Questions & Answers

Q: QuestionWhat material is used on the back of the phone?

• A:Answer The back of the phone features Alcantara material.

Q: QuestionWhat is the maximum water resistance depth of this phone?

• A:Answer The maximum water resistance depth of this phone is 3.28 feet.

Q: QuestionWhat is the refresh rate of the phone's screen?

• A:Answer The refresh rate of the phone's screen is 165Hz.

Q: QuestionWhat material is used on the back of the phone?

• A:Answer The back of the phone features Alcantara material.

Q: QuestionCan I use Google Pay with this phone?

• A:Answer Yes, Google Pay is supported on this phone.

Q: QuestionDoes this Motorola phone have wireless charging?

• A:Answer Yes, this Motorola phone has wireless charging capability.

Q: QuestionDoes this phone have mobile hotspot capability?

• A:Answer Yes, this phone has mobile hotspot capability.

Q: QuestionWhat is the wired charging wattage for this phone?

• A:Answer The wired charging wattage for this phone is 68 watts.

Q: QuestionWhat kind of AI features does this phone have for photos?

• A:Answer This phone has AI features like adjusting the background for photos.

Q: QuestionDoes this phone support wireless charging?

• A:Answer Yes, this phone supports wireless charging.

Q: QuestionWhat mobile payment services are supported by this phone?

• A:Answer This phone supports Google Pay mobile payment service.

Q: QuestionWhat is the refresh rate of the phone's screen?

• A:Answer The refresh rate of the phone's screen is 165Hz.

Q: QuestionDoes this phone have fast charging capability?

• A:Answer Yes, this phone has wired fast charging capability.

Q: QuestionWill this phone work with spectrum mobile?

Asked 10 months ago by Elle.

This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab

• A:Answer Hi Moto, We appreciate your interest in our product. Yes, this Moto Razr Ultra 2025 Unlocked phone will work with the Spectrum network. You can visit this link to see the phone's specifications and carrier compatibility here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770019US. -Mitch

  Answered 10 months ago by Motorola Customer Care

  
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Q: QuestionCan you answer or make a call without openeing the phone?

Asked 9 months ago by Devin.

• A:Answer Hi Devin, Thank you for your inquiry about our product. Yes, with the Moto Razr Ultra 2025, you can both answer and make calls without opening the phone. The external Quick View display lets you see incoming calls and either accept or reject them directly from the cover screen. You can visit the link for the phone specifications here: https://www.motorola.com/us/en/p/phones/razr/razr-ultra/pmipmhn40ms?pn=PB770067US. -Mitch

  Answered 9 months ago by Motorola Customer Care

  
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Q: QuestionCan i order im from manila ph

Asked 2 months ago by Chris.

• A:Answer Hi Chris, Thank you for your interest in the Moto Razr Ultra 2025 phone. Our phones are designed to work in multiple regions, including the Philippines, but we cannot guarantee that all features will function outside the intended sales region. We recommend checking with your local mobile service provider to confirm that your SIM card and network will be compatible. Please also note that Motorola warranties are valid only in the country or region where the device is sold, so purchasing from Best Buy in the U.S. may mean your phone will not be covered under warranty in the Philippines. -Mitch

  Answered 2 months ago by Motorola Customer Care

  
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Q: QuestionHow do you transfer all contents from a Samsung s20+ to a Razr ultra? Do all files transfer and if not, which ones do not transfer?

Asked 7 months ago by Widget.

This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab

• A:Answer Hi Widget, Thank you for your inquiry. You can transfer most of your data from a Samsung S20+ to a Razr Ultra using Google Backup. Contacts, photos, videos, messages, call logs, documents, and many settings will transfer. However, some app data, Samsung-specific apps/data may not transfer. Fingerprint and face unlock data also won’t transfer and must be set up again on the new phone. We suggest checking directly with Best Buy to confirm if they can assist with the transfer. For step-by-step guidance on transferring data, you can also refer to our Guided Assistant here: https://en-us.support.motorola.com/app/utils/guided_assistant/g_id/2683. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Kylee

  Answered 7 months ago by Motorola Customer Care

  
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Q: QuestionAre these compatible with tesla cars?

Asked 8 months ago by Bentot.

• A:Answer Hi Ben, The Razr Ultra (2025) itself doesn't have any official “Tesla Phone Key” integration—i.e., there's no dedicated app functionality like Tesla’s key card or key fob. That said, you can still pair the phone with your car via Bluetooth or Wi‑Fi, which allows calls, music, and possibly access to the Tesla app, so basic connectivity should work. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

  Answered 8 months ago by Motorola Customer Care

  
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Q: QuestionCan I transfer my physical sim card from my iPhone to this phone?

Asked 10 months ago by Betsy.

This question was asked about the related product: Motorola - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab

• A:Answer Hi Betsy, Thank you for your inquiry. Yes, you can transfer your physical SIM card from your iPhone to the unlocked Moto Razr Ultra 2025 phone, as long as the SIM card is a nano-SIM and compatible with your carrier’s network. Since your Razr Ultra is unlocked, it should work with most major carriers, but we always recommend confirming with your carrier to ensure full compatibility with voice, text, and data services. If your carrier supports eSIM as well, the Razr Ultra gives you the flexibility to activate your line that way, too. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch

  Answered 10 months ago by Motorola Customer Care

  
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