“Stop charging my phone mophie is fully charged but it won't charge my iPhone, I need to press and hold the right side of the mophie and it will charge kind off a false contact? Can it be repaired or exchange it for a new one if bought it at BB?”
Answer This Question
1-5 of 5 Answers
Hey Tonga, my name is Elise Murray and I work in the customer service department for mophie. We do have a one year warranty on all of our products and would be more than happy to set you up with a replacement if your device doesn't seem to be working correctly. I'm sorry to hear you are having issues. Visit us over at mophie.com/TS to fill out a support ticket and one of our friendly support representatives will be in touch with you shortly.
Sorry, there was a problem. Please try again later.Take it up with Mophie directly for a replacement. They are very good about replacing faulty packs.
Sorry, there was a problem. Please try again later.Yes, you can still exchange it at Best Buy if the case is under warranty. I had a mophie juice pack helium case that broke on the side where the volume rocker is. It was still within the one year warranty so I took it back to Best Buy and they no longer had my case so they let me get a mophie juice pack air case no questions asked!
Sorry, there was a problem. Please try again later.Yes it doesn't charge my I phone anymore
Sorry, there was a problem. Please try again later.BB is an authorized reseller of Mophie and Mophie is very easy to deal with. All they will do is request a receipt for proof of purchase and they will issue you a RMA number. Turn around is about a week.
Sorry, there was a problem. Please try again later.