“How do you connect the vac to the internet ? Mine will not stay connected . Neato shows up on wireless connections on iPhone. It shows wifi connected. Connection process in the app will say no internet connection. App is useless . Thanks”
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Turn off cellular data on your phone during setup, it interferes with the wifi signal. The neato wifi connection is only for initial setup on the app. You designate your wifi through the app steps. I’d call Neato customer service if you can’t connect. Once i turned off cellular data on my phone, neato connected immediately. No issues.
Sorry, there was a problem. Please try again later.I struggled with the same issue. Don’t beat yourself up over it because I doubt it’s your fault. There are serious issues with the Neato’s connectivity and those issues are repeatedly referenced by other consumers. I spent two hours dealing with the Neato and finally took it back. The company should be ashamed of itself.
Sorry, there was a problem. Please try again later.I have had the same problem. Once I got the “no internet connection” I went back to the app and completed connecting. It really is laborious to keep the WiFi connection.
Sorry, there was a problem. Please try again later.It takes a bit but the one I have connects fine. Does show up not connected to the internet until you reconnect your wifi.
Sorry, there was a problem. Please try again later.I just followed the instructions, never had an issue with staying connected. You may need to configure your router to 5ghz and 2.4 ghz and connect the vacuum to the 2.4 ghz so it can have more range.
Sorry, there was a problem. Please try again later.I had same problem with iPad. I use my Android phone to setup and it was a breeze.
Sorry, there was a problem. Please try again later.I would just reset the vac and start over. Mine only did that once after a software update and I just reset my vacuum and started over and it worked fine.
Sorry, there was a problem. Please try again later.Did you try uninstalling the app and reinstalling per the users guide. I have Google wi fi all they my house and have no problems.
Sorry, there was a problem. Please try again later.Restart ur Router then try again or just call 1800 number and they will walk u thru it very helpful people
Sorry, there was a problem. Please try again later.I have had same issue, I have tried I-phone and 2 different tablets, for the last 5 months, I have found some tips on here hoping they work, if not I will be calling company or thankful I bought insurance because it will be going back. I love the way it works and the trash capacity, but the internet thing is killing me
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