Questions & Answers

Q: QuestionWhat is the purpose of the port covers on this case?

• A:Answer The port covers on the case help to block dirt and dust from getting into the ports.

Q: QuestionIs this case shock absorbent?

• A:Answer Yes, the case is designed to be shock absorbent.

Q: QuestionDoes this OtterBox case have a built-in screen protector?

• A:Answer Yes, the Defender Series case includes a built-in screen protector.

Q: QuestionCan the stand on this case be used in multiple positions?

• A:Answer Yes, the case features a 4-position stand that can be adjusted for typing, watching media, and using your iPad in portrait or landscape orientation.

Q: QuestionIs this OtterBox case compatible with the Apple Pencil?

• A:Answer Yes, this case is designed for use with the Apple Pencil and even has storage for it.

Q: QuestionWhat is the drop protection rating of this case?

• A:Answer The OtterBox Defender Series offers DROP+ protection, which means it can withstand twice as many drops as the military standard (MIL-STD-810G 516.6).

Q: QuestionCan I use the touch screen while iPad is in the box?

Asked 2 weeks ago by Tim.

• A:Answer Yes — you can use the touchscreen while your iPad is inside the OtterBox Defender Series case, because the case includes a built‑in screen protector designed to allow full touch functionality. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!

  Answered 2 weeks ago by OtterBox Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this case allow for the pencil to be charged while in the case?

Asked 4 months ago by DuraMike.

• A:Answer Yes. But the pencil easily falls off.

  Answered 3 months ago by SamaraJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this compatible with the newest ipad pro M5?

Asked 6 months ago by Velk.

• A:Answer Hello! This case is compatible with the Apple iPad Pro 11-inch (M5)

  Answered 5 months ago by OtterBox Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes it works with an ipad pro 2022 (6th gen) 11 inch model and the apple pencil 2nd gen?

Asked 1 year ago by lucabuysss.

• A:Answer Hello! This iPad is designed specifically for Apple iPad Pro 11-inch (M4) and will not be compatible with previous generations.

  Answered 1 year ago by OtterBox Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the otterbox allow for a keyboard on the iPad?

Asked 1 year ago by MomT.

• A:Answer It does not allow a keyboard unless you use after market wireless

  Answered 11 months ago by GreatItemVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy does the otterbox case only snap closed on 1 side and 1 end and cannot get it snap close on the opposite side and end . It is the correct item for the iPad Pro 11 M4

Asked 1 year ago by Lou.

• A:Answer Same issue here. Turns out ours was for the 1st through 4th generation. Not the M4

  Answered 1 year ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow soon will the otterbox defender ipad pro 11'' m4 case be available?

Asked 2 years ago by Bishop.

• A:Answer Hello, Bishop! We cannot wait for this amazing product to be available either! Please feel free to sign up to receive an email notification just as soon as this product is available for purchase!

  Answered 2 years ago by OtterBox Customer Support

  
  Helpful (0)Unhelpful (1)ReportAnswer this question