“Why does my MOBI camera go "offline" when I insert my MOBI SD card in it. If I eject it, the camera goes back online. I have a card for each camera an both camera's do the same thing. They are 64GB should I go to 128GB?”
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Hello Kim, Thank you for reaching out. We apologize for the difficulty you are experiencing with the MobiCam. When the device is displaying "offline" in the MOBI App it has lost its connection to the WiFi. Placing the Micro SD card in the device shouldn't affect the connection the device has with the WiFi. MobiCam is compatible with any Micro SD card ranging from 16GB to 128GB. If you feel as though the device is not operating as designed and described in the manual please feel free to submit a ticket to our 24-hour Support Desk at https://mobiusa.com/pages/contact-us or call our Support Team at (323) 904-3000. We are available Monday - Friday, 8:00 a.m. to 4:30 p.m. PST.
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