Questions & Answers

Q: QuestionIs there a way to automatically archive the footage to a NAS server without having to manually move it every time?

Asked 2 years ago by DrKanzlemar.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for your question. We have heard of individuals finding ways to accomplish this but do not currently have an official process included for this feature. We have provided this to our system engineers to work on though. Thanks, Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionOne of my cameras is stuck in night mode(black and white) how do I resolve this problem? I’ve tried the app and the dvr settings

Asked 2 years ago by KentuckyBlue83.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionIs this WiFi compatible?

Asked 2 years ago by Nando.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. This system uses wiring to run audio/video/power to each camera from the recorder base. That is then capable of connecting to your local network for remote viewing from any location with internet. You may also add WiFi connected add-on cameras if you choose. Thanks, Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionCan I add a 4k wireless camera to this system?

Asked 2 years ago by Stephen.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. This system is a 2K system which means you can add a 2K or 1080P add-on camera, but you cannot add a higher resolution camera than the recorder can process. Hope this helps. Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionIs this 2 way audio because the owl system i have home does not?

Asked 2 years ago by Alexa.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. The FTD4 Series is one of our newer offerings that indeed includes 2-Way audio. You can hear what is happening via the cameras as well as respond via a speaker and mic in each camera. Please let us know if you have any other questions. Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionCan I run these wires on the outside of my home exposed to such elements as rain, sleet, snow, ice and sun?

Asked 2 years ago by KentuckyBlu83.

• A:Answer Thank you for the question and happy to help. While it is possible to run these cables outside we advise against it. Protection from the elements (particularly sun and at connector points water) are key to proper performance. If there is an awning or overhang that can protect the cabling that would be highly advised. We do offer A/C powered Wi-Fi and Wire Free battery based systems if that is an option for your budget. Please let us know if we may provide any additional support. Night Owl SP Digital Support

  Answered 2 years ago by Night Owl

  
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Q: QuestionDoes this have BNC CONNECTORS OR RJ45 CABLES?

Asked 2 years ago by Reborn.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. This system uses BNC cabling that is included with the system. -Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionCan the wires be ran outside? Or do they have to be ran inside due to hot/cold weather?

Asked 2 years ago by Customer1st.

• A:Answer Thank you for the question and happy to help. We advise our system be operated within the specified weather ratings for the camera and recorder, but cabling can be run outside if needed. We would advise to keep it off the ground and protected from the sun to extend the life of the cable sheathing and away from animals. Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionCan I run the cable under ground as long as it's in leak proof hose or PVC pipe? Or is there a wireless camera I can buy to add to this unit?

Asked 2 years ago by securityman.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. You can run the cabling under ground in leak proof hose. You also have the option of using our A/C powered WiFi add on camera if power is available. The add-on camera can be found here. https://www.bestbuy.com/site/night-owl-wi-fi-ip-plug-in-2k-hd-deterrence-camera-with-2-way-audio-and-audio-alerts-and-siren-white/6567497.p?skuId=6567497 Thanks, Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionI can not get my cameras audio to work nor where to find to enable or disable audio but my system does say it’s a 2 way audio

Asked 2 years ago by Frustrated.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionCan the Cameras be powered through P.O.E?

Asked 2 years ago by Tina.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. Technically P.O.E. only works with NVR systems that employ ethernet (E) cable which we offer and are happy to provide a recommendation if you'd like. This system is DVR based recorder and indeed does provide power via the included cabling back at the recorder location, but is not technically POE. Please let us know if we may provide any additional support. Thanks, Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionWhy do the cameras are showing night vision mode during the day? I just bought them like a month ago and they are having this issue since the beginning. The only way I can get them to show color mode is by disconnecting them and plugging them back in.

Asked 2 years ago by Nightvision.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: QuestionMay I add a wireless camera to this system such as Model:CAM-FWIP2-IN? Thank you.

Asked 2 years ago by Julles.

• A:Answer Thank you for the question and happy to confirm that you indeed can add CAM-FWIP2-IN with this system. You can add up to 8 wired compatible cameras and 4 WiFi enabled compatible cameras. Please let us know if you have any additional questions. Happy to help. Night Owl SP Digital Support Team

  Answered 2 years ago by Night Owl

  
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Q: Questionmy cameras stop showing on my phone only works on my TV monitor

Asked 2 years ago by Andrea23.

• A:Answer Thank you for the question and happy to help. This sounds like an internet issue. Would you confirm if you are connecting the monitor directly via HDMI and that your wired internet is connected? For advanced support please email [email protected] at your convenience. Provide your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Night Owl SP Digital Support

  Answered 2 years ago by Night Owl

  
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Q: QuestionHow long of cable can you run with it I need 3 camers to run about 600ft then the rest will be around 50ft

Asked 2 years ago by Dave.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. For a DVR based system the maximum run we advise is 180 ft. For our NVR based systems the maximum length run we advise for is 500ft. Depending on the quality of cable and any further distance you may consider a booster to ensure quality signal. Night Owl SP Digital Support

  Answered 2 years ago by Night Owl

  
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Q: QuestionAre the wired systems Ethernet friendly?

Asked 2 years ago by Tom.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Yes. Mine is wired with an Ethernet cable.

  Answered 2 years ago by CraigBVerified Purchase

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Q: QuestionDoes this dvr connect to Internet via WiFi?

Asked 2 years ago by Anonymous.

• A:Answer Thank you for the question and happy to help. Our recorders connect to local networks/internet via wired connection. This ensures the most secured means of internet access. Night Owl SP Digital Support

  Answered 2 years ago by Night Owl

  
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Q: QuestionDo I have to buy the wires with the cameras ?

Asked 2 years ago by Geno.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer YES, for the first 8 cameras. The last 4 are wireless.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhy when I was adding this system into my cart, Nest Hub was suggested as compatible device to have, where you can stream your videos live? I have spent 3-4 hours trying to make it work, all I could get is 18 secs of one camera view on a whole scree. Lie

Asked 2 years ago by Im.

This question was asked about the related product: Night Owl - 12 Channel 8 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer I got rid of Blink for that reason. To watch recorded footage without missing frames you need a DVR. I went back to wired Night Owl with DVR.

  Answered 2 years ago by CraigBVerified Purchase

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