Questions & Answers

Q: QuestionI would like to know how do I turn on my Microsoft surface Pro? I just plugged it in. Do I have to wait to charge it for it to go on and I didn’t get any paperwork with it

Asked 4 months ago by kat.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

• A:Answer At the top left edge of the screen there is an on switch. Push that and it turns on. If it doesn't, maybe put the plug in (on the right side) to charge it.

  Answered 3 months ago by KimS

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Q: QuestionDoes this have the X1E80100 chip or the X1E86100 Snapdragon X Elite version? Thank you

Asked 4 months ago by Keith.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 32GB Memory - 1TB SSD - Device Only (11th Ed) - Platinum

Q: Questiondoes this product have a speaker?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

• A:Answer The speakers are hidden in the top of the screen somewhere. You definitely can hear sound coming from the surface pro and it's fine for someone near the surface to hear it. If I want to have something broadcast to a big group or room then I attach to a stronger external speaker or sound system.

  Answered 3 months ago by KimS

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Q: Questionis the stand at the back is included on the package

Asked 4 months ago by Mary.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Dune

• A:Answer Yes

  Answered 2 months ago by Justmyopinion

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Q: QuestionWhich mouse and keyboard are compatible with this laptop?

Asked 5 months ago by Anonymous.

Q: QuestionWill my surface pro 4 port accessories work on the newset models? Like the multiport charger cables

Asked 5 months ago by Quick.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Platinum

Q: QuestionIf I already have MS-365 loaded on another device, can it be installed on this device?

Asked 5 months ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 32GB Memory - 1TB SSD - Device Only (11th Ed) - Platinum

• A:Answer You usually have a 5 device limit on MS 365. Assuming you haven't hit your limit, yes - you can definitely install on another device. And sync your files and Desktop between both,

  Answered 5 months ago by KT4211Verified Purchase

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Q: QuestionI am looking for a case for my Surface Pro - Copilot÷PC 13 Touchscreen. Will a Surface Pro 10 fit. If not which one does?

Asked 5 months ago by BeeFree.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

Q: Questionwhat accessories are included? what it included with "device only"?

Asked 6 months ago by lindao.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Dune

• A:Answer Please note there are no accessories. I was surprised there was not a keyboard. I assumed there was as it is displayed that way in tbe store where i bought it. Also no mouse. There is a charger.

  Answered 6 months ago by Anonymous

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Q: QuestionCan I pay for it today, pickup tomorrow

Asked 6 months ago by Samarai.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

Q: QuestionDoes the Surface Pro 11 come with a driver for a 2019 HP Officejet Pro 2025 printer, or is such a driver available??

Asked 6 months ago by PDT1.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Platinum

• A:Answer yes. it's native to Windows 11 on any device and will typically install automatically when you search for printers on your network or connect via USB. HP also has driver downloads from their website but requires manual download and installation.

  Answered 5 months ago by KT4211

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Q: QuestionDoes this surface pro have touchscreen capabilities

Asked 6 months ago by Diane.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Dune

• A:Answer yes

  Answered 5 months ago by KT4211

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Q: QuestionCan you used Bluetooth headphones

Asked 6 months ago by Byrd.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

• A:Answer yes

  Answered 5 months ago by KT4211

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Q: QuestionDoes tis have Windows 11 Pro?

Asked 6 months ago by AmateurPhotoGuy.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

• A:Answer No, but you can upgrade for $100 if you need it.

  Answered 6 months ago by JoeBlough

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Q: Questioncould I exchange this device for the same but with an Intel processor?

Asked 7 months ago by StudMedia.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 32GB Memory - 1TB SSD - Device Only (11th Ed) - Platinum

• A:Answer The business models of the SP11 have Intel processors. I don't know if Best Buy carries these.

  Answered 6 months ago by JoeBlough

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Q: QuestionIs this models screen OLED?

Asked 7 months ago by Jesse.

• A:Answer Yes, has OLED screen.

  Answered 7 months ago by Bestgrandpa1

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Q: QuestionDoes the keyboard come with it

Asked 7 months ago by Coach.

• A:Answer No it did not.

  Answered 7 months ago by Mark

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Q: Questiondoes the Surfgace Pro have that "carpet" finish on the keyboard or the metallic finish?

Asked 7 months ago by Joe.

• A:Answer I think you are referring to their "Alcantara" keyboards. Yes that's what they have.

  Answered 6 months ago by JoeBlough

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Q: QuestionDoes this one come with a keyboard?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

• A:Answer It does not! It’s separate

  Answered 7 months ago by Vyktoria

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