“Best way to get defective cables checked/replaced? I bought about 18 of these last Christmas. Slowly, a number of them have stopped working, either the aren't charging the device they initially did or the lights don't work. What's the best way to get these replaced?”
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Hi, Unfortunately I was told by customer service in-store that these are not covered for replacement. The only other thing I can think of would be to check the insert from the packaging. On the back it states that we receive a 1-year limited warranty on defects in materials and workmanship. Modal is a trademark of Best Buy. It gives the phone number of 1-800-620-2790 on the back of the packaging.
Sorry, there was a problem. Please try again later.If it's bought using your best buy rewards they will swap you out with a new one under a year I believe
Sorry, there was a problem. Please try again later.Because Modal is a Best Buy Exclusive Brand, you can take the cables and receipt into your local store to the Geek Squad desk, and they can review the cables under the Manufacturer Warranty.
Sorry, there was a problem. Please try again later.Unfortunately, electronic items only carry a two week return policy which is quite unfair because most of these tend to work at the beginning but don't last very long so you are out of luck once they fail past two week return policy
Sorry, there was a problem. Please try again later.I went back to Best Buy and the exchanged it :) it has a year replacement
Sorry, there was a problem. Please try again later.Take them into to your local BestBuy to have them exchanged.
Sorry, there was a problem. Please try again later.My cord stopped working after 4 months, I took it to Best Buy Mobile and they replaced it on the spot. However the exchange process was mainly this simple because I am a BB rewards member. They were able to track my receipt of purchase and exchanged the cord for a different one of my choice. I hope this helps!
Sorry, there was a problem. Please try again later.Considering the best buy return policy is only 15 days, they will not even try to issue you a refund. I suggest getting another brand.
Sorry, there was a problem. Please try again later.Don't leave charging cables plugged in. Learn to disconnect from any power source.
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