Questions & Answers
- Model:
- PB000013US
- |
- SKU:
- 6572572
Q: QuestionDoes the phone has esim?
Asked by yanyan.
- A:Answer Hi Yanyan, Thank you for expressing interest in our product. Yes, the Moto G Power 5G 2024 phone supports Dual SIM functionality with 1 physical Nano SIM and eSIM, so you can use both a physical SIM and an eSIM on the same device. You can check the link for the phone specification here: https://en-us.support.motorola.com/app/answers/detail/a_id/178714/~/specifications---moto-g-power-5g---2024. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs the 2024 vs 2022 a upgrade.
Asked by Dude.
- A:Answer Hi Dude, Thank you for your inquiry. The Moto G Power 5G (2024) is an upgrade over the Moto G Power (2022). The 2024 model features a newer Android 14 operating system and a more advanced MediaTek Dimensity 7020 processor, while the 2022 model comes with Android 11 and a MediaTek Helio G37 processor. Both phones have the same 5000 mAh battery, but the 2024 model offers improved performance and features overall. You can also compare the phones directly on Motorola’s website here: https://www.motorola.com/us/en/compare/index.html?gclsrc=aw.ds&gad_source=1&gad_campaignid=608549455&gbraid=0AAAAADqrZ8zl596cj_vtsqfXtcYFlGj5g&gclid=Cj0KCQiAtfXMBhDzARIsAJ0jp3DQuZnMQFxnOUrIkQWpsYZOolGUnMqwwjLuWHPFQJoW-tP0CYfwxggaAvHKEALw_wcB. -Mitch
Answered by Motorola Customer Care
Q: QuestionWill this model work with brazilian carriers sim cards?
Asked by Internationally.
- A:Answer Hi Internationally, Thank you for your inquiry. Our phones are designed to work in countries where you may be traveling, but we cannot guarantee that all features will be supported. Please check with your mobile service provider to confirm whether your SIM card will operate properly with this model. Additionally, we recommend purchasing and using Motorola phones in the country or region where they are intended for sale, as warranty coverage is limited to that location. -Mitch
Answered by Motorola Customer Care
Q: QuestionI recently purchased A Suburu Outback It has a tray for placing a cell phone on to charge it wirelessly. Does this phone able to be charged wirelessl
Asked by Drbob.
- A:Answer No, there is no wireless charging
Answered by Ditka
Q: QuestionShould the SIM card be included in the box? I'm not able to open the tray (I have the SIM tool) to check. Thanks.
Asked by 23M20V.
- A:Answer Hi 23M20V, thank you for reaching out to us. We recommend reaching out directly to your service provider to assist you properly. -Carlos
Answered by Motorola Customer Care
Q: QuestionWhat SIM card does this use
Asked by Anonymous.
- A:Answer The standard these days, nano sim. I'm sure you can snip your old one to fit if you had to. Also, you can probably wrap a smaller one in tape to make sure it won't come out anytime soon.
Answered by MadeThisNameJustNow
Q: QuestionWill this phone accept eSIM from Airalo that’s has international plans
Asked by Pacman.
- A:Answer Thank you for your inquiry, Pacman. Our phones are designed to work in many countries while traveling, but we cannot guarantee that all network features or services will be supported everywhere. Compatibility can vary depending on the mobile service provider and the specific eSIM plan. For your Moto G Power 5G (2024), you can try activating an eSIM from Airalo, but we recommend confirming with Airalo and your mobile service provider first to ensure the eSIM and international plan you choose are supported by the device and expected to work in the regions you plan to use it. Please note that we do not recommend purchasing a phone in one region for ongoing use in another, as Motorola phones are covered under warranty only in the country or region where they are intended for sale. -Mitch
Answered by Motorola Customer Care
Q: Questiondoes it support wireless charging
Asked by davey.
- A:Answer Sure does! I think it may even work in a toaster, since their hardware is a little different than other flagships, the energy is actually able to transmit through and provide a significant charge to the battery without harming the device (use a case) and does so in a shorter time than MOST wireless chargers. My S21+ failed this test.
Answered by MadeThisNameJustNow
Q: QuestionCan this phone work with local carriers in West Africa?
Asked by T.
- A:Answer Yes. It worked perfectly well
Answered by MalachyN
Q: QuestionDoes this phone have good reception and a good internal antenna? My 2022 version had a good antenna and my 2026 has a horrible antenna
Asked by Anonymous.
- A:Answer Sure
Answered by MalachyN
Q: QuestionIs this product fully compatible with GSM service (T-Mobile Light speed) with US Mobile ?
Asked by Jxxx.
- A:Answer Yes
Answered by MalachyN
Q: QuestionCan this phone use a 30 watt charger & if so do you sell them & for how much
Asked by Q.
- A:Answer Hi Q, Thank you for your inquiry. The Moto G Power 5G 2024 phone supports up to 30W wired charging, though charging speed may vary by carrier, with some supporting 10W or 20W. Charging adapters are typically sold separately, and availability and pricing can vary. We recommend checking directly with Best Buy, as they can provide details on compatible chargers they carry and current pricing options. -Mitch
Answered by Motorola Customer Care
Q: QuestionI will have a sim card for travel in Central Europe. Is this phone compatible with the networks found in (for example) Poland and Hungary? And how do I gat a charger compatible with electric grids abroad?
Asked by MtnMama.
- A:Answer Hi MtnMama, Thank you for your inquiry. Our phones are designed to work in countries where you may be traveling; however, we cannot guarantee that all features will be supported on every network. We recommend checking with your mobile service provider to confirm whether your SIM card will operate as expected in Poland, Hungary, or other countries in Central Europe. Regarding charging abroad, Motorola chargers support standard voltage ranges (typically 100–240V), but you may need a plug adapter for the local electrical outlets. If you plan to charge frequently while traveling, a USB-C charger or portable power bank compatible with your device can also be convenient. Please note that Motorola phones are covered by warranty only in the country or region in which they were intended for sale, so ongoing use abroad would not extend warranty coverage. We hope this helps, and we appreciate your interest in Motorola. -Mitch
Answered by Motorola Customer Care
Q: QuestionHi I want to gift this to my cousin. She lives in the Philippines. Can she use this there? Thank you!
Asked by LynP.
- A:Answer Hi International, Thank you for your inquiry! Our phones should work in the Philippines, though we cannot guarantee that all features will be supported. We recommend checking with your mobile service provider to confirm that the SIM will operate correctly. Please also note that Motorola phones are only covered under warranty in the country or region where they are intended for sale, so we do not recommend purchasing a phone in one region for ongoing use in another. -Mitch
Answered by Motorola Customer Care
Q: QuestionIs this phone compatible with ASSURANCE WIRELESS ?
Asked by Myriam.
- A:Answer It is unlocked phone
Answered by Lyne
Q: QuestionWill this phone work with metro?
Asked by JayG.
- A:Answer Yes. It's an unlocked phone and can be used with any service provider you choose.
Answered by Aleris03
Q: Questionwill this phone work with att prepaid?
Asked by kj.
- A:Answer Hi Kj, Thank you for your inquiry and interest in our product. Yes, the Moto G Power 5G 2024 phone is compatible with AT&T. Because you mentioned AT&T prepaid service, we recommend contacting AT&T prepaid support or visiting an AT&T store so they can verify activation requirements and assist with setting up service on your specific plan. -Mitch
Answered by Motorola Customer Care
Q: Questioncan i use a screen protecter on this phone?
Asked by Anonymous.
- A:Answer Thank you for your inquiry. Yes, you can use a screen protector on the Moto G Power 5G 2024 phone to help protect the display from scratches and damage. We recommend using a high-quality protector designed for your model to ensure proper fit and touch sensitivity. -Mitch
Answered by Motorola Customer Care

































