Questions & Answers

Q: QuestionWhat is the significance of the 120Hz refresh rate on the Surface Laptop's display?

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Dune

• A:Answer The 120Hz refresh rate on the Surface Laptop's display provides smoother motions and swift interactions. It allows the screen to update 120 times per second, resulting in a more fluid and responsive user experience, especially when scrolling, gaming, or watching videos. This higher refresh rate enhances the overall visual experience and makes the display feel more immersive.

Q: QuestionWhat are the benefits of the memory and storage in terms of multitasking and data storage?

• A:Answer The 16GB memory allows for smooth multitasking, enabling users to run multiple programs simultaneously without experiencing lags or slowdowns. Additionally, the 1TB SSD provides ample storage space for large files, multimedia content, and applications, ensuring quick access and retrieval of data.

Q: QuestionWhat is the warranty coverage provided by Microsoft for the Surface Laptop?

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Sapphire

• A:Answer Microsoft provides a 1-year warranty for parts for the Surface Laptop. The warranty covers repairs or replacements for any defective parts within the warranty period. Additional warranty options may be available for purchase from Microsoft or authorized retailers.

Q: QuestionHow does the Surface Laptop compare to other laptops in terms of weight and portability?

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Sapphire

• A:Answer The Surface Laptop weighs 0.96 pounds, making it one of the lightest laptops on the market. Its compact size and sleek design contribute to its exceptional portability, allowing users to carry it effortlessly and work from anywhere.

Q: QuestionCan you explain the concept of Copilot+ PC and how it transforms the way users work?

• A:Answer The Surface Laptop with Copilot+ PC is a revolutionary device that transforms the way users work by providing a dedicated AI assistant. This AI assistant, called Copilot, offers real-time assistance, helping users stay focused and productive. It can generate content, answer questions, and even manage tasks, allowing users to work more efficiently and effectively.

Q: QuestionHow does the Surface Laptop compare to competitors in terms of battery life and power efficiency?

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Sapphire

• A:Answer The Surface Laptop boasts an impressive battery life of up to 20 hours, allowing users to stay productive throughout the day without worrying about power depletion. Compared to competitors, it stands out for its exceptional power efficiency, making it an ideal choice for those seeking extended unplugged usage.

Q: QuestionDoes the Surface Laptop have a built-in webcam and microphone for video conferencing and online meetings?

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Sapphire

• A:Answer Yes, the Surface Laptop has a built-in webcam for video conferencing and online meetings. The front-facing camera has a resolution of 1080p, ensuring clear and sharp video quality. Additionally, the laptop has a built-in microphone for capturing audio during video calls.

Q: QuestionDoes it come with a pen or can it be bought?

Asked 1 year ago by Lan.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Sapphire

• A:Answer It does not come with a pen.

  Answered 1 year ago by CoreyS

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Q: QuestionThe Microsoft site charges USD129.00 for an extended 2 year warranty. Why is the price from Best Buy so much higher?

Asked 3 days ago by Anonymous.

Q: Questionwhat is the warranty

Asked 5 days ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Dune

Q: QuestionDoes it has HDMI cable to connect to monitor ?

Asked 3 weeks ago by Prabhu.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Sapphire

Q: Questiondoes this computer have Microsoft office software installed?

Asked 1 month ago by jderr.

Q: QuestionIs this compatible with the pen?

Asked 2 months ago by Jen.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Dune

Q: QuestionCan you use a hot spot with your phone?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Dune

Q: QuestionDoes this have cellular connection

Asked 5 months ago by Shannon.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Dune

• A:Answer No, no cellular connection.

  Answered 4 months ago by snapVerified Purchase

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Q: QuestionIs the 39 Watt power supply that comes with it the largest power unit that can be used to recharge this laptop?

Asked 11 months ago by Phantom.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Sapphire

• A:Answer No, the 39 Watt power supply is NOT the largest that can be used to charge a Surface Laptop 7. While it's the one included with the smaller 13.8" model, the Surface Laptop 7 can also be charged with a 65W charger, and this can lead to faster charging times according to the Microsoft Support site. The laptop will draw the necessary power from the charger, so a higher wattage charger won't damage it.

  Answered 4 months ago by snap

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Q: QuestionDoes this come with Microsoft Office pre-installed?

Asked 1 year ago by kash1984.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Sapphire

• A:Answer Yes, MS Office 365 is installed.

  Answered 4 months ago by snap

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Q: QuestionCan an external monitor be used with this Surface Laptop? If so, what cable/connection is required?

Asked 9 months ago by Max01.

This question was asked about the related product: Microsoft - Surface Laptop - Copilot+ PC - 13.8" Touchscreen - Snapdragon X Elite 2024 - 16GB Memory - 1TB Storage (7th Ed) - Dune

• A:Answer Yes with the use of a multi-adapter for surface. Actually any multi adaptor with 2 (depending on the number of monitors you’re using) HDMI connections. I’m currently using two HP monitors with my surface laptop. Works great.

  Answered 9 months ago by JohnShefVerified Purchase

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