Questions & Answers

Q: QuestionDoes this phone case provide drop protection?

• A:Answer Yes, this phone case provides drop protection that is 4x as many drops as military standard.

Q: QuestionIs the phone case compatible with wireless charging?

• A:Answer Yes, this phone case is compatible with Qi wireless charging.

Q: QuestionDoes this phone case have antimicrobial properties?

• A:Answer Yes, this phone case has antimicrobial technology that helps protect the case exterior against many common bacteria.

Q: QuestionIs this phone case shock resistant?

• A:Answer Yes, this phone case is shock resistant.

Q: QuestionDoes the phone case have an integrated stand?

• A:Answer Yes, the phone case has an integrated stand.

Q: QuestionDoes this phone case come with a belt clip?

• A:Answer Yes, this phone case includes a holster that works as a belt clip.

Q: QuestionDoes this case come with the plastic screen that goes over the phone, kind of like the two part one with the hard case inside and the rubber outside? Thank you in advance

Asked 5 years ago by Madison.

• A:Answer It doesn’t have a screen protector built in, they have gone to ones that stick directly to the screen. More strength in that design. The case does have the inner hard plastic skeleton that snaps around the phone, two pieces and the softer rubber outer piece that covers it. Good case to protect your phone , especially if you are in places that it gets dropped and bumped.

  Answered 5 years ago by Jon68Verified Purchase

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Q: QuestionWhat is the warranty coverage from Best Buy?

Asked 3 years ago by Redhookbklyn.

• A:Answer Hey there! All Otter products, whether purchased directly from our website or from Best Buy, include our limited lifetime product warranty. If something should go wrong with your case, just give us a ring at 1-855-688-7269 and our friendly Otters would be happy to help with a replacement.

  Answered 3 years ago by OtterBox Customer Support

  
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Q: QuestionIs this case compatible with the new Mag charger for iPhone?

Asked 5 years ago by Abe.

• A:Answer it wont stick to it, but it will work. the mag safe cases has a magnet in it tho that helps the phone stick to the charger. Hope this helps.

  Answered 5 years ago by daveVerified Purchase

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Q: QuestionDoes the Otterbox Defrnder for OPhone 12 Pro work with wireless charging pads? My new I Phone 12 will not charge with the pad. Is the case too thick?

Asked 5 years ago by Ron.

• A:Answer Yes the phone case is to thick you need a high amp wireless charger for it to work with the defender series. Not the usual 10amp chargers but something more along 40 amps to penetrate through the thick rugged case

  Answered 5 years ago by Jjones0209

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Q: QuestionIs this case making my voice cut out when speaker function is on during FaceTime or audio call?

Asked 5 years ago by JrBirdman.

• A:Answer No. The microphone is not covered.

  Answered 5 years ago by RankingProfVerified Purchase

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Q: QuestionDoes this come with a holster clip? If so, can it be removed?

Asked 5 years ago by lortr66.

• A:Answer Yes it comes with a holster clip and yes phone can be detached from the clip

  Answered 5 years ago by Jjones0209

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Q: Questiondoes this work with qi chargers? does it work with magsafe?

Asked 5 years ago by Blaster.

• A:Answer I do not believe it works with the magsafe charger. The case is too thick.

  Answered 5 years ago by Janet

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Q: QuestionDoes the otter box waurentee cover I phone 10 case?

Asked 4 months ago by Marty.

• A:Answer Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by chat, and we are happy to help with this!

  Answered 4 months ago by OtterBox Customer Support

  
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Q: QuestionWould this case fit an iPhone 12 not a pro not anything else just a regular iPhone 12

Asked 4 months ago by iPhone12regularsize.

• A:Answer Hello! This case is designed to be compatible with both the iPhone 12 and iPhone 12 Pro!

  Answered 4 months ago by OtterBox Customer Support

  
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Q: QuestionShould the Otterbox Defender pro have my Iphone14 screen glass facing towards me or away when using the belt clip?

Asked 2 years ago by Jammer.

• A:Answer Your choice. Do you want to protect camera lenses or phone screen. Since I have a screen protector, screen is out.

  Answered 1 year ago by BofusVerified Purchase

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Q: QuestionIs there a screen cover integrated into the case?

Asked 3 years ago by James.

• A:Answer No.

  Answered 1 year ago by BofusVerified Purchase

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Q: QuestionIs this case waterproof

Asked 4 years ago by Dragonlady58.

• A:Answer No.

  Answered 1 year ago by Bofus

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Q: QuestionDoes this work with non otterbox screen protector.

Asked 4 years ago by Lenapa.

• A:Answer Yes

  Answered 1 year ago by BofusVerified Purchase

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