Questions & Answers

54 Questions & 179 Answers
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  • Question
    How long does it take to charge the Mophie? Model: 38113BBR SKU: 4672046   (5 Answers)

    Wondering how long it takes to charge the mophie? Also, do you have to recharge it from your computer or does it work from a normal outlet on a wall?

    By Anonymous February 7, 2013.

    Answers
    • Best 
      Answer

      Hi! Thanks for your question. Roughly, it would take 4 hours to charge via computer data cable, 2 hours direct outlet, and about an hour and a half through car chagers. If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY

      By jenBBYMobile February 8, 2013.

      • Best Buy Staff
  • Question
    Is this compatible with a Samsung 4S and ipad2?   (2 Answers)

    Is this device compatible with a Samsung 4S cell phone and ipad2?

    By Anonymous October 24, 2014.

    Answers
  • Question
    how many usb charging ports it has?   (5 Answers)

    By J August 1, 2017.

    Answers
    • Best 
      Answer

      This device only has one USB charging port. The other port Is to charge the device itself.

      By Sandee August 2, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    How long will unused charge last on powerstation and will it weaken over time? Is it compatible with iPhone 4 & 5 with the use of the proper cable?   (4 Answers)

    By Anonymous August 2, 2013.

    Answers
    • Best 
      Answer

      No issues yet on loss of recharge capacity. Yes as far as I can tell

      By jrtreview February 18, 2015.

    • Question
      Is this device also compatible with the new iPad with retina display (released at the same time as the mini)?   (8 Answers)

      By Anonymous February 9, 2013.

      Answers
      • Best 
        Answer

        Yes, but it is a smaller battery size, so you may only get one full charge, and it might not even get you that far. I would go for a larger size than this one. It charges my iphone twice, but my phone isnt as power hungry as your tablet.

        By JohnFrash August 13, 2015.

      • Question
        the white charger cost less then the black mophie they both look the same so whats the difference they both say powerstation 4000   (2 Answers)

        By ng1974 December 30, 2016.

        Answers
        • Best 
          Answer

          The color

          By Geoff May 24, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Mophie and Galaxy S5   (2 Answers)

        Is this power station compatible with the Galaxy S5's Micro USB 3.0 connector?

        By Daybabe72 April 23, 2015.

        Answers
        • Best 
          Answer

          Yes

          By mamows May 1, 2015.

        • Question
          does it show charger percentage?   (5 Answers)

          By randomeuser29 March 23, 2017.

          Answers
          • Best 
            Answer

            This item does not show a percentage on itself.

            By CommunityAnswer March 23, 2017.

          • Question
            works with go pro?   (5 Answers)

            Does this work with a go pro

            By Anonymous July 13, 2015.

            Answers
            • Best 
              Answer

              It'll charge any device as long as you have the right cord for that specific device

              By kyjellz October 14, 2015.

            • Question
              is this compatible with the new iPhone 6 plus   (6 Answers)

              i ordered the new iPhone 6 and was wanting to know if this would work for it

              By Anonymous October 17, 2014.

              Answers
              • Best 
                Answer

                Great question! The juice pack powerstation should work just fine with your new phone. You will simply need to use the charging cord (lightning cable) that came with your phone. When the battery in your phone gets low, plug it in to the powerstation and get a quick charge. You will use the micro USB cable that comes in the packaging to recharge the powerstation when it's getting low. Thanks for your interest in mophie.

                By mophieSupport October 23, 2014.

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