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  • QuestionIs it compatible with Ting Mobile?

    Asked by Ryan.

    • Answer Hi Ryan, Thank you for your interest in our product. The Moto G Power 5G 2024 Unlocked phone does not work with Ting Mobile. However, this phone works with other major carriers in the US. You can check this link to see all of this phone's compatible carriers here: https://en-us.support.motorola.com/app/answers/detail/a_id/179388/~/carrier-compatibility-%7C-moto-g-power-5g---2024/. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs this phone compatible with puretalk?

    Asked by Donej.

    • Answer Hi Donej, Thank you for your interest and inquiry in our product. The Moto G Power 5G 2024 unlocked phone should work with other MVNOs on the AT&T network. We suggest contacting PureTalk to confirm. You can check this link to see all compatible carriers here: https://en-us.support.motorola.com/app/answers/detail/a_id/179364/~/specifications---moto-g-5g---2024/. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs a physical sim required for this to function?

    Asked by Jojo.

    • Answer No, a physical sim card is not required. I took it to Verizon, and they set that up for me.

      Answered by Justanotherguy

  • QuestionCan you use a traditional headphones with the standard jack on this phone? Or do they have to be connected to the USB type C port?

    Asked by BS.

    • Answer Traditional works

      Answered by user754368

  • QuestionIs this phone fully compatible with AT&Ts network for things like Visual Voicemail etc?

    Asked by Anonymous.

    • Answer Thank you for your inquiry. The Moto G Power 5G 2024 Unlocked phone is compatible with AT&T’s network, so you should be able to use it for calls, text, and data without any problems. When it comes to features like Visual Voicemail, availability can depend on AT&T’s network settings and account provisioning. For the most accurate information and to ensure everything is set up correctly, we recommend reaching out directly to AT&T support. You can also check this link for the carrier compatibility here: https://en-us.support.motorola.com/app/answers/detail/a_id/179388/~/carrier-compatibility-%7C-moto-g-power-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs SKI 6572573 a new cellphone or refurbished?

    Asked by Nick.

    • Answer Hi Nick, Thank you for your inquiry. For questions about whether SKU 6572573 is a new or refurbished unit, we recommend contacting the seller, Best Buy, directly, as they’ll be able to confirm the exact condition tied to that specific SKU. -Mitch

      Answered by Motorola Customer Care

  • QuestionHi! I was recommended to buy this phone because it’s unlocked. I want to get it as a gift for my parents who live in Peru, so I wanted to ask, will it still work there if they use a Peruvian SIM card? That’s my main question. Thank you!

    Asked by Sophia.

    • Answer I believe it will work well in Peru. I live in the USA but I have taken unlocked Motorola phones to family members in Ecuador and they haven't had any problem connecting them. .i consider Motorola the best phones and they are much more affordable than any other others.

      Answered by Anonymous

  • QuestionDoes this come with stylus pen?

    Asked by Waifer66.

    • Answer No pen/stylus came with this phone.

      Answered by Mark

  • QuestionWill this phone support carrier outside the United States

    Asked by Tm.

    • Answer Yes

      Answered by Yalew

  • QuestionDoes this phone come with a sim card?

    Asked by Anonymous.

    • Answer No SIM comes with this phone, you need to get one and put it in. The phone does support eSIM which is a digital (not physical) SIM card option that some carriers offer.

      Answered by Mark

  • QuestionWould this phone support tag mobile SIM cards?

    Asked by Zeke.

    • Answer Hi Zeke, Thank you for your inquiry. Yes, the unlocked Moto G Power 5G (2024) should work with Tag Mobile SIM cards. Since Tag Mobile is an MVNO that uses the AT&T network, the phone is compatible with its network bands. You can check this link for the carrier compatibility here: https://en-us.support.motorola.com/app/answers/detail/a_id/179388/~/carrier-compatibility-%7C-moto-g-power-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone have esim?

    Asked by Kguest.

    • Answer Yes, it can do physical SIM too

      Answered by RakhiV

  • Questionhas anyone updated to Android 15 or 16 with this phone?

    Asked by NickWho.

    • Answer Yes--update to Android 15 went smoothly.

      Answered by Madmorgan

  • Questionwill this phone get Android 15 or 16 update ?

    Asked by NickWho.

    • Answer Hi NickWho, Thank you for your inquiry. The Moto G Power 5G 2024 phone launched with Android 14 and is eligible for one major operating system upgrade, which means it is expected to receive Android 15. This model is not planned to receive Android 16. You can check this link for the Motorola security information here: https://motorola-global-portal.custhelp.com/app/software-security-page/g_id/6806. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs this phone brand new?

    Asked by Nita.

    • Answer Hi Nita, Thank you for your inquiry. Yes, the Moto G Power 5G 2024 phone is brand new and comes sealed in its original packaging with all included accessories. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone work with consumer cellular

    Asked by Anonymous.

    • Answer Yes

      Answered by Yalew

  • QuestionDoes the phone has esim?

    Asked by yanyan.

    • Answer Yes

      Answered by RakhiV

  • QuestionIs the 2024 vs 2022 a upgrade.

    Asked by Dude.

    • Answer Hi Dude, Thank you for your inquiry. The Moto G Power 5G (2024) is an upgrade over the Moto G Power (2022). The 2024 model features a newer Android 14 operating system and a more advanced MediaTek Dimensity 7020 processor, while the 2022 model comes with Android 11 and a MediaTek Helio G37 processor. Both phones have the same 5000 mAh battery, but the 2024 model offers improved performance and features overall. You can also compare the phones directly on Motorola’s website here: https://www.motorola.com/us/en/compare/index.html?gclsrc=aw.ds&gad_source=1&gad_campaignid=608549455&gbraid=0AAAAADqrZ8zl596cj_vtsqfXtcYFlGj5g&gclid=Cj0KCQiAtfXMBhDzARIsAJ0jp3DQuZnMQFxnOUrIkQWpsYZOolGUnMqwwjLuWHPFQJoW-tP0CYfwxggaAvHKEALw_wcB. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this model work with brazilian carriers sim cards?

    Asked by Internationally.

    • Answer I tried with Sim Card from India and it is works fine for me.

      Answered by RamaK

  • QuestionI recently purchased A Suburu Outback It has a tray for placing a cell phone on to charge it wirelessly. Does this phone able to be charged wirelessl

    Asked by Drbob.

    • Answer No, there is no wireless charging

      Answered by Ditka