“I recently received an automatic update to windows 10. After this update, I lost ALL drivers including to 2 printers. I have worked with Microsoft techs for about 6 weeks and they have been unable to reinstall drivers. what will work to fix this?”
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I haven't used Windows for years, but I can suggest you try re-downloading all of your drivers from their own websites or reinstalling all your drivers. Again, this is just a suggestion; you don't have to follow it. Continue checking in with Microsoft and Best Buy. This link here might or might not help you much, but here it is: https://support.microsoft.com/en-us/help/4028443/windows-update-drivers-in-windows-10
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