Customer Ratings & Reviews

I have been wanting to get this bike and finally after I got the TOTAL TECH membership was able to purchase is $600 less with not just 30 days but 1 year membership! They got it assembled for me and ready to just create the account with iFIT. I want to say i got the most recent model it connect with wifi. Donot get worked up because it’s not the latest, products change slightly from 1 to 2 years. One thing I can say is the set up of the iFIT account was confusing for me because I have an iPhone and the bike operates with android. I connected with iFIT customer support and they got back to me the next day helped me figured it out. Now for those reviews that state is not not firm enough is because they didn’t do the assembly the correct way. That’s one reason I got it delivered and assembled.

I picked this up when it was on sale - $800 off, reviews were stellar and the bike has lived up to expectations. Would definitely recommend!!! Only issue I have is w the seat - you need cushion and those right biker shorts w the butt padding for sure.

Great bike. Love the iFIT workouts that control your bike levels.

1. After not finding a iFit subscription voucher I was told by the customer support desk that the 1-yr iFit subscription included is an error in the website so I will not be getting the subscription. 2. The left handlebar incline control does not work. Customer service is sending a new switch, but the issue is not the switch since it works when I move it to the right side. 3. Polar heart rate strap does not automatically pair with bluetooth. 4. The wait time to speak with someone is at least 1 hour. 5. I paid for premium repair service, but was told it will take several weeks before someone will come out Poor service, faulty equipment, I wish someone would just come to pick this bike up and give me a full refund. If BestBuy cares they will do something about this!

The bike works great, I'm just a little concerned about reliability, going by other reviews

Nordictrack S15i exercise bike not really impressive at all. During my second workout, left crank arm broke off with the screw coming out. Definitely fixable, but an issue like this 2 rides in is unacceptable. Wouldn't be so much of an issue if there had been a lot of cycling hours. Plastic parts gives this bike a cheap feel, and the resistance-incline/decline buttons are poorly places (on the handlebar). 100 PERCENT returning this bike!!!

Best Buy just began offering this type of equipment, so little information was available at time of purchase. It required much research on my part. This review details my entire experience with tips to help you avoid the problems I encountered. Note: I am new to indoor cycling so my experience may differ significantly from more knowledgeable cyclers. I hope you find this helpful. Retailer choice: I chose to purchase this item from Best Buy instead of from NordicTrack directly. NT requires a professional delivery and installation service for $250. Best Buy offered free delivery and installation as part of an Independence Day sale. Delivery and installation: It was easy to arrange a delivery time that fit my schedule. I received courtesy email reminders from Best Buy and a phone call the night before delivery. Two technicians arrived on time. The actual installation experience was interesting. The techs were very polite and friendly; however, they weren't happy about carrying the large box to my basement. It took them only an hour to unpack and assemble. I lost confidence after overhearing them debate the directions. The handles and console were loose and wobbled when I inspected the bike. At first, they tried to convince me this was by design. I pushed them to double-check the directions. Once they fixed the problem, everything functioned correctly. The Equipment: This cycle is well built. It is heavy and sturdy. Tip: Buy a pad in advance. The cycle will leave marks on your carpet. Try to assemble it exactly where you want it. While the small tires make it easy to move, the weight created permanent indentations in my floor pad below. The cycle is almost silent. I heard a soft swishing sound, but it went away after a few days. The built-in fan is a great feature. It is the only sound you might notice. The cycle is narrow but always feels secure. The video display is crisp, and clear. Colors are vivid and bright. Tip: Keep a towel nearby to wipe your hands. Sweaty hands can reduce the responsiveness of the touch screen. The audio is clear, with adequate volume control. Incline and decline changes are smooth but loud. There is also a loud click as mechanisms lock into place. Resistance changes are smooth and surprisingly silent. I am pleased with the overall quality. For more experienced riders, this model allows you to swap out the seat and pedals with your preferred equipment. iFit Subscription: The equipment includes a complimentary 1-year family membership to the iFit training service. This membership allows you to add up to 5 accounts, giving each family member personalized access to the service. The cost is currently $39 per month (or $33/month if you pay for the full year in advance). Don't be intimidated by the subscription price if you are the only user. They don't advertise well the individual plan for $15 per month. This plan is regularly on sale for $12/month. iFit Activation: The only problems I have encountered so far were in trying to activate iFit. Neither Best Buy nor the NordicTrack manual explains how to get your free 1-year membership. It took hours on the phone involving both companies, multiple departments, and eight different agents to solve this problem. Here is what to do: 1) Wait 24 hours after installation for an email from Best Buy containing an activation code for iFit. If you don't receive this email, call Best Buy and tell them you need their code master to generate an iFit code. 2) Do NOT attempt to activate your membership directly from the cycle console. The console prompts you to pay. Instead, visit the iFit.com and click on the REDEEM button at the top. If you can't find the button, create an account. Then, navigate to the billing section of your account settings. Locate the section labeled "promo/activation code." Enter your code and click redeem. 3) Turn on your cycle and log in to your account on the welcome screen. iFit Training: I have been happy with the iFit training library. They offer both indoor gym group classes and outdoor trail and city rides. I enjoy the trail rides because the scenery is beautiful and feels less like training. The trainers also offer facts about the scenery. You can create a personalized route using Google Maps. This option displays a slideshow of street photos from the Google database, not video. Your membership includes the entire iFit library, not just cycling videos. The rotating console enables you to watch yoga videos from the floor or lifting videos from the bench. You can also access the library from your computer, phone, or tablet. I experience occasional lag during videos. I'm not sure if it is a problem with my wifi or device buffering. The system also locks up when exiting a video before the training session has ended.

We love this bike. It has been a great motivator during the quarantine. Pros: comes with preloaded classes and rides that do not require a subscription, auto changes resistance and elevation during classes, classes are motivational and upbeat, comes with a 1 year ifit subscription (normally $15/mon for single use), built in fan, can adjust voice and music volume separately. Cons: water bottle holder doesn't always hold my nalgene bottle during rides, map rides are not videos but google map street view photos, calendar and class history do not pull up without a subscription, seat could be a little more comfortable. Would definitely recommend for anyone looking for a studio bike. Larger screen with the S22i would be nice, but the screen size on the S15si is definitely good enough. One suggestion is to ensure all the bolts are tightened before you complete your first class. Things may loosen up slightly after your first use. It also may shake if not fully tightened.

We have had the bike for a few days and love it. We went to Peloton first and compared features and chose this one based on price, auto incline/resistance and warranty. Very happy with it so far. It’s solidly built, easy to assemble and the 15 inch monitor is great.

I am a 6ft 210 lbs male for reference. Pros: Frame is solid. It really is silent. Decent seat. Fan is powerful, i like it! The incline decline is the selling point. Cons: Very poor construction. I had to drill the holes for the metal piece that holds screen and slides into handles larger as they did not align. I have to have a zip tie under the seat rail otherwise there is a wobble. (gap between base metal and seat slide) Cheap pedals. Just throw these out. If you plan to use a sneaker/gym shoes you're in for pain. Mixed feels: Ifit - i do not mind the classes, they are limited but i really like the automatic resistance and incline changes. The main issue with IFIT is the app stability is really poor. I have had 3 classes out of 12 freeze and not save progress. (I am 5 feet from my router on 5g with 300mbs up and down, its not my internet) I also really dislike the fact that there is no off/on button, you have to unplug it. Can not be good for the life of the tablet. No Bluetooth or cast out of box, you need to go into privileged mode which i do not recommend due to even more stability issues. And does it wobble, NO!! but it does have a slight left to right give due to the incline decline feature, you get used to it as and there is no stability issues. Price to pay for a cool feature that you will actually use. I was on the fence of returning this item, but now that it is on the 3rd floor and to return i would have to take it the store, and no box, i guess i will be stuck with it. Again, 1100 bucks this thing is awesome, 1600 bucks, you are better off either getting a dumb bike like the Bowflex (Schwinn IC4) or pay the full and go Peloton.

We have had our NordicTrack S15i for one month today. I ordered it on Friday and it was delivered on Monday. Assembly was easy. I did have my son help balance the monitor while I screwed it onto its base. So far we have three people using it and love it! No issues at all. We received the free one year family membership for iFit which covers up to five people. It is a great fitness app. I did a large amount of research before making my decision and could not find anything comparable. The NordicTrack studio cycles are completely interactive. If you are going up a hill the bike front goes up on hydraulics. It also automatically increases and decreases resistance where appropriate. You do have the ability to override the automatic resistance changes but they do keep you honest with your workouts. I would definitely buy again!

Having a great time on this bike. Needed to get back into shape and this bike is doing the trick. The workouts will push you but in a way that feels good at the end of each on. Great purchase and the build quality is great. I was looking at the S22i, but they were sold out and I couldn't justify the additional cost when this model does the same great job. Assembly and instructions were easy to follow and had it put together in no time.

Great product we love the iFit features But you need to have a strong Wi-Fi connection and there’s no Bluetooth. We had to put a different seat on because the one it comes with is horrible for girls. We use this everyday and enjoy the different classes and self adjusting features. I would recommend this product

This bike is incredible and has already made a difference in the few weeks that I have owned it with just 10 out of 12 Hawaii series workouts completed! I had this item shipped and while the delivery took a little bit of time to go out it came well packaged and by a reasonable date. I assembled it myself and while it did not take very long to assemble it is quite heavy. If you are planning to have your unit upstairs it might be worth it to have the delivery team help you. Also worth noting is that all the pieces are packed so well in the styrofoam that if you are not careful you could accidentally throw an important piece away. I did not, however, I could have if I was on a call and not paying close attention. The screen, while smaller than the S22i, is still large enough for most people to enjoy and it saved over $500 just by stepping down from the S22i. I also liked that it came with a 1 year iFit membership which saves around $40 per month or around $480 per year. The selling point for me was also the incline decline feature which none of the other bikes really have and quite honestly this feature makes you feel like you are going up or down hill by automatically adjusting the incline decline as well as the resistance. My only real complaint is not being able to sync my Apple Watch/Fitness directly to iFit. You can still enter in the information manually or just turn on your watch manually but it would still be nice if both systems automatically communicated with none another in case you forget to wear your watch or just want to see all of your activities in general. A minor complaint for a product that is truly incredible and a great value!

We bought this for my wife and she is enjoying this bike. The ride is smooth and the program choices are extensive! You can even make your own route if you choose to. It's a very quiet bike except for a clicking noise that it makes, but it's not loud. The pivoting screen is great when you're doing multiple exercises during a session. Adjusting the seat height is easy though you have to hand tighten it so you need to make sure it's really in place.

Great spin bike. Ours came with 1 year of iFit Family for free which saves us another 400 bucks. Solid build quality. Love the incline/decline feature and on location scenic rides. The fan built into the console is quite powerful and is a very nice addition on a spin bike. Overal a 5 out 5 stars.

Love this bike! I had some issues with the screen about a year after purchase which was luckily covered under my warranty, but it was fixed and I haven't had any issues since! I love using the iFit program with it, but would recommend an extended warranty.

Extremely happy with this purchase! The iFit app is great and I love the ability to incline which no other bikes offer. I was debating between a Peloton, Echelon or NordicTrack and the value for the money far exceeds the other bikes. Only complaint is the seat squeaks a little bit bit nothing that wouldn’t make me recommend this bike to others!

I love this bike. The pedaling is so smooth with no lag even when standing. Compared to in studio bikes this is superior in my opinion due to the smoothness, transition in resistance and incline. My only complaint is the seat. First, the seat that comes with it is so painful, but at some point you can work through it. Second, the way it attaches to the post if bad design. You can't switch it out to most seats due to the way the seat attaches. Also, the seat moves up and down no matter how you tighten. So I took others advice and put a ball between the seat and the frame which keeps it from moving. Also - my bike came with no shut-off switch. So I have to unplug every time. Seems like adding this is very inconsistent between the same models. All considered still very happy with this bike and the classes offered through iFit.

Wanted to use a bike to help my knees when I could not ride outdoors. This bike lets me ride outdoors by following a trainer. I like to ride the trails and let them change the resistance and the incline/decline. The seat was a little hard but I was able to change it.