Questions & Answers

Q: QuestionCan you give the dimensions in inches?

Asked 5 years ago by Anonymous.

• A:Answer Outside dimensions are 8" long by 5" wide. The inside dimensions are 7.2" long and 4.25" wide which is where your phone would set. My iPhone 8+ and iPhone XR fit with no problem.

  Answered 5 years ago by Krabbits

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Q: QuestionThe charging station isn't charging my Android phone. The Mophie charger/sanitizer is brand new. Does it need to be plugged in for a while before it can charge a phone? No directions came with it.

Asked 4 years ago by Editit.

• A:Answer Once you plug in your Mophie charger/sanitizer you should see the light on the front of the Mophie illuminate and you are good to go. If your phone is not charging it may be one or two things: it is not centered on the top of the device. When placed on center, phone will "ping" once to confirm correct placement. I had the same problem and did not realize phone was off center, this corrected for me and now no problem. The white light will then begin to flash while it charges. Another possible reason phone is not charging is your phone case may be too thick (cases over 3 mm) or is not QI enabled. If greater than 3mm or not QI enabled, you will need to remove the case for charging. I have not had any problem charging with the case on. Hope this answers your question.

  Answered 4 years ago by musicloverVerified Purchase

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Q: QuestionCould you place money (either paper or coins) in this to "sanitize"?

Asked 4 years ago by Curious.

• A:Answer Yes you can. As long as the items are not stacked on top of each other, the surfaces should be sanitized

  Answered 4 years ago by Answerman

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Q: Questionhow do I know when it is completed sanitizer my phone?

Asked 1 year ago by spamp.

Q: QuestionIs this portable? As in it can hold a charge and work without wires? Could one keep in in the car, or does it need to be plugged into a wall outlet to work?

Asked 3 years ago by Jv.

• A:Answer No battery. Must be plugged in.

  Answered 3 years ago by MikeVerified Purchase

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Q: QuestionIs there a warranty? How long will this device last? Don't want to buy or give it as a gift if it conks out in 6 months.

Asked 3 years ago by sunyem.

Q: QuestionWhen it is charging will the tiny blue lite flash on & off.

Asked 4 years ago by Balone.

Q: QuestionCan the mophie phone sanitizer remain plugged in to the power outlet permanently or should it be plugged in only when I need to use it?

Asked 4 years ago by nicole.

• A:Answer Either or, it’s up to you. It’s up to your needs, you don’t need it plugged all the time just disconnect till you do. :)

  Answered 4 years ago by RigoVerified Purchase

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Q: QuestionDo you need to charge twice by flipping the phone ?

Asked 4 years ago by jklap.

• A:Answer No once you get it connected wirelessly, it will take a full charge if you leave it on long enough. It has to be scooted around to get it connected though.

  Answered 4 years ago by PeteVerified Purchase

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Q: QuestionWill a iPhone 12 Pro Max fit with its case?

Asked 4 years ago by Rc1322.

• A:Answer Yes it will fit but I would recommend removing your case from your phone and cleaning them separately.

  Answered 4 years ago by Redsox4lifeVerified Purchase

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Q: QuestionI can use aromatherapy?

Asked 4 years ago by Wendy.

• A:Answer This is not an aromatherapy device.

  Answered 4 years ago by musicloverVerified Purchase

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Q: QuestionI can use aromatherapy on this?

Asked 4 years ago by Wendy.

• A:Answer There is no aromatherapy built in. It is best to check with the manufacturer to determine if aromatherapy is safe to use near the product.

  Answered 4 years ago by AshleighVerified Purchase

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Q: QuestionCan you use this with android phone

Asked 4 years ago by Lp.

• A:Answer Yes

  Answered 4 years ago by skeeterVerified Purchase

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Q: QuestionWill it charge your iphone 12 pro with the case on?

Asked 4 years ago by School.

• A:Answer Yes it will. It works just fine with mine; I have a fairly slim clear case in my phone.

  Answered 4 years ago by Answerman

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Q: QuestionThe mophie is not charging my iPhone. When I plug in the device the light goes on but my phone is not charging

Asked 5 years ago by Kim.

• A:Answer The wireless charger is on top of the lid, not inside the sanitation area.

  Answered 4 years ago by Answerman

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Q: QuestionDoes this sanitizer box kill viruses as well as bacteria?

Asked 5 years ago by Jerry.

• A:Answer The product description states it kills surface bacteria only, but does not provide the user with additional health benefits or antibacterial properties. Nothing is listed regarding effectiveness against viruses.

  Answered 4 years ago by AshleighVerified Purchase

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Q: QuestionWill my Mophie sanitizer and wireless charger charge my IPAD?

Asked 5 years ago by Mere.

• A:Answer If your iPad is capable of being charged wirelessly, it should have no trouble charging it.

  Answered 4 years ago by Answerman

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Q: QuestionWill my iPhone 11 with a bulky Otterbox Defender case fit in it?

Asked 5 years ago by Anonymous.

• A:Answer Yes

  Answered 4 years ago by Answerman

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Q: QuestionHow many nanometers is in the device visible light spectrum?

Asked 4 years ago by Sport.

• A:Answer I only see 1 and that is on the front right side.

  Answered 4 years ago by Ekwal128Verified Purchase

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