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Questions & Answers

Page Showing 1-20 of 29 questions
  • QuestionWhat is the cloud backup capacity provided with this software?

    • Answer It offers 2GB of secure PC cloud backup.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does the Norton AntiVirus Plus software protect against?

    • Answer It safeguards your PC or Mac from viruses, ransomware, malware, and other online threats while you engage in activities like banking, shopping, and online posting.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes Norton AntiVirus Plus provide real-time threat protection?

    • Answer Yes, it offers advanced security with real-time threat protection against existing and emerging malware threats, including ransomware and viruses, without slowing down your device.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this Norton Antivirus Plus subscription renew automatically?

    • Answer Yes, it auto-renews annually to prevent service interruptions.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the smart firewall work?

    • Answer The smart firewall monitors all network activity to and from your computer, blocking cybercriminals and unauthorized traffic.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes Norton AntiVirus Plus include a password manager?

    • Answer Yes, it includes a password manager to help you manage your credentials securely.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long is the pre-paid subscription for Norton AntiVirus Plus?

    • Answer It comes with a 1-year pre-paid subscription.
    This question and answer was generated by AI based on customer and product data.
  • QuestionI bought Norton Anti-Virus Plus from you and I want to download it to my Laptop.

    Asked by Kim.

    • Answer I also purchased Norton online and it would not download. The Geek Squad and local store also were unsuccessful also. I also have not been able to get a refund for the software that I never downloaded after many attempts. At lease they could do a refund.

      Answered by GHWI

  • QuestionI have a HP desktop which has no place for a disc. So how do I order a virus protection package (like Norton)...what is physical vs. digital? thanks for your help. My old plan from another company has expired and I do not want to renew with them.

    Asked by Jody.

    • Answer Thank you for your interest in Norton. Norton products do not include disc for download, all our software is available for download via the cloud, you just need internet connection. Digital vs. Physical is the same. Digital delivery you will receive the product key code and instructions via email you provide. Physical you will receive a Norton box, within it is a card that provides the product key code and instructions to download. Let us know if you have any other questions.

      Answered by NortonLIfeLock Product Expert

  • QuestionI cannot get a key code and cannot get to the digital library to download

    Asked by mango.

    • Answer I cannot either I thought it was going to be a c d not digital. Waste.

      Answered by chillin

  • QuestionNo VPN?

    Asked by best.

    • Answer Thank you for your question, Fersho! Norton AntiVirus Plus is designed as our core security solution, and while it includes strong features like antivirus protection, scam detection, a smart firewall, and PC cloud backup, it does not include a VPN. If a VPN is important for your needs, options like Norton 360 Standard, Deluxe, or Premium may be a better fit, as those plans do include a Secure VPN along with additional privacy and identity‑protection tools. We appreciate you taking the time to share your feedback. If you ever have questions about choosing the right level of protection, we're always here to help! Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

      Answered by Norton & LifeLock Product Expert

  • Questioncan i cancel the subscription anytime

    Asked by Anonymous.

    • Answer Thanks for taking the time to provide us with your rating and feedback. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.

      Answered by Norton & LifeLock Product Expert

  • QuestionHow do you cancel

    Asked by Anonymous.

    • Answer How to stop your subscription from automatically renewing and your renewal charges? Before the day you are due to be charged, all you need to do is to: Contact us @: https://support.norton.com/sp/en/us/home/current/help-center OR Sign in to your account and then: Click on "My Account". Select "My Subscriptions" from the dropdown. Click "Cancel Subscription Renewal" or "Manage Renewal" located below the subscription you want to cancel the renewal. Next to "Plan Renewal", click "Unsubscribe". Select a reason according to your scenario and click Next. You are provided various options and offers to continue with your subscription. If you still want to go ahead and cancel, click No thanks, cancel my subscription, and then click Next. The confirmation message is displayed. Please allow up to 24 hours for this change to appear in your account. Hope this helps - DWN

      Answered by Norton & LifeLock Product Expert

  • QuestionThis only protects one device? We have 2 phones and 2 computers. What can cover all 4?

    Asked by Marge.

    • Answer You're absolutely right—Norton AntiVirus Plus only covers 1 device. For households with multiple devices like yours. Norton has options for 4 Devices (2 phones + 2 computers) Here are better options that will cover all your devices: 1. Norton 360 Deluxe Covers: Up to 5 devices Includes: Antivirus, scam protection, VPN, dark web monitoring, cloud backup, password manager, and parental controls Works on: Windows, macOS, Android, iOS Price: Often available for $49.99/year at retailers like Best Buy 2. Norton 360 with LifeLock Select Covers: Up to 10 devices Includes: All Deluxe features plus identity theft protection, credit monitoring, and stolen wallet protection Price: Around $99.99/year for the first year [us.norton.com] 🔄 Upgrade Tip If you already have a Norton account, you can upgrade your plan and extend protection to other devices by: Signing in to your Norton account Checking available licenses under My Subscriptions Downloading the app to additional devices using email or QR code [support.norton.com] Please let us know if we can provide additional assistance.

      Answered by Norton & LifeLock Product Expert

  • QuestionWhen I get to the purchase screen, it seems to indicate that a there is a recurring charge of 49.99 monthly. Is that correct?

    Asked by jride.

    • Answer Hi jride, the $49.99 renewal price you are seeing is annually (of course after you 1-Year pre-paid subscription). We will remind you in advance before charging your stored payment method. For the most up to date renewal price can be found at norton.com/pricing, but again, we will send you a communication in advance of your renewal price before charging.

      Answered by Norton & LifeLock Product Expert

  • QuestionHow easy is it to download onto laptop

    Asked by JanayW.

    • Answer Easy

      Answered by HHuser

  • QuestionDoes this protect for playing online games?

    Asked by Priya.

    • Answer yes

      Answered by ChrisevertM

  • QuestionWhat will the auto renewal price for Norton basic one device system be for 2024

    Asked by Jsas.

    • Answer I think it’ll be $69.

      Answered by ariverarh

  • QuestionIs it the same price for the auto renewal or is it a different price?

    Asked by Driver.

    • Answer Customers receive the renewal price via email when subscription nears renewal date, but weeks before they are charged. Customers can opt out of auto renewal at any time by logging in to the Norton.com portal.

      Answered by NortonLIfeLock Product Expert

  • QuestionHow can i cancel this subscription

    Asked by junior.

    • Answer Just call them and give them a reason .

      Answered by ariverarh