“When using night vision the screen of the handheld device goes completely white. Once we turn the light on, the video is restored on the device. Please advise how to fix the issue.”
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Hello LLPAGE, I am sorry to hear you're experiencing issues with your MBP36XL baby monitor. If you have a flashlight or have a flashlight on your cell phone, there is a way to reset the night vision on the camera. Take the camera into a dark room, preferably a bathroom or closet. Close the door to the room, plug the camera in and turn the lights off. Shine the flashlight directly into the camera lens for 30 to 45 seconds. After this time has passed, remove the light from the eye of the camera. Allow the camera a few seconds to readjust and then check the video on the monitor. The night vision issue should be resolved. If the above hasn't helped, please reach our support for further assistance. You can find us at https://motorolastore.support/en/ or email to [email protected] and we will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
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