A:AnswerGood morning. The system only needs to be connected to a modem/router if you wish to view it remotely on a PC/MAC or a smart device. In order to remotely view your system, you must manually connect an Ethernet cable from your modem/router to the DVR. If you do not want remote viewing, you can simply connect the system to a TV or computer monitor to view live video feed and recordings. Thanks for choosing Night Owl.
A:AnswerGood Afternoon,
The blue LEDs on the product packaging are meant to represent the LEDs as they appear during the daytime. At night, however, the LEDs are designed to illuminate red.
Thanks for choosing Night Owl.
A:AnswerDear customer,
Your DVR Unit feature the use of what we call " Digital Zoom" although not as efficient as optical zoom it will allow you to zoom into anything within the screen.
Best Regards.
A:AnswerGood afternoon,
This issue will need to be troubleshooted by our Technical Support team. Technical Support is available 24/7, 365 days a year and can be reached at 1-866-390-1303.
Our team of technicians and customer support will handle warranty related issues
Thank you for choosing Night Owl.
A:AnswerThank you for your great question! Yes, they both have the same 720p resolution the only difference would be a number of cameras that come with the system. Thank you for choosing Night Owl security product.
A:AnswerGood Afternoon. By default the system will come without a stored password, but you have the option of adding one. While we recommend you keep the username as admin, the password is of your choosing. Thanks for choosing Night Owl.
A:AnswerDear, customer,
as long as you have an internet connection at the Jamaica location you will be able to stream live view to your phone.
Best regards.
A:AnswerGood afternoon,
Our systems, are not wireless cameras compatible. the only remote viewing solution is to view your cameras in your smartphone and or PC.
Best regards.
A:AnswerThis issue will need to be troubleshooted by our Technical Support team. Technical Support is available 24/7, 365 days a year and can be reached at 1-866-390-1303. Thank you for choosing Night Owl.
A:AnswerGood afternoon,
Dear customer, as a rule of compatibility we can only use analog cameras with analog and HD DVR Receivers. but we cannot Install HD Cameras in an Analog DVR Unit.
Best Regards.
A:AnswerDear customer,
With the purchase of an eight-camera system, you will receive; 8 x 60ft BNC camera cables, including all the mounting hardware, power adapters, and camera splitters. to install them.
Best Regards.
A:AnswerGood morning. Yes, the system can be used anywhere in the world. Be cautious of power differences as you may need to convert voltage for the country you'll be using the system in. The minimum network speed for remote monitoring is 2.5 Mbps download/upload, which you can verify by visiting www.speedtest.net from a computer on the same network as the DVR. Thanks for choosing Night Owl.
A:AnswerNight Owl does not offer installation services. However, you can contact Installer Net by calling 1-800-806-5513 to get a quote for your installation.
A:AnswerEach camera comes equipped with a 60 ft. BNC video/power cable. This system can be viewed on an Apple or Android smart device via the free remote viewing application. The DVR will need to be manually connected to your Modem or Router via the included Ethernet cable to remotely view.
Thanks for choosing Night Owl!
