Questions & Answers

Q: QuestionHow do I hook up there to the channels

Asked 7 months ago by Bobos.

• A:Answer Hi there, Thanks for reaching out! Your Night Owl 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-Way Audio supports up to 12 total channels—8 wired cameras and 4 Wi-Fi IP cameras (sold separately). Here’s how to get everything hooked up: Connect Wired Cameras to the DVR: Use the included BNC cables to connect each of the 8 wired cameras to the numbered ports on the back of the DVR (Channels 1–8). Each cable includes connectors for video and power. Power the Cameras: Plug the power connectors into the splitter and use the included adapter to power all cameras from a single outlet. Connect the DVR to a TV or Monitor: Use an HDMI (or VGA) cable to connect your DVR to a display. Make sure your TV is set to the correct input. Connect to Your Router: Use an Ethernet cable to connect the DVR to your internet router. This enables remote viewing through the Night Owl app. Power On the DVR: Plug in the DVR and follow the setup wizard using the included USB mouse. Adding Wi-Fi Cameras (optional): You can add up to 4 compatible Night Owl Wi-Fi IP cameras via the Night Owl Protect app or system interface to fill channels 9–12. 2-Way Audio: To use 2-way audio, connect compatible audio cameras to supported channels and use the Night Owl app to talk and listen. Let us know if you have any questions about adding Wi-Fi cameras or using specific features! Best regards, Night Owl SP Digital Support Team

  Answered 7 months ago by Night Owl

  
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Q: QuestionThe camera doesn't appear to pick up humans at night. Only picks up humans during day. Is there an option that needs to be chosen for this?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Hi there, thank you for your feedback. For the best motion detection results at night, we recommend placing cameras in areas with some ambient lighting, such as near porch or yard lights, as this can enhance image clarity and motion detection. If you’d like assistance optimizing your setup, our support team is happy to help. You can reach us at support.nightowlsp.com or through the Night Owl Protect app. Best regards, Night Owl SP Digital Support Team

  Answered 7 months ago by Night Owl

  
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Q: Questionare these cameras infra red and can the light be turned off on them

Asked 7 months ago by DennisC.

• A:Answer Hi there, thanks for reaching out! Yes, these Night Owl cameras are equipped with infrared (IR) night vision to help capture clear footage in low-light conditions. The system uses IR LEDs that may emit a faint red glow in complete darkness. At this time, the infrared lights cannot be turned off, as they are essential for night vision functionality. If you have any additional questions, we’re happy to help—just reach out at support.nightowlsp.com. Best regards, Night Owl SP Digital Support Team

  Answered 7 months ago by Night Owl

  
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Q: QuestionDoes the system require a cell phone for it to work?

Asked 8 months ago by Deb.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer No.

  Answered 8 months ago by user122885

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Q: QuestionWhat voltage do the cameras operate on. Ac or dc 12 volt 24 volt 120 ??

Asked 9 months ago by Anonymous.

• A:Answer the wired system has a 120v transformer plug that drops voltage to 12v @ 2amp and feeds 2 cameras

  Answered 9 months ago by EricSVerified Purchase

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Q: QuestionSince this is 12 channel but only has 8 locations for wired, does this mean I can add 4x wifi cameras?

Asked 9 months ago by Pablo.

• A:Answer Yes, theyre easy to set up

  Answered 8 months ago by user122885Verified Purchase

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Q: QuestionSome earlier DVR's have only one or two dedicated channels with audio. Do all 12 channels within this DVR utilize audio and are all 8 cameras in this package equipped with 2 way audio microphones? Thank you.

Asked 11 months ago by EagleEye.

• A:Answer Thank you for the question and happy to help. Our systems fully include audio capability and 2 way audio if advertised with the feature. Of note with this system is that 8 cameras are wired with 2 way audio and you have 4 channels that you can add via Wi-Fi compatible cameras. Many use these channel spots to add floodlight cams, video doorbells, indoor cams, etc. Hope this helps. Thanks, Night Owl SP Digital Support Team

  Answered 11 months ago by Night Owl

  
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Q: Questioncan you stop the spot light from coming on .

Asked 1 year ago by condor.

• A:Answer This is controlled through the individual camera settings on the DVR itself.

  Answered 1 year ago by WilliamP

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Q: QuestionI do NOT have a smartphone. I do have a laptop with windows 10, a router for internet connectivity, and a TV set. I am looking to set up 3 security cameras indoors. Can I set this system up with no smartphone? You have other systems that will work here?

Asked 1 year ago by RichJ.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. Yes, with this wired system you are able to setup without a mobile device. Bluetooth is to leverage the mobile app and assist with setup but it is not required. You can also hook up the recorder directly to your TV if there is HDMI input. Please let us know if there is anything else we may help with. Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionWhat compatible make and model PTZ cameras will work with this unit.

Asked 1 year ago by DLC54.

• A:Answer Thank you for the question and happy to help. Currently the best option for PTZ camera is our model CAM-FWIP3PT-IN. Additional options will be available in the coming months. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionAre these BNC cables/connectors that are used to connect the cameras?

Asked 1 year ago by DLC54.

• A:Answer Y

  Answered 11 months ago by WilliamC

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Q: QuestionCan you hook up a PTZ camera to this?

Asked 1 year ago by DLC54.

• A:Answer Thank you for the question and happy to help. Yes, our wired DVR systems allow for expansion with up to 4 add-on cameras via Wi-Fi. This can include our pan/tilt, doorbell, or other compatible camera. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionWhat is the app name for these cameras and are they supposed by all android phones

Asked 1 year ago by Carl.

• A:Answer Thank you for the question and happy to help. The application you will want for this system is Night Owl Protect. It supports both Android and iOS devices. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionThey don’t mention is is this camera outdoor and it is high definition?HD

Asked 1 year ago by Anonymous.

• A:Answer Thank you for the questions and happy to help as best we can. Yes, the system is 2K which is higher resolution that 1080p HD. And the cameras are indeed rated for outdoor use. We do advise trying to protect the cameras from sunlight if possible as it will work to extend the life of the cameras from sun wear. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionCan I view previously recorded video through the app? Or do I have to look at it in the dvr?

Asked 1 year ago by Richie2914.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. You have the option for continuous recording or event based recording for longer storage capability. Both allow you to review footage through the app, online or directly connected to the DVR with a monitor/tv. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionSome of my IR cameras don't work, I've installed 5 cameras, 4 of them the IR don't work. They have less than 10 months installed. How can I do to fix the issue?

Asked 1 year ago by Leo.

• A:Answer Thank you for the question and very sorry to hear of the issue you are having with cameras. Your purchase comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email [email protected] with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionDo Best Buy install the cámaras and how much will it be

Asked 1 year ago by Mercy.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. You would need to contact your local Best Buy and request a quote for Geek Squad installation. We unfortunately don't control the costs of these services so we cannot speak to the costing/service. Our apologies for not being able to help more. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionDoes this support 220 volts, alternating at 50 cycles (Hertz) per second? Or is it Just 120 at 60 Hertz?

Asked 1 year ago by Sam.

• A:Answer Thank you for the question and happy to help. Our systems do not operate on 220, only 120. Our apologies for any inconvenience this may cause. Please let us know if you have any other questions. We look forward to supporting you. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionCan I combine 1 way camera with a 2 way cameras.? I already have a 1 way nigh owl cameras which is working perfectly for me. However, am thinking of just buying only the 2 way cameras to add to it so that I can hear the sound. How does that work?

Asked 1 year ago by OW.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. It is difficult to ensure compatibility without specific model info but in general if you have a new recorder with 2-way audio, you are welcome to add compatible cameras without 2-way audio. They just don't have the ability to provide 2-way audio functionality, but will still record. The tech is on both sides, recorder and camera. Hope this helps. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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