Questions & Answers
- Model:
- 2337_JP-SSG5-BLU
- |
- SKU:
- 7498188
Q: Questionhow is the volume level?many customers of this product complain that the rear speaker is badly muffled due to the back of the mophie not having a cutout. what is your opinion on this issue?
Asked by garyugood.
- A:Answer This is definitely a problem. Very difficult to hear even in a quiet environment.
Answered by Dbic
Q: Questionis this the kind of case that you would use to replace the original back to make it become one that could be used on a wireless charging station?
Asked by DMT104.
- A:Answer No, purchased to be a replacement case and extend battery life of phone. Stopped charging the third week I had it, it is now in the garbage. Will never buy another Mophie product.
Answered by John
Q: QuestionWill this Juice Pack for the S5 work on my Note 5
Asked by jim.
- A:Answer No, this case will not work with that device.
Answered by CommunityAnswer
Q: QuestionIf this is not compatible with the s5 active do you sell one that will work for the active?
Asked by vic68.
This question was asked about the related product: mophie - juice pack External Battery Case for Samsung Galaxy S5 - Pink
Q: QuestionIf u charge ur battery bc the charging port is bad can you put this on and it will keep phone charged?
Asked by Roseann0424.
- A:Answer If the charging port is bad, we cannot say that it will charge your phone efficiently.
Answered by mophieSupport

Q: QuestionIf you use a Bluetooth speaker or head set will that help the speaker volume problem?
Asked by Phil.
This question was asked about the related product: mophie - juice pack External Battery Case for Samsung Galaxy S5 - Gloss White
- A:Answer You should not have any issues with speaker volume. If you continue to have this issue, please contact our Technical Support team at 888-866-7443 as they can best advise on what the issue may be.
Answered by mophieSupport

Q: QuestionIt works for samsung galaxy s5 sport
Asked by Gil.
This question was asked about the related product: mophie - juice pack External Battery Case for Samsung Galaxy S5 - Gloss White
- A:Answer The Mophie works great! It gives me twice the time before I have to recharge. The case is super strong and protects the phone. It's a lot heavier but you can take the phone off and put it back in the Mophie when you're done with shopping or whatever. I've been doing a lot of sales and constantly checking pricing, which I would only be able to do for 4-6 hr period before slowing down. The Mophie give you twice the time and recharges your phone while carrying them together. When the phone runs out, you push a button on the back of the Mophie and it recharges my phone back to 100%. Couldn't live without it now - highly recommend. Also the white price is so reduced and really beautiful - easy to clean and looks sporty. There are no downsides to the Mophie. Get one for your Samsung before they run out!! I don't have the sport version of the Samsung 5 but I'd imagine they work the same because they' work on Mac's. Just check it out - you won't be disappointed!
Answered by Louise17
Q: QuestionDo you guys a have it in the store right now at the address Algonquin .
Asked by Anonymous.
Q: QuestionWill this case work on the Galaxy S6?Just wondering if this would work on the S6.
Asked by Amber.
- A:Answer No it won't work with S6. It's designed for S5.
Answered by mundia
Q: QuestionIs this an actual extra battery that is integrated into the case that you can then switch to when battery 1 goes low, or a charger? Thx.What I'm wondering is, if this is an actual battery that I can then switch to when battery one goes low and then use an external portable charger to be charging battery 1 while battery 2 is being used.
Asked by KelliA.
This question was asked about the related product: mophie - juice pack External Battery Case for Samsung Galaxy S5 - Gloss White
- A:Answer This product actually recharges your phone back to full when you switch this item on. It's like a battery charger built into a case. Just recharge this item and your ready for next time
Answered by Papa
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