Questions & Answers
- Model:
- PB000007US
- |
- SKU:
- 12184630
Q: QuestionIs this phone compatible with ASSURANCE WIRELESS ?
Asked by Myriam.
- A:Answer It is unlocked phone
Answered by Lyne
Q: QuestionWill this phone work with metro?
Asked by JayG.
- A:Answer Yes. It's an unlocked phone and can be used with any service provider you choose.
Answered by Aleris03
Q: Questioncan i use a screen protecter on this phone?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. Yes, you can use a screen protector on the Moto G Power 5G 2024 phone to help protect the display from scratches and damage. We recommend using a high-quality protector designed for your model to ensure proper fit and touch sensitivity. -Mitch
Answered by Motorola Customer Care
Q: QuestionI have a special needs daughter who only needs WiFi with no calling or texting. Does this phone work with WiFi without a phone carrier?
Asked by Kris.
- A:Answer Hi Kris, Thank you for your inquiry. Yes, the Moto G Power 5G 2024 phone will work with Wi‑Fi even if you don’t activate a cellular plan. You can connect the phone to Wi‑Fi networks and use it for internet access, apps, and other online features without needing a carrier. -Mitch
Answered by Motorola Customer Care
Q: QuestionWhat is the IMEI?
Asked by John.
- A:Answer That's the unique 15 digit identification number assigned to every mobile device. Sort of its digital fingerprint that distinguishes it from every other one in the World.
Answered by Good
Q: QuestionDoes the Moto G Power 2024 enable over-the-air FM radio reception? Does it come with an FM radio app?
Asked by MotoGcurious.
- A:Answer Hi MotoGcurious, Thank you for your inquiry. Yes, the Moto G Power 5G 2024 phone does support over-the-air FM radio. The phone comes with a built-in FM Radio app that allows you to tune in to local stations. To use the feature, you’ll need to plug in wired headphones, which act as the antenna. Once the app is open, you can choose to listen through the headphones, the phone’s speaker, or a connected Bluetooth device. This provides a convenient way to enjoy FM radio on your device without needing an internet connection. You can check this link for the phone specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/178714/~/specifications---moto-g-power-5g---2024. -Mitch
Answered by Motorola Customer Care
Q: QuestionWill this phone work on Spectrum Mobile?
Asked by Anonymous.
- A:Answer Yes
Answered by MatthewM
Q: QuestionI just got my phone two days ago. The specifications state a long lasting battery. It's lasting about a day. Is this normal?
Asked by Anonymous.
- A:Answer Thank you for having our phone. Several factors could be leading to quick discharge, and these include signal strength, charging habits, and device settings. Here are some tips to extend the battery life of the Moto G Power 5G phone: https://help.motorola.com/hc/3509/15/na/en-us/index.html?t=CGd0e521&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. Please let us know if this help by sending us an email at [email protected]. -Mitch
Answered by Motorola Customer Care

Q: Questiondoes the moto g power 2024 5G have moto actions?
Asked by jpeepaw.
- A:Answer yes
Answered by AjY1
Q: QuestionDoes the SIM card come installed in the phone or with the phone? Or is it a separate purchase?
Asked by Anonymous.
- A:Answer Thank you for your inquiry! The SIM card does not come pre-installed in the Moto G Power 5G 2024 phone, nor is it included with the purchase of the phone. You will need to obtain a SIM card separately through your preferred carrier. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Answered by Motorola Customer Care
Q: Questionwork with mint mobile?
Asked by steve.
- A:Answer Hi Steve, Thank you for your inquiry and interest in our product. Yes, this Moto G Power 5G 2024 Unlocked phone will work with Mint Mobile. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs this phone capable of doing long-scroll screenshot like the G Power 2020 model?
Asked by Ian.
- A:Answer Hi Ian, Thank you for reaching out to us. Yes, the Moto G Power 5G 2024 phone is capable of taking long-scroll screenshots. To assist you in capturing these screenshots, please refer to the step-by-step guide provided in the following link: https://help.motorola.com/hc/3509/14/na/en-us/index.html?t=CGd0e354&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs this phone Motorola g 2024 5g 128 GB hearing aide compatible
Asked by Waycon.
- A:Answer Thank you for reaching out, Waycon! According to our hearing aid compatibility chart, the Motorola G Power 5G 2024 is indeed compatible. You can find more details on our official website here. https://www.motorola.com/us/about/hearing-aid-compatibility-us. If you have any further questions or need assistance, feel free to ask! -Elle
Answered by Motorola Customer Care

Q: QuestionDoes it include a charger and case like other Motorola models?
Asked by Cristina.
- A:Answer No. Only a USB-C to USB-C cable and SIM tool, nothing else
Answered by MandKArms
Q: QuestionDoes this phone support wifi calling?
Asked by Franz.
- A:Answer Hi Franz, Thank you for your interest in our product. Yes, the Moto G Power 5G 2024 phone does support Wi-Fi calling. However, this feature is carrier-dependent. We suggest contacting your preferred carrier to confirm if they'll support this feature on this device. You can check this link to see all compatible carriers that support Wi-Fi calling features: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch
Answered by Motorola Customer Care

Q: QuestionDoes this phone support the tap to pay function?
Asked by RockyAzer.
- A:Answer yes
Answered by OscarO
Q: Questioncan i use the a E-sim card with this phone?
Asked by jorge.
- A:Answer Yes. The phone allows one physical SIM card and one eSIM.
Answered by ValerieT
Q: QuestionDoes this phone work with straighttalk and will I need their SIM card?
Asked by BNTN.
- A:Answer Hi BNTN, Thank you for your inquiry. Yes, the Moto G Power 5G 2024 Unlocked phone is compatible with Straight Talk Wireless. To use the phone with Straight Talk, you will need an active Straight Talk SIM card. Once inserted and activated, your device should work normally on their network. You can also check the link for carrier compatibility here: https://en-us.support.motorola.com/app/answers/detail/a_id/179388/~/carrier-compatibility-%7C-moto-g-power-5g---2024. -Mitch
Answered by Motorola Customer Care
Q: Questiondoes this phone support international sim?
Asked by Venkatesh.
- A:Answer Hi Venkatesh, Thank you for your inquiry. Our phones are generally compatible with international SIM cards, as long as the device is unlocked and the network bands are supported by the local carrier. In most cases, the Moto devices can work in countries where you are traveling, but we cannot guarantee all features will be supported in every region or network. We recommend checking with your mobile service provider to confirm whether your SIM will operate in the destination country and whether roaming or local network access is supported. Also, please note that Motorola phones are intended for sale and warranty support within the specific country or region where they were originally purchased, so we do not recommend buying a device in one region for long-term use in another. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs this phone a prepaid or postpaid phone?
Asked by Curt.
- A:Answer Hi Curt, Thank you for your inquiry. The Moto G Power 5G 2024 is an unlocked device, which means it is not classified as a prepaid or postpaid phone by itself. Instead, it is a retail phone that can be activated on either a prepaid or postpaid plan, depending on the carrier you choose. In other words, the phone does not come tied to any service plan—it is compatible with both prepaid and postpaid carriers as long as the network supports it and the device passes activation requirements. -Mitch
Answered by Motorola Customer Care
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