A:Answer Correct, it does NOT have an HDMI port. A docking station will have to be utilized for an HDMI or any additional port necessary. Only comes available with two USB ports (1- type A and 1- type C). Suggest the “J5create USBC-type C Triple Display Docking Station” (Model JCD543), currently valued at $100. This would be the best and most economical method for use of an HDMI port.

  Answered 4 years ago by DVoltronVerified Purchase

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Q: QuestionCan this laptop be connected to a monitor directly using a USB-C cable?

Asked 4 years ago by JennyP.

Q: QuestionDoes this particular model (in Platinum) has Hard surface keyboard or alcantara surface? Please confirm

Asked 5 years ago by Puneet.

• A:Answer Thank you for the question. Surface Laptop 3 in Platinum has Alcantara®.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan we get the surface laptop with Windows 10 Pro?

Asked 5 years ago by Anonymous.

• A:Answer You are able to upgrade from Windows 10 Home to Windows 10 Pro. Please visit our website to learn how: https://support.microsoft.com/en-us/windows/upgrade-windows-10-home-to-windows-10-pro-ef34d520-e73f-3198-c525-d1a218cc2818

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan I add space later to this laptop if I realize 256GM isn’t enough?

Asked 5 years ago by SprayTanNan.

This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer Thank you for your question. The Solid State Drive in Surface Laptop 3 is not user removable. It is only removable by a skilled technician following Microsoft-provided instructions.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill the AC power cord from an old Surface Pro 4 tablet work in a Surface Laptop 3 - 13.5"?

Asked 5 years ago by Chatfield.

This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer Yes, the same 127W power supply that works with Surface Pro 4 is also compatible with Surface Laptop 3.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill the pen from a Surface Pro 4 work with this?

Asked 5 years ago by Chatfield.

This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer I am not sure about that but i got the digiroot universal pen. It works perfectly.

  Answered 5 years ago by revereVerified Purchase

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Q: QuestionCan u expand the memory in the Surface?? I wonder in case I need to

Asked 5 years ago by Aill018m.

This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer Thank you for asking! Unfortunately, RAM in Surface Laptop 3 cannot be upgraded.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill my surface pen work with the Surface Book 3?

Asked 5 years ago by Anonymous.

• A:Answer Surface Laptop 3 is compatible with almost all Surface Pens. To see which features are available with your Surface Pen, go here: https://support.microsoft.com/en-us/help/4519767/identify-your-surface-pen-and-features

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs windows 10 home 64 bit or 32 bit compatible?

Asked 5 years ago by Bit.

• A:Answer Surface Laptop 3 has the 64-bit version of Windows 10 Home installed.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this laptop have Ethernet cable hard wiring for internet access?

Asked 5 years ago by Amanda.

This question was asked about the related product: Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Sandstone

• A:Answer Surface Laptop 3 does not come with an Ethernet port.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this model come with Microsoft Windows Professional?

Asked 6 years ago by JA.

• A:Answer No, it does not come with Microsoft Windows Professional, it comes with Windows 10 Home.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat Video card does this model feature?

Asked 6 years ago by Rmore.

• A:Answer This particular Surface Laptop 3 has a Intel® Iris™ Plus Graphics card.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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