Questions & Answers

Q: QuestionWill the Geek Squad agent help me optimize my wireless network?

• A:Answer Yes, they will perform a speed test and educate you about options to optimize the performance of your wireless network.

Q: QuestionHow long is the security software subscription included with this service?

• A:Answer This service includes a 6-month subscription to a security software application.

Q: QuestionHow many devices will the Geek Squad connect to the network?

• A:Answer The service includes connecting 2 networkable devices to the network and verifying connectivity.

Q: QuestionWill the Geek Squad agent help with the dead spot terminator?

• A:Answer Yes, they will recommend ideal placement for the dead spot terminator (DST) that was included with your router, and explain how it works.

Q: QuestionWhat does the Geek Squad Nighthawk DST Router Service include?

• A:Answer The service includes setup and support for your NETGEAR Nighthawk R7300 router for a full year.

Q: QuestionDoes the Geek Squad set up file and print sharing?

• A:Answer Yes, they can set up file and print sharing between 2 devices upon request.

Q: QuestionHow do I get my router set up?

• A:Answer A Geek Squad Agent will remotely access your computer and router to configure the network name and administrator user name and password. They'll also set the router to automatically update its firmware.

Q: QuestionHello does the geek squad flash routers and help with VPN setup? Thanks

Asked 5 years ago by Bill.

• A:Answer Hi Bill. Thank you for reaching out about this. We should be able to help out! To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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