Questions & Answers

Name: NewAir - 12" 28-lb Portable Ice Maker - 3 Ice Sizes - Red
Brand: NewAir
SKU: 8966501
Price: 199.99 USD
Rating: 4.2 (145 reviews)

NewAir - 12" 28-lb Portable Ice Maker - 3 Ice Sizes - Red

Model:: AI-100R; |
SKU:: 8966501

User rating, 4.2 out of 5 stars with 145 reviews.

Highly rated by customers for:

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QuestionHow to clean this ice maker
Asked 5 years ago by Anonymous.
- Answer Thank you for contacting NewAir! The ice maker can be clean when running a cycle of vinegar and water or lemon juice and water. Once complete you would need to run a cycle of water to clean the unit. Best Regards Customer Care
  Answered 5 years ago by NewAir Team
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QuestionHow close is the small size bullet cube in relation to the nugget ice?
Asked 5 years ago by Anonymous.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer A few times bigger than nugget ice
  Answered 5 years ago by Szai
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QuestionDoes filling the water holding tank one time produce enough ice to fill the storage bin? Also, will this machine maintain a full storage bin if not emptied, even if by way of melting and recycling the recovered water?
Asked 6 years ago by Kenny.
- Answer Thank you for contacting NewAir! Yes filling the water reservoir can produce ice to fill the ice bin. The ice will need to sored in a freezer to keep solid. Best Regards, Customer Care
  Answered 5 years ago by NewAir Team
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QuestionDoes this unit keep the ice frozen, or does the ice melt and the unit recycles the water back to ice.
Asked 6 years ago by Poopy.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer The ice melts, and it recycles the water. It keeps the ice frozen for quite awhile. I have left it overnight and still had a little bit of ice in it.
  Answered 6 years ago by Poopy
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QuestionI like the size of my ice comparable to Sonic or Chic fil a, is the small size like this?
Asked 5 years ago by SmallIce.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer Thank you for contacting Newair, this ice maker produces bullet-shaped ice cloudy ice. The unit that produces Sonic-type ice is our NIM040SS00 nugget ice maker. Best Regards, Customer Care
  Answered 5 years ago by NewAir Team
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QuestionMy Newair (40clearice) will not cucle to the release of the ice and will continue to feed water creating a giant block of ise. We have tried holding the power button down for 5 secods and it still wont cycle. Please help. its 2 years old
Asked 1 year ago by kksaito.
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QuestionDoes this ice maker have a filtering system to connect to my water system?
Asked 2 years ago by Melly.
This question was asked about the related product: NewAir - 12" 28-lb Portable Ice Maker - 3 Ice Sizes - Black
- Answer Thank you for contacting Newair. No, this ice maker requires to be manually filled. Best Regards, Customer Care
  Answered 2 years ago by NewAir Team
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QuestionIf the ice basket is not placed in the ice maker will the ice marker still work? Someone gave my mom the ai-100s but she realized the basket was missing. She tried to use it without the basket but it won’t work. Wondering if the basket is the issue or not
Asked 2 years ago by Anonymous.
- Answer Thank you for contacting Newair. Yes, the icemaker will still work. However, the ice will fall into the water tank if there is no ice basket. Best Regards, Customer Care
  Answered 2 years ago by NewAir Team
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QuestionMy NewAir 30lbs nugget ice maker is making a loud noise . Also isn’t making ice and I even after doing a vinegar cycle .
Asked 3 years ago by Brock.
- Answer Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
  Answered 3 years ago by NewAir Team
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QuestionAfter a year, ice full is blinking but there is no ice? The shovel moves but not picking up the water. Power and water supply are fine.
Asked 3 years ago by Lillian.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer Thank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247select customer service. Best Regards, Customer Service
  Answered 3 years ago by NewAir Team
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QuestionWhere is the water sensor on this model?
Asked 3 years ago by fdsa.
- Answer Thank you for contacting Newair. The water sensor soldered to the Power control board and is not an individual part. Best Regards, Customer Care
  Answered 3 years ago by NewAir Team
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QuestionDoes this have a water inlet
Asked 3 years ago by Anonymous.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer Thank you for contacting Newair. No, this unit requires manual fill up. Best Regards, Customer Care
  Answered 3 years ago by NewAir Team
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QuestionJust got my ice maker turned it on and the power light and the ice cube light keeps flashing and don't hear anything running
Asked 4 years ago by Woj59.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer Thank you for contacting Newair. We apologize for the issues you are currently facing with the unit. Kindly contact our friendly Customer Experience Experts at toll-free 855-963-9247 or support@newair.com for assistance in troubleshooting this issue. Best Regards, Customer Care
  Answered 4 years ago by NewAir Team
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QuestionDoes the ice maker stop making ice when the bin is full?
Asked 4 years ago by km.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer Yes and then just empty the bin and it will start making more.
  Answered 3 years ago by gary
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QuestionWhere can I order a replacement for the basket that catches the ice?
Asked 4 years ago by Maritza.
- Answer Thank you for contacting Newair. Please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247 for further assistance. Best Regards, Customer Care
  Answered 4 years ago by NewAir Team
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QuestionI was given my ice maker but no instructions. I have had this unit for about 2 months now and I completely cleaned it out although this is not the first time I have cleaned it. But I filled it with water like usual but it now is not producing any ice?
Asked 4 years ago by Deeda.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
  Answered 4 years ago by NewAir Team
  Answer this question
Questionhow long does it take to make 28 lb
Asked 4 years ago by Anonymous.
This question was asked about the related product: NewAir - 12" 28-lb Portable Bullet Ice Maker with 3 Ice Sizes - Stainless Steel
- Answer Within 8 hours if u are monitoring it and empting the bin
  Answered 4 years ago by Brian
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QuestionI got my ice maker from a thrift store and it didn’t come with instructions. Where do you add the water??
Asked 4 years ago by Linda.
- Answer Thank you for contacting Newair. The water tank of the unit AI-100S is located below the ice basket. You can also visit our website using this link https://www.newair.com/products/ai-100 to download a copy of the user manual for assistance. Best Regards, Customer Care
  Answered 4 years ago by NewAir Team
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QuestionDoes your ice maker make a fog horn sounding alarm when it is turned on without water in it? I can’t find any info on an alarm.
Asked 5 years ago by Foghorn.
- Answer Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
  Answered 5 years ago by NewAir Team
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QuestionWhy will the pump not work and fan does not run
Asked 5 years ago by Loofoot.
- Answer Possibly it is not plugged in, not turned on, no water in unit, or in need of repair.
  Answered 5 years ago by Icanhelp
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Showing 1-20 of 24 questions

Questions & Answers

NewAir - 12" 28-lb Portable Ice Maker - 3 Ice Sizes - Red

Q: QuestionHow to clean this ice maker

Q: QuestionHow close is the small size bullet cube in relation to the nugget ice?

Q: QuestionDoes filling the water holding tank one time produce enough ice to fill the storage bin? Also, will this machine maintain a full storage bin if not emptied, even if by way of melting and recycling the recovered water?

Q: QuestionDoes this unit keep the ice frozen, or does the ice melt and the unit recycles the water back to ice.

Q: QuestionI like the size of my ice comparable to Sonic or Chic fil a, is the small size like this?

Q: QuestionMy Newair (40clearice) will not cucle to the release of the ice and will continue to feed water creating a giant block of ise. We have tried holding the power button down for 5 secods and it still wont cycle. Please help. its 2 years old

Q: QuestionDoes this ice maker have a filtering system to connect to my water system?

Q: QuestionIf the ice basket is not placed in the ice maker will the ice marker still work? Someone gave my mom the ai-100s but she realized the basket was missing. She tried to use it without the basket but it won’t work. Wondering if the basket is the issue or not

Q: QuestionMy NewAir 30lbs nugget ice maker is making a loud noise . Also isn’t making ice and I even after doing a vinegar cycle .

Q: QuestionAfter a year, ice full is blinking but there is no ice? The shovel moves but not picking up the water. Power and water supply are fine.

Q: QuestionWhere is the water sensor on this model?

Q: QuestionDoes this have a water inlet

Q: QuestionJust got my ice maker turned it on and the power light and the ice cube light keeps flashing and don't hear anything running

Q: QuestionDoes the ice maker stop making ice when the bin is full?

Q: QuestionWhere can I order a replacement for the basket that catches the ice?

Q: QuestionI was given my ice maker but no instructions. I have had this unit for about 2 months now and I completely cleaned it out although this is not the first time I have cleaned it. But I filled it with water like usual but it now is not producing any ice?

Q: Questionhow long does it take to make 28 lb

Q: QuestionI got my ice maker from a thrift store and it didn’t come with instructions. Where do you add the water??

Q: QuestionDoes your ice maker make a fog horn sounding alarm when it is turned on without water in it? I can’t find any info on an alarm.

Q: QuestionWhy will the pump not work and fan does not run

Most-viewed items

QuestionHow to clean this ice maker

QuestionHow close is the small size bullet cube in relation to the nugget ice?

QuestionDoes filling the water holding tank one time produce enough ice to fill the storage bin? Also, will this machine maintain a full storage bin if not emptied, even if by way of melting and recycling the recovered water?

QuestionDoes this unit keep the ice frozen, or does the ice melt and the unit recycles the water back to ice.

QuestionI like the size of my ice comparable to Sonic or Chic fil a, is the small size like this?

QuestionMy Newair (40clearice) will not cucle to the release of the ice and will continue to feed water creating a giant block of ise. We have tried holding the power button down for 5 secods and it still wont cycle. Please help. its 2 years old

QuestionDoes this ice maker have a filtering system to connect to my water system?

QuestionIf the ice basket is not placed in the ice maker will the ice marker still work? Someone gave my mom the ai-100s but she realized the basket was missing. She tried to use it without the basket but it won’t work. Wondering if the basket is the issue or not

QuestionMy NewAir 30lbs nugget ice maker is making a loud noise . Also isn’t making ice and I even after doing a vinegar cycle .

QuestionAfter a year, ice full is blinking but there is no ice? The shovel moves but not picking up the water. Power and water supply are fine.

QuestionWhere is the water sensor on this model?

QuestionDoes this have a water inlet

QuestionJust got my ice maker turned it on and the power light and the ice cube light keeps flashing and don't hear anything running

QuestionDoes the ice maker stop making ice when the bin is full?

QuestionWhere can I order a replacement for the basket that catches the ice?

QuestionI was given my ice maker but no instructions. I have had this unit for about 2 months now and I completely cleaned it out although this is not the first time I have cleaned it. But I filled it with water like usual but it now is not producing any ice?

Questionhow long does it take to make 28 lb

QuestionI got my ice maker from a thrift store and it didn’t come with instructions. Where do you add the water??

QuestionDoes your ice maker make a fog horn sounding alarm when it is turned on without water in it? I can’t find any info on an alarm.

QuestionWhy will the pump not work and fan does not run