Questions & Answers

Q: QuestionCan the Cameras be powered through P.O.E?

Asked 1 year ago by Tina.

• A:Answer Thank you for the question and happy to help. Technically P.O.E. only works with NVR systems that employ ethernet (E) cable which we offer and are happy to provide a recommendation if you'd like. This system is DVR based recorder and indeed does provide power via the included cabling back at the recorder location, but is not technically POE. Please let us know if we may provide any additional support. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionWhy do the cameras are showing night vision mode during the day? I just bought them like a month ago and they are having this issue since the beginning. The only way I can get them to show color mode is by disconnecting them and plugging them back in.

Asked 1 year ago by Nightvision.

• A:Answer We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionMay I add a wireless camera to this system such as Model:CAM-FWIP2-IN? Thank you.

Asked 1 year ago by Julles.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to confirm that you indeed can add CAM-FWIP2-IN with this system. You can add up to 8 wired compatible cameras and 4 WiFi enabled compatible cameras. Please let us know if you have any additional questions. Happy to help. Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: Questionmy cameras stop showing on my phone only works on my TV monitor

Asked 1 year ago by Andrea23.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. This sounds like an internet issue. Would you confirm if you are connecting the monitor directly via HDMI and that your wired internet is connected? For advanced support please email [email protected] at your convenience. Provide your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Night Owl SP Digital Support

  Answered 1 year ago by Night Owl

  
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Q: QuestionHow long of cable can you run with it I need 3 camers to run about 600ft then the rest will be around 50ft

Asked 1 year ago by Dave.

• A:Answer Thank you for the question and happy to help. For a DVR based system the maximum run we advise is 180 ft. For our NVR based systems the maximum length run we advise for is 500ft. Depending on the quality of cable and any further distance you may consider a booster to ensure quality signal. Night Owl SP Digital Support

  Answered 1 year ago by Night Owl

  
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Q: QuestionAre the wired systems Ethernet friendly?

Asked 1 year ago by Tom.

• A:Answer Yes. Mine is wired with an Ethernet cable.

  Answered 1 year ago by CraigBVerified Purchase

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Q: QuestionDoes this dvr connect to Internet via WiFi?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. Our recorders connect to local networks/internet via wired connection. This ensures the most secured means of internet access. Night Owl SP Digital Support

  Answered 1 year ago by Night Owl

  
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Q: QuestionDo I have to buy the wires with the cameras ?

Asked 1 year ago by Geno.

• A:Answer YES, for the first 8 cameras. The last 4 are wireless.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWhy when I was adding this system into my cart, Nest Hub was suggested as compatible device to have, where you can stream your videos live? I have spent 3-4 hours trying to make it work, all I could get is 18 secs of one camera view on a whole scree. Lie

Asked 1 year ago by Im.

• A:Answer I got rid of Blink for that reason. To watch recorded footage without missing frames you need a DVR. I went back to wired Night Owl with DVR.

  Answered 1 year ago by CraigBVerified Purchase

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Q: QuestionCould audio be turned off

Asked 1 year ago by d.

• A:Answer Yes it can. Using the settings in the DVR. You may be able to through the app as well.

  Answered 1 year ago by CraigBVerified Purchase

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Q: QuestionDo i need to get the video security recorder for the wired security cameras to work

Asked 1 year ago by Anonymous.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the question and happy to help. Trying to answer your question but not certain what exactly you are asking. This system includes the DVR recorder with 1TB HD that will maintain all of your footage. We also offer cameras that can act as stand alone (no recorder needed) but would require either microSD storage or cloud based storage (for a fee) to maintain recordings. Thanks, Night Owl SP Digital Support

  Answered 1 year ago by Night Owl

  
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Q: QuestionProduct states 12 channels but shows only 8 jacks for cams? Able to purchase extra cams n cables? How/where?

Asked 1 year ago by JPD.

• A:Answer Yes, you can add more cameras of the same make thru the app when you've signed up.

  Answered 1 year ago by RichardLVerified Purchase

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Q: QuestionCan u continuous record 1 cam while motion record other cams?

Asked 1 year ago by JPD.

• A:Answer You have the ability to control these settings within the system based on your needs. Thanks, Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionIs there phone support for the hardware and software or is it.... look at the web and search for answers?

Asked 1 year ago by JPD.

• A:Answer Phone support is definitely available and good.Really easy set up process though.

  Answered 1 year ago by RichardLVerified Purchase

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Q: QuestionDoes this product have options of continuous recording and motion activated recording?

Asked 1 year ago by JyNz2023.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Thank you for the questions and happy to help as you evaluate systems. You have the option to run continuous recording or just event based recording. You can control this via the system settings. Depending on your settings the system will overwrite legacy data as it maintains current footage. Thanks, You can save events as long as you'd like to but we advise using a USB flash drive to export important events for safe keeping separately on another drive. Night Owl SP Digital Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionCan I set 1 camera for continuous recording and the rest for motion activated recording at the same time? Can I save certain recordings onto USB?

Asked 1 year ago by Jay.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Yes. The system doesn't automatically download to the USB, but you can pick and download any of the recordings to a USB.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionIs any old night owls cameras can work with this

Asked 1 year ago by Nat.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Our old night owl cameras did not work with the new dvr.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHow long is a wiring on cameras?

Asked 1 year ago by Evgeny.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer Each camera includes a 60 ft BNC cable. Please let us know if you have any other questions. Thanks, Night Owl SP Support Team

  Answered 1 year ago by Night Owl

  
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Q: QuestionHow long does it take for the 1tb to fill ip before it stops recording?

Asked 1 year ago by Sheyenne.

This question was asked about the related product: Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White

• A:Answer You have a number of options to select from that will impact how long you can record. Motion activated record vs continuous record is the most impactful. Clips can be exported for safe keeping and to ensure any new recordings don't cause you to lose key footage. We advise exporting key moments via USB drive that can be attached to the recorder for safe keeping. On continuous record you should expect 7+ days while with motion only record you will get much more time before the storage begins over old footage. Thanks, Night Owl SP Support Team

  Answered 1 year ago by Night Owl

  
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