Questions & Answers

Q: QuestionWill it support tap and pay?

Asked 1 year ago by D.

• A:Answer Hi D, Thank you for your inquiry and interest in our product. Yes, The Moto G Power 2025 phone does support NFC, allowing you to use tap-and-pay services like Google Pay for contactless payments. You can check the link for the phone specifications here: https://www.motorola.com/us/en/p/phones/moto-g/moto-g-power-2025/pmipmhi39mv?pn=PB640007US. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionWill this phone work on Spectrum Mobile?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Mine (purchased elsewhere) was NOT compatible with Spectrum Mobile

  Answered 10 months ago by Anonymous

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Q: QuestionI just got my phone two days ago. The specifications state a long lasting battery. It's lasting about a day. Is this normal?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Thank you for having our phone. Several factors could be leading to quick discharge, and these include signal strength, charging habits, and device settings. Here are some tips to extend the battery life of the Moto G Power 5G phone: https://help.motorola.com/hc/3509/15/na/en-us/index.html?t=CGd0e521&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. Please let us know if this help by sending us an email at supportforums@motorola.com. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: Questiondoes the moto g power 2024 5G have moto actions?

Asked 1 year ago by jpeepaw.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer yes

  Answered 1 year ago by AjY1Verified Purchase

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Q: QuestionDoes the SIM card come installed in the phone or with the phone? Or is it a separate purchase?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Thank you for your inquiry! The SIM card does not come pre-installed in the Moto G Power 5G 2024 phone, nor is it included with the purchase of the phone. You will need to obtain a SIM card separately through your preferred carrier. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: Questionwork with mint mobile?

Asked 1 year ago by steve.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Hi Steve, Thank you for your inquiry and interest in our product. Yes, this Moto G Power 5G 2024 Unlocked phone will work with Mint Mobile. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionHi does this phone still work on 4G LTE also? Our 5G service is spotty in our area. Thank you!

Asked 1 year ago by MissHolly24.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Thank you for your inquiry. Yes, the Moto G Power (2024) supports both 4G LTE and 5G, so you can still use 4G LTE if 5G service is spotty in your area. The phone will automatically switch to 4G LTE when 5G coverage isn't available, ensuring you can stay connected. Let me know if you need any other information! -Aria

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionIs this phone capable of doing long-scroll screenshot like the G Power 2020 model?

Asked 2 years ago by Ian.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Hi Ian, Thank you for reaching out to us. Yes, the Moto G Power 5G 2024 phone is capable of taking long-scroll screenshots. To assist you in capturing these screenshots, please refer to the step-by-step guide provided in the following link: https://help.motorola.com/hc/3509/14/na/en-us/index.html?t=CGd0e354&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionIs this phone Motorola g 2024 5g 128 GB hearing aide compatible

Asked 2 years ago by Waycon.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Thank you for reaching out, Waycon! According to our hearing aid compatibility chart, the Motorola G Power 5G 2024 is indeed compatible. You can find more details on our official website here. https://www.motorola.com/us/about/hearing-aid-compatibility-us. If you have any further questions or need assistance, feel free to ask! -Elle

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionDoes it include a charger and case like other Motorola models?

Asked 2 years ago by Cristina.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer No. Only a USB-C to USB-C cable and SIM tool, nothing else

  Answered 2 years ago by MandKArmsVerified Purchase

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Q: QuestionDoes this phone support wifi calling?

Asked 2 years ago by Franz.

This question was asked about the related product: Motorola - moto g power 2024 5G 128GB (Unlocked) - Midnight Blue

• A:Answer Hi Franz, Thank you for your interest in our product. Yes, the Moto G Power 5G 2024 phone does support Wi-Fi calling. However, this feature is carrier-dependent. We suggest contacting your preferred carrier to confirm if they'll support this feature on this device. You can check this link to see all compatible carriers that support Wi-Fi calling features: https://www.motorola.com/us/smartphones-moto-g-power-5g-gen-2/p?skuId=1072. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionHow much dedicated ram

Asked 1 week ago by Anonymous.

• A:Answer Thank you for your inquiry about the Moto G Power 2025. The phone has 8GB of dedicated RAM. With RAM Boost, it can expand the available memory up to 24GB, depending on market availability. For availability, we recommend checking with Best Buy. You can check the link for the phone specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/184283/~/specifications---moto-g-power---2025. -Mitch

  Answered 6 days ago by Motorola Customer Care

  
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Q: QuestionIf this phone is equiped and advertised as a dual sim card slots why do the pictures show only one SIM card slot?

Asked 1 week ago by Dale.

This question was asked about the related product: Motorola - moto g power 2025 5G 128GB (Unlocked) - Leaf Green

• A:Answer It does have dual sim one is a physical sim you insert in the sim tray and the other is electronic you have to call your carrier to help you with the installation.

  Answered 1 day ago by RANDOLPH

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Q: QuestionCan this phone connect to a smart TV to watch movies online?

Asked 1 week ago by AlexSusl.

• A:Answer Yes. I have had no problems connecting to TVs.

  Answered 1 week ago by SCOTTBVerified Purchase

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Q: QuestionWhat does unlocked mean? I'm on Spectrum. I need 2 of them and it says only one left at Cary. How long does the sale last.

Asked 2 weeks ago by Anonymous.

• A:Answer Unlocked mean you can take the phone to any carrier and apply for service for example you cant take a Verizon phone to t mobile and try to get t mobile service the phone has to be unlocked meaning not locked to any specific carrier.

  Answered 1 day ago by RANDOLPH

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Q: QuestionMotorola has this same phone for $199, why so much here

Asked 2 weeks ago by Mike.

This question was asked about the related product: Motorola - moto g power 2025 5G 128GB (Unlocked) - Leaf Green

• A:Answer Hi Mike, we understand your concern regarding the price difference. Pricing can vary between retailers and may be affected by promotions or other offers. Since the purchase is through Best Buy, we recommend contacting Best Buy directly for the most accurate information about their current pricing and any available price-matching options. Thank you for your interest in Motorola! -Mitch

  Answered 2 weeks ago by Motorola Customer Care

  
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Q: QuestionI need to use this phone with Smart and Globe Philippines sim card while living in USA. Is this possibe?

Asked 3 weeks ago by Brad.

• A:Answer Hi Brad! Thanks for your interest in one of our Motorola devices. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another, as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Nate

  Answered 3 weeks ago by Motorola Customer Care

  
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Q: QuestionWhat comes in the box

Asked 3 weeks ago by Jacquie.

• A:Answer Hi Jacquie! We truly appreciate you reaching out to us. Inside the box, you'll find the device itself along with the Moto G Power - 2025 USB cable, guides, and a SIM tool kit. -Nate

  Answered 3 weeks ago by Motorola Customer Care

  
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Q: QuestionWill this phone work with Smart and Globe Philippines micro sim card

Asked 3 weeks ago by Brad.

• A:Answer Hi Brad! Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another, as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Nate

  Answered 3 weeks ago by Motorola Customer Care

  
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