A:AnswerNick
Good question! When a certain model no longer is being manufactured by NordicTrack, the models already manufactured are still sold through retailers like BestBuy.
Warranties and support are still continually in place for all NordicTrack purchases. We keep replacement parts on hand for approximately 5 years after a model is discontinued, and sometimes more. Depending on the model, newer models may have identical measurements and parts as well.
If you have further questions, feel free to contact us directly at [email protected].
Thanks -NordicTrack
A:AnswerRodeoDeb
Your equipment comes with a free subscription trial period promotion. This means you can log into your membership and use the full iFIT library for the duration of your trial period with no charge to you.
At the end of the trial period, you can either choose to continue and pay for your subscription or cancel. The credit card information can be entered at the time of your registration or later on.
It is not required to enter your credit card information for the free trial. It is an option to enter it in order to continue seamlessly into your subscription once the trial ends. However, this is optional.
Please let us know if we can offer any additional information by emailing us directly at [email protected].
Thanks - NordicTrack
A:AnswerMkopc
This would depend on your individual plan and billing frequency. Currently, there are three options: Yearly Family Plans are $396/year, Monthly Family plans are $39/month and Yearly individual plans are $180/year. $15 per month for individual monthly plans. Promo codes are available for discounts.
These amounts are subject to change. Check iFIT.com for the most accurate info. Or contact us at [email protected] for more information.
Thanks - NordicTrack
A:AnswerBM
Great question! Yes, this elliptical is Bluetooth enabled. We will be happy to help you further with this and get your unit properly connected.
In order to help you, we will need more information from you. Please email us directly at: [email protected] with the case ID number: 1-R101392. We look forward to hearing from you!
Thanks! - NordicTrack
A:AnswerLrg8668
This unit is designed with a 30lb. Effective Inertia Enhanced Flywheel and includes a 10” full color touch screen display.
If you find yourself with any further questions, we are always here and happy to help. Feel free to email us at: ce@NordicTrack if you ever need us.
Thanks! - NordicTrack
A:AnswerExercise
This equipment has a step-up height of 12.25 inches.
Let us know if we can answer any more questions by emailing [email protected].
Thanks -NordicTrack
A:AnswerBestBuyCustomer
If you purchase a NordicTrack treadmill with an included iFIT membership trial, the trial period will start the day you add the promo code into your iFIT account to activate your membership. The membership will then commence for the duration of the trial period.
Your treadmill can be used without membership activation, as you can access onboarding workouts and manual settings without iFIT membership. The promo code you receive would remain without expiration until you enter it and activate your membership.
Thanks -NordicTrack
A:AnswerCat
Thank you for your interest in our products! The box dimensions for this elliptical are: 31.10” H x 15.20” W x 66.50” L. When boxed, this elliptical has a weight of approximately 243 pounds.
We hope this helps to answer your question. If you have any other questions, we are happy to help! We can be emailed at: [email protected] at any time.
Thanks! - NordicTrack
A:AnswerDavid
To obtain a replacement hardware kit and instructions, contact us at [email protected] and we will get back to you with more service.
Thanks - NordicTrack
A:AnswerThe stride length on this elliptical is approximated at 17.5” to 18.7”
Thanks for your question. If you need further information, let us know at [email protected].
Thanks - NordicTrack
A:AnswerPlease direct all questions about what is in stock or stock locations to BestBuy customer service. This Q&A is meant for product related questions. We'd love to help answer your questions about the Commercial 12.9 features. If you have specific questions for us, you can also email [email protected].
Thanks - NordicTrack
A:AnswerCal
Thanks for your interest in NordicTrack. This elliptical plugs into your power outlet.
We are here to help if you need further assistance at [email protected].
Thanks! - NordicTrack
A:AnswerHi there.
This elliptical machine has been rated for a maximum user capacity at 350 lbs. Reach out to us for further information at [email protected].
Thanks - NordicTrack
A:AnswerNo, you can use the machine without a subscription, but you may as well use the free year that's included. Just remember to cancel if you don't think it's worth it for you. I'll admit that it's quite pricey.
A:AnswerNewCustomer
Hi there. This is an unusual issue. Let’s troubleshoot together before you look into any return/replacement options. Please contact us so we can look into this in more detail.
Email us at [email protected] with the case #1-R101460 so we can help you out. Let’s get your machine working correctly so you can work on those fitness goals.
Thanks - NordicTrack
A:AnswerPerson
At the time of this answer, this treadmill offers a full year iFIT membership included with your purchase. This is subject to change, but if it does, the information would be clearly stated in the product page.
If it says a full-year included at the time of your purchase, we will honor it.
Reach out to us at [email protected] if you have further questions.
Thanks - NordicTrack
