“What product support do you provide when the rower starts making horrible squeaking a squealing noises. Would LOVE to hear the response.”
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Good luck getting NT to fix it. If you want to DIY you’ll need a 22mm crank puller and a 9/16 washer. Pull off the wheel, carefully move the tension arm, remove the Allen bolts holding the magnet arm in, put the washer on the axle of the magnet arm and then test to see if it now has enough clearance to not rub the wheel.
Sorry, there was a problem. Please try again later.FrustratedOWNER We are here to help our members after purchase. We provide a parts & labor warranty to help with such an unusual occurrence. Your owner's manual will have the specifics of the warranty outlined for you. If you cannot locate your manual, please go to https://www.iconservice.com/ and enter your model number. For example, if you have the NordicTrack RW500, your model number is NTRW99147. In addition, you can reach the warranty department directly at 800-677-3838 or [email protected]. Our Customer Experience Team is also here to help you get your machine in perfect working order. For more assistance, please email us at [email protected] with Case ID #1-R102502 in the email's subject line. Thanks! - NordicTrack
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