Questions & Answers

Q: QuestionDoes the fireplace come with a log set?

• A:Answer No, it does not come with a log set.

Q: QuestionWhat is the maximum heating area of this fireplace?

• A:Answer This fireplace can heat up to 400 square feet.

Q: QuestionCan the flame be used without heat?

• A:Answer Yes, you can operate the flames with or without heat.

Q: QuestionIs this fireplace easy to install?

• A:Answer It requires partial assembly and is designed for wall mount installation.

Q: QuestionWhat type of flame effect does the fireplace have?

• A:Answer It uses LED lights to create the flame effect.

Q: QuestionHow do you control the fireplace?

• A:Answer You can control it with the included remote or the touch screen panel.

Q: QuestionHow much space is needed between the fireplace and a tv mounted above

Asked 10 months ago by Anonymous.

• A:Answer Hi! The minimum clearance above the fireplace whether its a mantel or TV requires 3 15/16". Thanks

  Answered 10 months ago by The Napoleon Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf you’re plugging it in, where should the outlet be located?

Asked 1 year ago by Dust.

• A:Answer Hi! Thank you for your question, This appliance must be electrically connected and grounded in accordance with local codes. We recommend that you reach out to a qualified electrician. A bonded/grounded power source is mandatory for this appliance. Thanks

  Answered 1 year ago by The Napoleon Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this unit be installed into a wall?

Asked 2 years ago by rong.

• A:Answer The Napoleon Trivista Pictura 50 inch Three-Sided Electric Fireplace is a wall mounted unit and can not be recessed or partially recessed into the wall.

  Answered 2 years ago by The Napoleon Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo I need to purchase an extra mount to go with this?

Asked 2 years ago by Trevor.

• A:Answer This unit comes with everything it needs to be hung on the wall.

  Answered 2 years ago by The Napoleon Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it possible to put a mantel on top?

Asked 2 years ago by Karen.

• A:Answer Yes, it is possible. Please ensure clearances to combustibles are maintained when building a mantel or shelves above this fireplace. Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration and/or damage to décor, TV, or other electronic components. Please review all specs listed in the manual prior to installation.

  Answered 2 years ago by The Napoleon Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this need to be hard wired or does it have a plug for the wall outlet?

Asked 2 years ago by Karen.

• A:Answer This unit can be plugged into a regular wall outlet.

  Answered 2 years ago by The Napoleon Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question