Questions & Answers
Q: QuestionWill WIFI calling wotk on this phone with ATT network? I just bought a moto g7 power 4 weeks ago expecting WIFI calling to work and it does not.
Asked by swish.
- A:Answer Yes, Swish. This will work as the device is exclusive to AT&T. -Jess
Answered by Motorola Customer Care

Q: QuestionIf i buy tis phone at full retail price as a gift for a friend what would they have to do to activate it
Asked by Mike.
- A:Answer Hi Mike, Thank you for your inquiry and interest in our product. We suggest contacting AT7T/seller to confirm and for further details. -Mitch
Answered by Motorola Customer Care

Q: QuestionWhat is the Screen (Display) Resolution in (Pixels)?
Asked by Roddie955.
- A:Answer Hi Thanks for reaching out to us. The screen resolution of this device is FHD+ | 21:9 | (1080 × 2520) | 409 ppi. - Frank
Answered by Motorola Customer Care

Q: QuestionWhat are the requirements needed to be able to get phone and pay it off by the month?
Asked by Taffi.
- A:Answer Thank you for your inquiry and interest in our product, Taffi. We suggest contacting the seller to confirm and for further details about the requirements. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs this phone a prepaid
Asked by Anonymous.
- A:Answer Thanks for your interest. If you look at the product listing title, this Motorola One 5G is an AT&T locked device and it is not a prepaid device. - Mike
Answered by Motorola Customer Care

Q: QuestionIs this phone unlocked for international travel
Asked by Pepino.
- A:Answer Hi Pepino, Thank you for your interest in our product. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs it water resistant?
Asked by Df2021.
- A:Answer Hi Df2021, This phone has Water repellent design. -Jess
Answered by Motorola Customer Care

Q: QuestionI can use this Unlocked phone for Verizon?
Asked by Moto.
- A:Answer No, Moto. The device is locked to AT&T network. -Jess
Answered by Motorola Customer Care

Q: QuestionIf I buy this phone and it goes on sale in 2 weeks do you have any policy that would refund me the difference?
Asked by swish.
- A:Answer Hi Swish, This may be retailer's offer. We suggest contacting Walmart regarding return policy. -Jess
Answered by Motorola Customer Care

Q: QuestionHow much ram memory does this device have?
Asked by Douglas.
- A:Answer Thanks for your interest, Douglas. This phone has 4Gb of RAM. -Jess
Answered by Motorola Customer Care

Q: QuestionDoes this phone support the moto mods? Does it have wireless charging?
Asked by Goaty.
- A:Answer No, Goaty. This phone doesn't support Moto mods and wireless charging. -Jess
Answered by Motorola Customer Care

Q: Questiontracfone compatible
Asked by luee.
- A:Answer Hi luee, thanks for your interest. No, if you look at our carrier compatibility list, this phone is not compatible with Tracfone Wireless. However, you can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility - MIke
Answered by Motorola Customer Care

Q: QuestionWhere can I find a list of Motorola 5G comparable phones that are also comparable with the Cricket network?
Asked by Chuck.
- A:Answer Hi Chuck, thanks for your interest. You can see this link for the list of 5G devices that are compatible with Cricket: https://www.motorola.com/us/carrier-compatibility. - Mike
Answered by Motorola Customer Care

Q: QuestionWill this phone work with CONSUMER CELLULAR?
Asked by Fritzie70.
- A:Answer Hi Fritzie70, thanks for your interest. If you look at the product listing title, this is an AT&T locked device. - Mike
Answered by Motorola Customer Care

Q: QuestionHey was curious i have a been on an ATT plan with my parents I have never traded in a phone or upgraded is that a possibility for this phone? If so I currently have the g7 power but I like that the moto one 5g is for one 5g compatible an 5000 battery.
Asked by Zlawdy.
- A:Answer Hi Zlawdy, Thanks for your interest. You can afford this phone with AT&T and the device has 5000mAh. -Jess
Answered by Motorola Customer Care

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