NordicTrack - Commercial S15i Studio Cycle - Black

1. After not finding a iFit subscription voucher I was told by the customer support desk that the 1-yr iFit subscription included is an error in the website so I will not be getting the subscription. 2. The left handlebar incline control does not work. Customer service is sending a new switch, but the issue is not the switch since it works when I move it to the right side. 3. Polar heart rate strap does not automatically pair with bluetooth. 4. The wait time to speak with someone is at least 1 hour. 5. I paid for premium repair service, but was told it will take several weeks before someone will come out Poor service, faulty equipment, I wish someone would just come to pick this bike up and give me a full refund. If BestBuy cares they will do something about this!

Best Buy just began offering this type of equipment, so little information was available at time of purchase. It required much research on my part. This review details my entire experience with tips to help you avoid the problems I encountered. Note: I am new to indoor cycling so my experience may differ significantly from more knowledgeable cyclers. I hope you find this helpful. Retailer choice: I chose to purchase this item from Best Buy instead of from NordicTrack directly. NT requires a professional delivery and installation service for $250. Best Buy offered free delivery and installation as part of an Independence Day sale. Delivery and installation: It was easy to arrange a delivery time that fit my schedule. I received courtesy email reminders from Best Buy and a phone call the night before delivery. Two technicians arrived on time. The actual installation experience was interesting. The techs were very polite and friendly; however, they weren't happy about carrying the large box to my basement. It took them only an hour to unpack and assemble. I lost confidence after overhearing them debate the directions. The handles and console were loose and wobbled when I inspected the bike. At first, they tried to convince me this was by design. I pushed them to double-check the directions. Once they fixed the problem, everything functioned correctly. The Equipment: This cycle is well built. It is heavy and sturdy. Tip: Buy a pad in advance. The cycle will leave marks on your carpet. Try to assemble it exactly where you want it. While the small tires make it easy to move, the weight created permanent indentations in my floor pad below. The cycle is almost silent. I heard a soft swishing sound, but it went away after a few days. The built-in fan is a great feature. It is the only sound you might notice. The cycle is narrow but always feels secure. The video display is crisp, and clear. Colors are vivid and bright. Tip: Keep a towel nearby to wipe your hands. Sweaty hands can reduce the responsiveness of the touch screen. The audio is clear, with adequate volume control. Incline and decline changes are smooth but loud. There is also a loud click as mechanisms lock into place. Resistance changes are smooth and surprisingly silent. I am pleased with the overall quality. For more experienced riders, this model allows you to swap out the seat and pedals with your preferred equipment. iFit Subscription: The equipment includes a complimentary 1-year family membership to the iFit training service. This membership allows you to add up to 5 accounts, giving each family member personalized access to the service. The cost is currently $39 per month (or $33/month if you pay for the full year in advance). Don't be intimidated by the subscription price if you are the only user. They don't advertise well the individual plan for $15 per month. This plan is regularly on sale for $12/month. iFit Activation: The only problems I have encountered so far were in trying to activate iFit. Neither Best Buy nor the NordicTrack manual explains how to get your free 1-year membership. It took hours on the phone involving both companies, multiple departments, and eight different agents to solve this problem. Here is what to do: 1) Wait 24 hours after installation for an email from Best Buy containing an activation code for iFit. If you don't receive this email, call Best Buy and tell them you need their code master to generate an iFit code. 2) Do NOT attempt to activate your membership directly from the cycle console. The console prompts you to pay. Instead, visit the iFit.com and click on the REDEEM button at the top. If you can't find the button, create an account. Then, navigate to the billing section of your account settings. Locate the section labeled "promo/activation code." Enter your code and click redeem. 3) Turn on your cycle and log in to your account on the welcome screen. iFit Training: I have been happy with the iFit training library. They offer both indoor gym group classes and outdoor trail and city rides. I enjoy the trail rides because the scenery is beautiful and feels less like training. The trainers also offer facts about the scenery. You can create a personalized route using Google Maps. This option displays a slideshow of street photos from the Google database, not video. Your membership includes the entire iFit library, not just cycling videos. The rotating console enables you to watch yoga videos from the floor or lifting videos from the bench. You can also access the library from your computer, phone, or tablet. I experience occasional lag during videos. I'm not sure if it is a problem with my wifi or device buffering. The system also locks up when exiting a video before the training session has ended.

I am a 6ft 210 lbs male for reference. Pros: Frame is solid. It really is silent. Decent seat. Fan is powerful, i like it! The incline decline is the selling point. Cons: Very poor construction. I had to drill the holes for the metal piece that holds screen and slides into handles larger as they did not align. I have to have a zip tie under the seat rail otherwise there is a wobble. (gap between base metal and seat slide) Cheap pedals. Just throw these out. If you plan to use a sneaker/gym shoes you're in for pain. Mixed feels: Ifit - i do not mind the classes, they are limited but i really like the automatic resistance and incline changes. The main issue with IFIT is the app stability is really poor. I have had 3 classes out of 12 freeze and not save progress. (I am 5 feet from my router on 5g with 300mbs up and down, its not my internet) I also really dislike the fact that there is no off/on button, you have to unplug it. Can not be good for the life of the tablet. No Bluetooth or cast out of box, you need to go into privileged mode which i do not recommend due to even more stability issues. And does it wobble, NO!! but it does have a slight left to right give due to the incline decline feature, you get used to it as and there is no stability issues. Price to pay for a cool feature that you will actually use. I was on the fence of returning this item, but now that it is on the 3rd floor and to return i would have to take it the store, and no box, i guess i will be stuck with it. Again, 1100 bucks this thing is awesome, 1600 bucks, you are better off either getting a dumb bike like the Bowflex (Schwinn IC4) or pay the full and go Peloton.

Overall, I am happy with the bike. Didn't start off that way. During my 3rd ride, the right pedal started to wobble. I called Nordictrack and they sent me out a replacement part. It took over a month to arrive, so I wasn't happy about that. I was able to reconnect the pedal a day or 2 after it broke, and it has been secure with no issues ever since. I now have a backup part in case it happens again. The classes are great, and now they even offer live classes throughout the day.

The product itself has a few kinks and assembly requires 2 people (I did it alone, took 4 hours, no option for assembly due to COVID-19). Delivery crew was great! For "kinks," look online or Facebook pages for product reviews. Personally, I am experiencing clicking noises when pedaling. This was expected based on those reviews, and I will be contacting Nordictrack soon.

I feel better than Peloton w/the auto incline and resistance. The outdoor rides are great. Plus a free year membership.

I was contemplating on purchasing our nordictrack off their website or Best Buy and I’m so happy we went with Best Buy. I got it faster and free delivery. This bike is amazing!!!!! It has everything we wanted in a cycling bike.. I’ve been recommending it to all my friends not to mention the free year membership for iFit.. you can’t beat it! Building it was also a breeze.. forsure need 2 people for the screen installment but other than that my husband did it all.

We love this bike. I was hesitating purchase this at first because I read the customer service poor reviews. But when purchase it through Best Buy you don’t have to worry about that. We purchased the week squad insurance and we will use Best Buy in case there is any issues in the future. So far no issues at all and we love the rides. Both the outdoor and indoor rides are great. 2 of our friends purchased this after they saw ours.