“I Installed windows 10 over 7 and lost all my photos, I tried searching windows old file but it is empty, how can I retrieve them.”

1-3 of 3 Answers

• I would guess that you might had done a complete fresh install which would delete your personal files. It should had given you a warning on the screen, unless u did that free upgrade from long ago. Always create backups to an external hard drive before doing big installs or resets to decrease chances of losing important files(even then there are chances the hard drive could fail, but this should be small).

  Answered by JayDub 6 years ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• You MIGHT want to try loading the program that your pictures were originally stored under. and see if they are there, but just not visible. Or you may have to take your hard drive to a professional.

  Answered by mrfixit 6 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Hi there Jerry, We recommend that you reach out to our Support team here: https://aka.ms/AA4jrpj.

  Answered by MicrosoftOutreachTeam 6 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.