Questions & Answers
- Model:
- PB000013US
- |
- SKU:
- 6572572
Q: Questioncan i use a screen protecter on this phone?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. Yes, you can use a screen protector on the Moto G Power 5G 2024 phone to help protect the display from scratches and damage. We recommend using a high-quality protector designed for your model to ensure proper fit and touch sensitivity. -Mitch
Answered by Motorola Customer Care
Q: QuestionI have a special needs daughter who only needs WiFi with no calling or texting. Does this phone work with WiFi without a phone carrier?
Asked by Kris.
- A:Answer Hi Kris, Thank you for your inquiry. Yes, the Moto G Power 5G 2024 phone will work with Wi‑Fi even if you don’t activate a cellular plan. You can connect the phone to Wi‑Fi networks and use it for internet access, apps, and other online features without needing a carrier. -Mitch
Answered by Motorola Customer Care
Q: QuestionWhat is the IMEI?
Asked by John.
- A:Answer That's the unique 15 digit identification number assigned to every mobile device. Sort of its digital fingerprint that distinguishes it from every other one in the World.
Answered by Good
Q: QuestionWill this phone work on Spectrum Mobile?
Asked by Anonymous.
- A:Answer Yes
Answered by MatthewM
Q: QuestionI just got my phone two days ago. The specifications state a long lasting battery. It's lasting about a day. Is this normal?
Asked by Anonymous.
- A:Answer Thank you for having our phone. Several factors could be leading to quick discharge, and these include signal strength, charging habits, and device settings. Here are some tips to extend the battery life of the Moto G Power 5G phone: https://help.motorola.com/hc/3509/15/na/en-us/index.html?t=CGd0e521&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. Please let us know if this help by sending us an email at [email protected]. -Mitch
Answered by Motorola Customer Care

Q: Questiondoes the moto g power 2024 5G have moto actions?
Asked by jpeepaw.
- A:Answer yes
Answered by AjY1
Q: Questionwork with mint mobile?
Asked by steve.
- A:Answer Hi Steve, Thank you for your inquiry and interest in our product. Yes, this Moto G Power 5G 2024 Unlocked phone will work with Mint Mobile. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs this phone capable of doing long-scroll screenshot like the G Power 2020 model?
Asked by Ian.
- A:Answer Hi Ian, Thank you for reaching out to us. Yes, the Moto G Power 5G 2024 phone is capable of taking long-scroll screenshots. To assist you in capturing these screenshots, please refer to the step-by-step guide provided in the following link: https://help.motorola.com/hc/3509/14/na/en-us/index.html?t=CGd0e354&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs this phone Motorola g 2024 5g 128 GB hearing aide compatible
Asked by Waycon.
- A:Answer Thank you for reaching out, Waycon! According to our hearing aid compatibility chart, the Motorola G Power 5G 2024 is indeed compatible. You can find more details on our official website here. https://www.motorola.com/us/about/hearing-aid-compatibility-us. If you have any further questions or need assistance, feel free to ask! -Elle
Answered by Motorola Customer Care

Q: QuestionDoes it include a charger and case like other Motorola models?
Asked by Cristina.
- A:Answer No. Only a USB-C to USB-C cable and SIM tool, nothing else
Answered by MandKArms
Q: QuestionDoes this phone support wifi calling?
Asked by Franz.
- A:Answer Hi Franz, Thank you for your interest in our product. Yes, the Moto G Power 5G 2024 phone does support Wi-Fi calling. However, this feature is carrier-dependent. We suggest contacting your preferred carrier to confirm if they'll support this feature on this device. You can check this link to see all compatible carriers that support Wi-Fi calling features: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs it compatible with Ting Mobile?
Asked by Ryan.
- A:Answer Hi Ryan, Thank you for your interest in our product. The Moto G Power 5G 2024 Unlocked phone does not work with Ting Mobile. However, this phone works with other major carriers in the US. You can check this link to see all of this phone's compatible carriers here: https://en-us.support.motorola.com/app/answers/detail/a_id/179388/~/carrier-compatibility-%7C-moto-g-power-5g---2024/. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Answered by Motorola Customer Care
Q: QuestionHello. Can i ask if this phone can connect in other countries network like phillpines network? Thank you.
Asked by EmmanuelA.
- A:Answer Hi Emmanuel, Thank you for expressing an interest in our product. Yes, our phones should work in the Philippines while you are traveling, though we cannot guarantee that all features will be fully supported. We recommend checking with your mobile service provider to confirm whether your SIM card is expected to operate properly on the local network. Please also note that we do not recommend purchasing a phone in one region for long-term use in another, as Motorola devices are covered under warranty only in the country or region where they were originally intended for sale. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs this phone compatible with puretalk?
Asked by Donej.
- A:Answer Hi Donej, Thank you for your interest and inquiry in our product. The Moto G Power 5G 2024 unlocked phone should work with other MVNOs on the AT&T network. We suggest contacting PureTalk to confirm. You can check this link to see all compatible carriers here: https://en-us.support.motorola.com/app/answers/detail/a_id/179364/~/specifications---moto-g-5g---2024/. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs a physical sim required for this to function?
Asked by Jojo.
- A:Answer No, a physical sim card is not required. I took it to Verizon, and they set that up for me.
Answered by Justanotherguy
Q: QuestionCan you use a traditional headphones with the standard jack on this phone? Or do they have to be connected to the USB type C port?
Asked by BS.
- A:Answer Traditional works
Answered by user754368
Q: QuestionIs this phone fully compatible with AT&Ts network for things like Visual Voicemail etc?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. The Moto G Power 5G 2024 Unlocked phone is compatible with AT&T’s network, so you should be able to use it for calls, text, and data without any problems. When it comes to features like Visual Voicemail, availability can depend on AT&T’s network settings and account provisioning. For the most accurate information and to ensure everything is set up correctly, we recommend reaching out directly to AT&T support. You can also check this link for the carrier compatibility here: https://en-us.support.motorola.com/app/answers/detail/a_id/179388/~/carrier-compatibility-%7C-moto-g-power-5g---2024. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs SKI 6572573 a new cellphone or refurbished?
Asked by Nick.
- A:Answer Hi Nick, Thank you for your inquiry. For questions about whether SKU 6572573 is a new or refurbished unit, we recommend contacting the seller, Best Buy, directly, as they’ll be able to confirm the exact condition tied to that specific SKU. -Mitch
Answered by Motorola Customer Care
Q: QuestionHi! I was recommended to buy this phone because it’s unlocked. I want to get it as a gift for my parents who live in Peru, so I wanted to ask, will it still work there if they use a Peruvian SIM card? That’s my main question. Thank you!
Asked by Sophia.
- A:Answer I believe it will work well in Peru. I live in the USA but I have taken unlocked Motorola phones to family members in Ecuador and they haven't had any problem connecting them. .i consider Motorola the best phones and they are much more affordable than any other others.
Answered by Anonymous
Q: QuestionDoes this come with stylus pen?
Asked by Waifer66.
- A:Answer No pen/stylus came with this phone.
Answered by Mark
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