A:AnswerThe warranty servicing is handled through the Geek Squad desk in your local Best Buy if you used a card they can verify the purchase with. If you paid with Cash, call Modal at 800-499-3402 for a escalated request.
A:AnswerI believe the rapid lights are an indication of rapid charging. It should slow down as it gets closer to full charge. I'm pretty sure I read that on the insert when I bought it.
A:AnswerHi, Unfortunately I was told by customer service in-store that these are not covered for replacement. The only other thing I can think of would be to check the insert from the packaging. On the back it states that we receive a 1-year limited warranty on defects in materials and workmanship. Modal is a trademark of Best Buy. It gives the phone number of 1-800-620-2790 on the back of the packaging.
