Questions & Answers

Q: QuestionI have a lorex system. Are the connectors on the night owl compatable with Lorex?. I don't want to rewire my house'

Asked 1 month ago by Anonymous.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer The Night Owl FTD4 is a DVR system that uses BNC cabling. If your current cables carry both video and power (coaxial with a power lead), you should be able to connect Night Owl cameras to the existing wiring without needing to rewire your home. For best performance, we recommend using the cables included with your Night Owl kit. If you have more questions, please reach out to our Support Team at 1-866-390-1303.

  Answered 1 month ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf power goes out will it still record and for how long

Asked 1 month ago by Sammie.

• A:Answer If the power goes out, the system will pause recording and then automatically resume once power is restored. To keep recording during an outage, you can connect the DVR and cameras to an Uninterruptible Power Supply (UPS), which can provide backup power for a period of time depending on the unit. For more details, our Support Team is happy to help at 1-866-979-0580.

  Answered 1 month ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm renovating a house that I do not live at, therefore there's no wifi. if I set these cameras up can I just download what's on the box in the event if a break in?

Asked 1 month ago by pat.

• A:Answer Yes, this system records to the DVR’s hard drive even without Wi-Fi. If an incident occurs, you can connect a monitor directly to the DVR to export the recordings to a USB drive for review. Wi-Fi is only required if you want to view footage remotely through the app.

  Answered 1 month ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the warranty of cameras?

Asked 2 months ago by CW.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Warranty: NIGHT OWL, LLC (“Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”): For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. Product registration may be required to submit a warranty claim. In the event that the Product is defective, the Purchaser must i) contact Night Owl’s Technical Support Team, ii) provide Night Owl with the proof of purchase showing the product is still under warranty and was purchased from Night Owl directly or an Authorized Reseller and iii) return the Product to Night Owl. In its sole discretion, Night Owl will either repair or replace the Product at no additional cost to the Purchaser. Any replacement Product (or parts) will be covered by the same warranty as the original Product through the expiration date of the original warranty period.

  Answered 1 month ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow can I see my recorded videos on my tv. System now show me only one camera and I don’t able to see all the cameras. What can I do?

Asked 2 months ago by Gustavo.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer You can change the view from a single camera to multiple cameras through your DVR’s settings. Use the DVR remote or mouse, right-click on the live view, and select the multi-camera view option in the upper right (such as 4, 8, or 16). This will let you see all connected cameras on your TV.

  Answered 1 month ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi Can install a bigger hard drive like 3 or 4 tb??

Asked 2 months ago by Fernando.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Yes, you can upgrade the hard drive in that system. The DVR supports replacement with a larger internal SATA hard drive up to 4TB maximum capacity.

  Answered 1 month ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the minimum focal distance? I would like to record ~1-3 ft in front of each camera - is that possible?

Asked 2 months ago by EMAC.

• A:Answer Yes, it will work at about 1 ft away.

  Answered 1 month ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the dvr have wireless network connectivity

Asked 2 months ago by Anonymous.

• A:Answer No — this DVR does not have wireless (Wi-Fi) network connectivity. It uses wired BNC connections for the cameras and must be connected to your router with an Ethernet cable for remote viewing and mobile alerts. Initial setup is handled through Bluetooth in the Night Owl app, but the system operates on a wired network connection. — Night Owl SP Digital Support Team

  Answered 2 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre these camera Alexa compatible?

Asked 2 months ago by Metaleagle.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer No — this Night Owl 12-Channel 8-Camera Wired 2K 1TB DVR Security System is not Alexa compatible. Night Owl DVR and NVR systems use the Night Owl Protect mobile app for remote viewing and control, but they do not integrate with Alexa, Google Assistant, or other voice assistants.

  Answered 2 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy system is no longer making any recordings. I got a new modem from my Internet provider. I don't know if that is the reason.

Asked 4 months ago by BeTrue.

• A:Answer Thanks for reaching out. If your system stopped recording after switching to a new modem, it's possible the DVR lost its network connection or time settings, which can affect recordings and remote access. We recommend checking the following: Ensure the DVR is connected to your new modem/router using an Ethernet cable. Check system date and time settings—a mismatch can interfere with scheduled recordings. Review your recording settings in the menu to confirm motion detection or continuous recording is still enabled. Restart the DVR after confirming connections. If you’re still having trouble, our support team can walk you through a full reset or help reconfigure your network settings. Please reach out with your contact info so we can assist you directly. — Night Owl SP Digital Support Team

  Answered 4 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionBut will I be able to hear what they are saying or the noises from outside?

Asked 5 months ago by Anonymous.

• A:Answer Yes, this system includes 2-way audio, which means the cameras are equipped with built-in microphones that allow you to hear sounds and conversations from the camera’s location through the Night Owl Protect app or connected monitor. You can also speak back through the app if you enable the audio function, making it easy to communicate or respond to visitors. If you have any questions about enabling audio or adjusting the settings, our support team is happy to help! — Night Owl SP Digital Support Team

  Answered 4 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan these be set up to record and store on a closed system or do they require internet to be able to work period?

Asked 5 months ago by Customer.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Yes, this system can absolutely be set up to record and store footage locally on a closed system without requiring an internet connection. The 12 Channel 2K DVR stores video on the built-in 1TB hard drive, allowing for 24/7 continuous or motion-based recording. Internet is not required for core functions like recording, playback via monitor, and local camera management. However, internet is needed if you want to: Use the Night Owl Protect mobile app for remote viewing Receive push notifications Perform firmware updates So yes, the system will work fully offline for local surveillance and recording, but internet access unlocks remote features. — Night Owl SP Digital Support Team

  Answered 4 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo I have to have wifi to see on phone

Asked 5 months ago by Anonymous.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Great question! To view your Night Owl system on your phone, Wi-Fi or an internet connection is required—but only for the DVR, not the cameras. Here’s how it works: The cameras are wired and do not use Wi-Fi. To view footage on your phone through the Night Owl Protect app, your DVR must be connected to the internet via Ethernet (plugged into your router). Your phone also needs internet access (Wi-Fi or mobile data) to view the feed remotely. So, while the cameras themselves don’t use Wi-Fi, you do need internet access to use the mobile app and view your system remotely. — Night Owl SP Digital Support Team

  Answered 4 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondo these record sound 24/7 with the audio?

Asked 5 months ago by cb.

• A:Answer Yes, they do. So far, I love the high quality of these cameras' pictures.

  Answered 5 months ago by VirginiaB

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this record without Wi-Fi connections? Can you put the cameras up, hook the cameras to the DDV and record activities?

Asked 6 months ago by Arnold.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Yes it will record without wifi but not connect to your phone without wifi

  Answered 5 months ago by SandraH

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow many cameras can you plug into this system says have 12 channels, but only eight cameras

Asked 6 months ago by Arnold.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer 0 because The saleperson misunderstood our conversation per se to install Night Owl cameras for outdoor.

  Answered 6 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I hook up there to the channels

Asked 6 months ago by Bobos.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Hi there, Thanks for reaching out! Your Night Owl 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-Way Audio supports up to 12 total channels—8 wired cameras and 4 Wi-Fi IP cameras (sold separately). Here’s how to get everything hooked up: Connect Wired Cameras to the DVR: Use the included BNC cables to connect each of the 8 wired cameras to the numbered ports on the back of the DVR (Channels 1–8). Each cable includes connectors for video and power. Power the Cameras: Plug the power connectors into the splitter and use the included adapter to power all cameras from a single outlet. Connect the DVR to a TV or Monitor: Use an HDMI (or VGA) cable to connect your DVR to a display. Make sure your TV is set to the correct input. Connect to Your Router: Use an Ethernet cable to connect the DVR to your internet router. This enables remote viewing through the Night Owl app. Power On the DVR: Plug in the DVR and follow the setup wizard using the included USB mouse. Adding Wi-Fi Cameras (optional): You can add up to 4 compatible Night Owl Wi-Fi IP cameras via the Night Owl Protect app or system interface to fill channels 9–12. 2-Way Audio: To use 2-way audio, connect compatible audio cameras to supported channels and use the Night Owl app to talk and listen. Let us know if you have any questions about adding Wi-Fi cameras or using specific features! Best regards, Night Owl SP Digital Support Team

  Answered 6 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe camera doesn't appear to pick up humans at night. Only picks up humans during day. Is there an option that needs to be chosen for this?

Asked 6 months ago by Anonymous.

• A:Answer Hi there, thank you for your feedback. For the best motion detection results at night, we recommend placing cameras in areas with some ambient lighting, such as near porch or yard lights, as this can enhance image clarity and motion detection. If you’d like assistance optimizing your setup, our support team is happy to help. You can reach us at support.nightowlsp.com or through the Night Owl Protect app. Best regards, Night Owl SP Digital Support Team

  Answered 6 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionare these cameras infra red and can the light be turned off on them

Asked 6 months ago by DennisC.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Hi there, thanks for reaching out! Yes, these Night Owl cameras are equipped with infrared (IR) night vision to help capture clear footage in low-light conditions. The system uses IR LEDs that may emit a faint red glow in complete darkness. At this time, the infrared lights cannot be turned off, as they are essential for night vision functionality. If you have any additional questions, we’re happy to help—just reach out at support.nightowlsp.com. Best regards, Night Owl SP Digital Support Team

  Answered 6 months ago by Night Owl

  
  Helpful (0)Unhelpful (0)ReportAnswer this question