“I have Comcast/Xfinity Triple Play. tried to set this Modem up. Couldn't get WI FI Password accepted, couldn't get phone to work. Comcast associate couldn't get it set up either. Suggested I call Motorola themselves to try. Everyone said this was so easy”
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I also have the Xfinity triple play plan. As soon as I picked up the modem at Best Buy I went straight to the Xfinity store/center to have them add the modem to my account. It took them a little while but one of them new exactly how to properly enter it. Then I went home, connected the modem, and did the set up online on my cellphone. I completed the setup using the password on the modem, once the modem lights showed connection, and I successfully connected a device to the wifi, I then changed my password, it all work out pretty well. But to be honest at first I bought a diffrent type of modem and I had to replace it with this one due to a number code that had issues in the Comcast system, also maybe the comast rep wasn't properly entering your modem info. I remember the guy couldn't do it the first try, till someone else told him how to properly enter it. I suggest take it to the Comcast store, so they have it physically at hand to see if they can successfully add to your account, if not get a replacement. I guess first try to figure out the reason why is not working.
Sorry, there was a problem. Please try again later.I had no problem make sure that if you are using letters that they are not capital letters. That was one problem I had but it works perfect.
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