A:Answer Hello Bruce,
Thanks for your question on return privileges and trial period. Because the Nuheara IQbuds 2 MAX are consumer electronics devices considered Personal Sound Amplifications Products (PSAP), the return privilege is up to return policy of the retailer or ecommerce store where the product is purchased.
That said, Best Buy has different return priveledges based on their policy for the extended holiday return for purchases made October 18, 2021-January 2, 2022 allowing returns on most items up to January 16, 2022. This will allow you to fully try the product for a period of time to allow you to determine benefit in your daily life or return the product.
Moreover, Best Buy has a tiered standard extended return privilege for some customers based on their loyalty programs.
Best Buy policies can be found here https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.
This policy applies to purchases from Best Buy, Best Buy Outlet, Pacific Sales, Pacific Sales Outlet, Magnolia Design Center, Best Buy Education and Best Buy Business.
Member status.
Thanks again for your question.
