Questions & Answers

Q: QuestionDoes this controller work with the normal xbox one?

Asked 4 years ago by Steve.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Pulse Red

• A:Answer Thanks for asking! Yes, this Xbox wireless controller is compatible with Xbox Series X/S and all Xbox One consoles.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questionwhen are they going to have it in the store.

Asked 4 years ago by TrinalRobotPaul.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Pulse Red

• A:Answer It’s releasing February 9th, so I would assume then.

  Answered 4 years ago by Pandalorian

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Q: QuestionHow many controllers can connect to the Xbox series x?

Asked 4 years ago by Dean.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Shock Blue

• A:Answer Xbox Series X/S can support up to eight controllers at once.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill these controllers last longer than three months or more before the analog sticks start drifting? Like how long will this last really for us gamers?

Asked 5 years ago by Zombiegamer470.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black

• A:Answer I play Warzone and have 468 wins with a 1.6kd, I needed a new controller so bought this. It developed drift for me pretty quickly I can't tell if it's the controller or the way I play but I never dropped it and the right stick drifts. Like within 2 days.

  Answered 4 years ago by Jones

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Q: QuestionDoes this work on windows pc without a special adapter if it has bluetooth already?

Asked 5 years ago by Matt.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black

• A:Answer It's not working for me in Windows 10. Windows does not recognize it as an Xbox Controller in Game Controllers and Steam won't recognize it at all. Replacing a Series S controller that still works when I try it, analog is just super sloppy. Have ran windows update and Xbox Accessory App does not recognize Bluetooth. So it's really a mixed bag but at day of release, it's not working for me at all and is useless compared to the Series S controller that works fine.

  Answered 4 years ago by DrPeeper

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Q: QuestionDoes this controller have a built-in mic, like the ps5 controller? In fact, the only thing I see new about this controller is a more pebbled texture, slightly revised d-pad, and a share button, which Sony has had for years. Not groundbreaking.

Asked 5 years ago by UNCHeelYeah.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black

• A:Answer Thanks for asking! This controller does not have a built-in microphone, but has a 3.5mm stereo headset jack that supports most wired headsets.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questionis the open box excellent option good as new and everything works?

Asked 3 years ago by nightcap.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Pulse Red

• A:Answer Yes and geek squad protection will cover the device and give you a new if can’t be fixed

  Answered 3 years ago by tito

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Q: QuestionDoes this controller need a wireless adapter to work on PC (Windows 10)?

Asked 4 years ago by Pandalorian.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Pulse Red

• A:Answer Although the controller is bluetooth and will work with a Windows 10 PC, if you want to use the headset audio connected to the remote you will need to get one of the USB xbox controller adapters for the full functionality.

  Answered 4 years ago by DMC02766

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Q: QuestionWill share button work on Xbox one console?

Asked 5 years ago by Zeebuz6.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Robot White

• A:Answer Thank you for your question! Yes, the Share button is compatible with all Xbox One consoles.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill the xbox rechargeable battery pack that fits Xbox one controllers be compatible with series x?

Asked 5 years ago by ZParis.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black

• A:Answer While the battery pack itself is compatible, this controller uses a USB-C cable.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow many grams does the Xbox Series X controller weigh?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Robot White

• A:Answer 280 grams (including two AA batteries)

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill this work for Windows 11?

Asked 4 years ago by LcZ.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Shock Blue

• A:Answer Thanks for asking! Yes, this controller is compatible with Windows 11 PC via Bluetooth, standard USB-C cable, or with Xbox Wireless Adapter.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAre there options to dim the light from the Xbox menu button? This button is as bright as a high end LED flashlight in the dark and seriously takes the immersion out of gaming when i keep catching bright tracers in darkened rooms.

Asked 4 years ago by RandomQ4U.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Shock Blue

• A:Answer Nope

  Answered 4 years ago by GreatVerified Purchase

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Q: QuestionWhat charger will work for these wireless controllers? Is there a charger deck I can buy that’s compadible?

Asked 4 years ago by Kim.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Shock Blue

• A:Answer You can charge the controller using the separately bought “xbox play and charge kit”, which comes with an installable battery and a usb-C to usb-A cable to plug into your Xbox One/ Series S or X for charging. You can also just plug the controller to any existing usb-C cable that supports power delivery and use the controller as a wired unit and connect it to the xbox wirelessly while having it plugged into a socket, computer or the xbox itself. For example I am able to have the controller plugged into my Macbook Pro usb-c charger and it supplies power to it and works without having batteries in the controller while I play. There are also many companies that sell third party charging docks for xbox controllers. For example “PowerA” has a dock which comes with a wireless charging dock and batteries for 2 sets of controllers. You also can buy many other docks from anywhere, but your milage may vary. Happy gaming!

  Answered 4 years ago by DemonicCream

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Q: QuestionIf i buy this controller(xbox series x controller) will it work with the xbox one x console? My controllee broke so i need one. Just making sure if this controller would be compatible woth previous xbox consoles

Asked 4 years ago by Someome.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black

• A:Answer Thanks for asking! Yes, this controller is compatible with all Xbox One consoles, including Xbox One X.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there a special USB adapter required to use this wirelessly with PC?

Asked 5 years ago by RobPA.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Robot White

• A:Answer Thank you for asking! A Xbox Wireless Adapter is not necessary if your Windows 10 PC supports Bluetooth.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this controller compatible with windows 11?

Asked 1 year ago by Timothy.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Astral Purple

• A:Answer Yes all you will need to do is go to settings>bluetooth and hold on to the pairing button on the Xbox controller and look for Xbox one controller on Bluetooth

  Answered 1 year ago by LopezSierra04

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Q: QuestionHow do I print out a receipt for the items I bought online?

Asked 2 years ago by Nick563.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Velocity Green

• A:Answer As a Best Buy employee, we can help you print it out at the nearest Best Buy no problem at all, all we need is your phone number or email for your account so we can pull up your transaction history.

  Answered 2 years ago by Angelo

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Q: QuestionIs this compatible with Windows11 OS?

Asked 3 years ago by Kent.

• A:Answer Thanks for checking! Yes, this controller is compatible with Windows 11 PC via Bluetooth, USB-C cable, or Xbox Wireless Adapter.

  Answered 3 years ago by MicrosoftOutreachTeam

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