Main Content

Questions & Answers

mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7, 8 and SE (2nd generation) - Black-Front_Standard
Ask a Question
Page 1, showing1-10 of 67 Questions
    • Best answerI bought and had to return the Mophie Juice to Best Buy because it did not fit my IPhone 8. It was so tight I was literally afraid it would break the back glass of my brand new phone after trying to remove it unsuccessfully. I called Mophie. They have excellent customer service.and have received numerous complaints about the same problem. I was advised that the IPhone 8 is actually just a small fraction of an inch larger than the iPhone 7, causing the problem. The Mophie Juice for iPhone 8 is expected to be available in December. Since the case was put on by a very helpful Best Buy person, I was advised to take it back there to have it removed and wait until Mophie's case for the iPhone 8 is released. Best Buy's service was outstanding. Take a look at Mophie's site. There are no cases for the iPhone 8 yet; only the charging pads; but the Juice is shown for the iPhone 7. I always use Mophie cases on my iPhones and LOVE them. However, anyone who uses them knows the heat from external battery is somewhat palpable when in use, so I can understand the bigger problems potentially ahead with using it due to the super tight fit. Instead, I will follow Mophies advice and wait for the Mophie case designed for the 8. My best advice: Call Mophie yourself before purchasing this case for an iPhone 8. Hope this helps someone.

      By NorthridgeCA 

  • Q: Is the wireless charger included at this price?  (5 Answers)
    This question is for: mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7 and 8 - Rose Gold

    By Mariah 

    • Best answerThe wireless charging functionality is in the case, but no wireless charging pad is included. The wireless charging pad is a separate item.

      By reviewer123xx 

      • Verified PurchaserVerified Purchase
      • My Best Buy® Member
  • Q: Is the case slick or rubber. I have a rose gold case and it’s skick. It slips out of my hand easily.  (5 Answers)
    This question is for: mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7 and 8 - Blue

    By SH 

    • Best answerThe blue case has more of a matte feel and is not slick like the rose gold case.

      By mophieSupport 

  • Q: I like the rose color. Is it in store now?  (5 Answers)
    This question is for: mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7 and 8 - Rose Gold

    By Joan 

    • Best answerI found it in both Best Buy and in the Verizon Wireless store...but it was cheaper at Best Buy.

      By hearts 

      • Verified PurchaserVerified Purchase
      • My Best Buy® Member
  • Q: How does this mophie works wireless ?  (5 Answers)
    This question is for: mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7 and 8 - Blue

    By Andre 

    • Best answerthe case plugs into the phone and you buy the charging dock. and when it needs charging you just lay it on the dock and it start charging the case and iPhone.

      By whetrick12 

      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Member
    • Best answerIt will charge both cell and juice pack

      By WorkinHard 

      • Verified PurchaserVerified Purchase
      • My Best Buy® Member
  • Q: Will a mophie iphone 7 case fit a iphone 6s phone  (2 Answers)
    This question is for: mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7 and 8 - Blue

    By Sheltie 

    • Best answerYes it will, it fit to 6 thru 8

      By Eduardo 

      • Verified PurchaserVerified Purchase
      • My Best Buy® Member
    • Best answerNo, the battery does not damage the battery in your iPhone 7. You can charge the case without the iPhone attached.

      By mophieSupport 

  • Q: Does this fit the iPhone 7 Plus Model? I currently have one but I need a new one  (3 Answers)
    This question is for: mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7 and 8 - Rose Gold

    By Monica 

    • Best answerNo. This juice pack is not compatible with the iPhone 7 Plus.

      By mophieSupport 

  • Q: Is this case water proof  (5 Answers)
    This question is for: mophie - Juice Pack External Battery Case with Wireless Charging for Apple® iPhone® 7 and 8 - Blue

    By Odogg 

    • Best answerNo, the case is not waterproof.

      By CommunityAnswer 

Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions