Questions & Answers

Q: QuestionI bought this but received no Ifit card. I thought it was included but now support chat tells me I need to contact customer support by phone. Is it included or now?

Asked 6 years ago by Developer.

• A:Answer I called the main office at 1888-237-8289 and asked for the ifit coach activation code. Ask to speak to someone in digital downloads. I received the code via email within a couple hours.

  Answered 6 years ago by MonaVerified Purchase

  Helpful (9)Unhelpful (4)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes the bike sync with Google maps? Can I program a local ride and it adjust to the terrain for me ?

Asked 5 years ago by Rjhender25.

• A:Answer It does sync with Google Maps. You can create your ride on the iFit website and it will adjust the terrain as you ride along. If you are on routes where Google has created Street Views, it will also refresh the images on your screen with those views as you move along. I have done quite a few "rides" along bike trails, but the Street View doesn't exist for those types of off-road trails.

  Answered 5 years ago by MattVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo the the iFit programs on the cycle machine come with subtitles or closed-captions capability? I’m Deaf and would need this language access.

Asked 5 years ago by Willeecee.

• A:Answer No. I am Deaf and many of us has reached out to Ifit about this exact issue to no avail. Do not buy if you need the subtitles.

  Answered 5 years ago by Matt

  Helpful (7)Unhelpful (1)ReportAnswer this questionShow more answers (3)

Q: QuestionHello. Outside of a iFit workout, could the screen be used for watching videos? Say youtube or netflix etc?

Asked 4 years ago by JSingh.

• A:Answer Jazz Sorry, this console does not have compatibility to stream other services besides streaming iFIT workouts. For more information, email us at [email protected]. Thanks - NordicTrack

  Answered 4 years ago by iFIT - MANUFACTURER

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the S15i have preprogrammed workouts or are you required to buy an iFit membership? At the gym you can simply select the time you want to ride and select the program (hills, intervals, cardio...etc.) Thanks in advance for answering.

Asked 5 years ago by EE.

• A:Answer EE Yes, you can use all our equipment without iFIT membership. iFIT membership is offered to enhance the experience you have on the equipment, not replace it. Manual modes and preloaded automated workouts are available for you. More information is found in the user manual. If you have further questions, email us at [email protected]. Thanks - NordicTrack

  Answered 4 years ago by iFIT - MANUFACTURER

  Helpful (5)Unhelpful (2)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat wider bike saddles fix this exercise bike?

Asked 4 years ago by ktrummel.

• A:Answer Ktrummel All the bikes we provide have standard sizing. When purchasing a seat that fits your personal preference, ensure the seat is standard US size and it should fit this cycling system. If you have further questions or need more assistance in finding a seat that fits your needs, email us at [email protected]. Thanks - NordicTrack

  Answered 4 years ago by iFIT - MANUFACTURER

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this bike come with the 3 lb weights when purchased via BestBuy? On the NordicTrack website it does. Thanks!

Asked 5 years ago by Jess.

• A:Answer My said it was supposed to, but it did not come with them. The BesyBuy team has not been helpful with getting them either.

  Answered 5 years ago by Anonymous

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat clip in pedals are compatible to interchange on this bike series?

Asked 5 years ago by Linds.

• A:Answer From what I can tell, it is standard threading for the pedals so you should be able to swap in any typical bike pedals.

  Answered 5 years ago by MattVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there services to call to get bike calibrated?

Asked 1 year ago by Anonymous.

Q: QuestionDoes this bike show the speed, calories... if you not pay for its fitness program ?

Asked 4 years ago by Vava.

• A:Answer Vava Yes this cycler will show you all needed information about your exercises without iFIT when you access the manual mode settings. If you need more information, email [email protected]. Thanks - NordicTrack

  Answered 4 years ago by iFIT - MANUFACTURER

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat weight capacity for this bike

Asked 4 years ago by Mary.

• A:Answer 350 pounds

  Answered 4 years ago by LarryVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this the newest s15i model or the old one?

Asked 4 years ago by Review2019.

• A:Answer Year We appreciate your interest in our NordicTrack Commercial S15I Studio Cycle. The version that is sent out depends on what the retailer has in stock. Keep in mind that changes made from year to year within the same product are small. If software changes are made, they will be included when you update your console after assembly. We feel you will love the bike, regardless of the version number. For further assistance, please get in touch with us at [email protected]. We are happy to help. Thanks! - NordicTrack

  Answered 4 years ago by iFIT - MANUFACTURER

  Helpful (3)Unhelpful (3)ReportAnswer this question

Q: QuestionWhat is the weight capacity?

Asked 5 years ago by Sushigod101.

• A:Answer Sushigod101 This cycling system has a maximum weight capacity rating at 350 lbs. Reach out to [email protected] with any other questions. Thanks - ProForm

  Answered 4 years ago by iFIT - MANUFACTURER

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI am very tall. What is the maximum distance from the saddle to the pedals when adjusted?

Asked 5 years ago by LankyLad.

• A:Answer The seat goes up to 33”. I am 5’2 and use it in 22”. Hope this helps.

  Answered 5 years ago by RoseRoseVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this come with a heart rate monitor.

Asked 5 years ago by Cc.

• A:Answer No I did not receive a heart rate monitor with mine.

  Answered 5 years ago by SchanceVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the bike automatically adjust the resistance to the workout you’re doing or do you have to manually adjust the resistance? When I roll up to a hill I want it to just get harder, I don’t want to change resistance levels.

Asked 5 years ago by Rs.

• A:Answer Yes if you choose a workout.

  Answered 4 years ago by AcustomerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes Best Buy offer in home setup?

Asked 5 years ago by Kl4444.

• A:Answer Yes

  Answered 4 years ago by AcustomerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen will these be restocked?

Asked 5 years ago by JDinNC.

Q: QuestionMy bike came with an OPEN iFit giftcard in the wrapping, code had already been used. I was told they couldn't/wouldn't generate me a new code and was left on hold for 30 minutes...Any recommendations on what to do?

Asked 5 years ago by Anonymous.