Questions & Answers
- Model:
- FTD4-81-4L
- |
- SKU:
- 10926605
Q: QuestionWhat is the warranty of cameras?
Asked by CW.
- A:Answer Warranty: NIGHT OWL, LLC (“Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”): For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. Product registration may be required to submit a warranty claim. In the event that the Product is defective, the Purchaser must i) contact Night Owl’s Technical Support Team, ii) provide Night Owl with the proof of purchase showing the product is still under warranty and was purchased from Night Owl directly or an Authorized Reseller and iii) return the Product to Night Owl. In its sole discretion, Night Owl will either repair or replace the Product at no additional cost to the Purchaser. Any replacement Product (or parts) will be covered by the same warranty as the original Product through the expiration date of the original warranty period.
Answered by Night Owl
Q: QuestionHow can I see my recorded videos on my tv. System now show me only one camera and I don’t able to see all the cameras. What can I do?
Asked by Gustavo.
- A:Answer You can change the view from a single camera to multiple cameras through your DVR’s settings. Use the DVR remote or mouse, right-click on the live view, and select the multi-camera view option in the upper right (such as 4, 8, or 16). This will let you see all connected cameras on your TV.
Answered by Night Owl
Q: QuestionHi Can install a bigger hard drive like 3 or 4 tb??
Asked by Fernando.
- A:Answer Yes, you can upgrade the hard drive in that system. The DVR supports replacement with a larger internal SATA hard drive up to 4TB maximum capacity.
Answered by Night Owl
Q: QuestionWhat is the minimum focal distance? I would like to record ~1-3 ft in front of each camera - is that possible?
Asked by EMAC.
This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
- A:Answer Yes, it will work at about 1 ft away.
Answered by Night Owl
Q: QuestionAre these camera Alexa compatible?
Asked by Metaleagle.
- A:Answer No — this Night Owl 12-Channel 8-Camera Wired 2K 1TB DVR Security System is not Alexa compatible. Night Owl DVR and NVR systems use the Night Owl Protect mobile app for remote viewing and control, but they do not integrate with Alexa, Google Assistant, or other voice assistants.
Answered by Night Owl

Q: QuestionMy system is no longer making any recordings. I got a new modem from my Internet provider. I don't know if that is the reason.
Asked by BeTrue.
This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
- A:Answer Thanks for reaching out. If your system stopped recording after switching to a new modem, it's possible the DVR lost its network connection or time settings, which can affect recordings and remote access. We recommend checking the following: Ensure the DVR is connected to your new modem/router using an Ethernet cable. Check system date and time settings—a mismatch can interfere with scheduled recordings. Review your recording settings in the menu to confirm motion detection or continuous recording is still enabled. Restart the DVR after confirming connections. If you’re still having trouble, our support team can walk you through a full reset or help reconfigure your network settings. Please reach out with your contact info so we can assist you directly. — Night Owl SP Digital Support Team
Answered by Night Owl

Q: QuestionBut will I be able to hear what they are saying or the noises from outside?
Asked by Anonymous.
This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
- A:Answer Yes, this system includes 2-way audio, which means the cameras are equipped with built-in microphones that allow you to hear sounds and conversations from the camera’s location through the Night Owl Protect app or connected monitor. You can also speak back through the app if you enable the audio function, making it easy to communicate or respond to visitors. If you have any questions about enabling audio or adjusting the settings, our support team is happy to help! — Night Owl SP Digital Support Team
Answered by Night Owl

Q: Questiondo these record sound 24/7 with the audio?
Asked by cb.
This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
- A:Answer Yes, they do. So far, I love the high quality of these cameras' pictures.
Answered by VirginiaB
Q: QuestionWill this record without Wi-Fi connections? Can you put the cameras up, hook the cameras to the DDV and record activities?
Asked by Arnold.
- A:Answer Yes it will record without wifi but not connect to your phone without wifi
Answered by SandraH
Q: QuestionThe camera doesn't appear to pick up humans at night. Only picks up humans during day. Is there an option that needs to be chosen for this?
Asked by Anonymous.
This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
- A:Answer Hi there, thank you for your feedback. For the best motion detection results at night, we recommend placing cameras in areas with some ambient lighting, such as near porch or yard lights, as this can enhance image clarity and motion detection. If you’d like assistance optimizing your setup, our support team is happy to help. You can reach us at support.nightowlsp.com or through the Night Owl Protect app. Best regards, Night Owl SP Digital Support Team
Answered by Night Owl

Q: Questionare these cameras infra red and can the light be turned off on them
Asked by DennisC.
- A:Answer Hi there, thanks for reaching out! Yes, these Night Owl cameras are equipped with infrared (IR) night vision to help capture clear footage in low-light conditions. The system uses IR LEDs that may emit a faint red glow in complete darkness. At this time, the infrared lights cannot be turned off, as they are essential for night vision functionality. If you have any additional questions, we’re happy to help—just reach out at support.nightowlsp.com. Best regards, Night Owl SP Digital Support Team
Answered by Night Owl

Q: QuestionDoes the system require a cell phone for it to work?
Asked by Deb.
This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
- A:Answer No.
Answered by user122885
Q: QuestionWhat voltage do the cameras operate on. Ac or dc 12 volt 24 volt 120 ??
Asked by Anonymous.
- A:Answer the wired system has a 120v transformer plug that drops voltage to 12v @ 2amp and feeds 2 cameras
Answered by EricS
Q: QuestionSince this is 12 channel but only has 8 locations for wired, does this mean I can add 4x wifi cameras?
Asked by Pablo.
- A:Answer Yes, theyre easy to set up
Answered by user122885
Q: QuestionSome earlier DVR's have only one or two dedicated channels with audio. Do all 12 channels within this DVR utilize audio and are all 8 cameras in this package equipped with 2 way audio microphones? Thank you.
Asked by EagleEye.
- A:Answer Thank you for the question and happy to help. Our systems fully include audio capability and 2 way audio if advertised with the feature. Of note with this system is that 8 cameras are wired with 2 way audio and you have 4 channels that you can add via Wi-Fi compatible cameras. Many use these channel spots to add floodlight cams, video doorbells, indoor cams, etc. Hope this helps. Thanks, Night Owl SP Digital Support Team
Answered by Night Owl

Q: Questioncan you stop the spot light from coming on .
Asked by condor.
- A:Answer This is controlled through the individual camera settings on the DVR itself.
Answered by WilliamP
Q: QuestionI do NOT have a smartphone. I do have a laptop with windows 10, a router for internet connectivity, and a TV set. I am looking to set up 3 security cameras indoors. Can I set this system up with no smartphone? You have other systems that will work here?
Asked by RichJ.
This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
- A:Answer Thank you for the question and happy to help. Yes, with this wired system you are able to setup without a mobile device. Bluetooth is to leverage the mobile app and assist with setup but it is not required. You can also hook up the recorder directly to your TV if there is HDMI input. Please let us know if there is anything else we may help with. Night Owl SP Digital Support Team
Answered by Night Owl

Q: QuestionWhat compatible make and model PTZ cameras will work with this unit.
Asked by DLC54.
- A:Answer Thank you for the question and happy to help. Currently the best option for PTZ camera is our model CAM-FWIP3PT-IN. Additional options will be available in the coming months. Thanks, Night Owl SP Digital Support Team
Answered by Night Owl

Q: QuestionAre these BNC cables/connectors that are used to connect the cameras?
Asked by DLC54.
- A:Answer Y
Answered by WilliamC
Q: QuestionWhat is the app name for these cameras and are they supposed by all android phones
Asked by Carl.
- A:Answer Thank you for the question and happy to help. The application you will want for this system is Night Owl Protect. It supports both Android and iOS devices. Please let us know if you have any other questions. Thanks, Night Owl SP Digital Support Team
Answered by Night Owl

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