Questions & Answers

Q: QuestionHow is the camera powered?

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer This camera is battery-powered, offering flexible placement options without the need for an outlet.

Q: QuestionHow much is the Ring Home Premium subscription?

Asked 9 months ago by Retneprac.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi Retneprac. Thank you for reaching out to us with your question. We have listed the pricing for the optional Ring Home Plans here: The Ring Home Basic Plan includes video recording for one Ring doorbell or home camera, person and package alerts, video preview alerts, and 10% off select Ring purchases. The cost of the Ring Home Basic Plan is $4.99/month or $49.99/year. The Ring Home Standard Plan covers all home devices at one location, includes everything in the Ring Home Basic Plan, doorbell calls, extended live view, alarm cellular backup, and more. The cost of the Ring Home Standard Plan is $9.99/month or $99.99/year. The Ring Home Premium Plan covers all home devices at one location, includes everything in the Ring Home Standard Plan, smart video search, 24/7 recording, SOS emergency response, and more. The cost of the Ring Home Premium Plan is $19.99/month or $199.99/year. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 9 months ago by Ring

  
  Helpful (8)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do you charge camera?

Asked 6 months ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Pull the battery out and charge the battery.

  Answered 6 months ago by Excited

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long is the ac adaptor to connect to wall outlet wall outlet or will I need a extension cord

Asked 11 months ago by Fatj23.

• A:Answer Hello fatj. Thank you for taking the time to ask this question. The Ring Outdoor Cam Plus Plug-In has a 8.2 foot USB-C indoor power cable and a 11.5 foot outdoor power cable. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 11 months ago by Ring

  
  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long is the plug in cord

Asked 9 months ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Plug-In, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Hello. Thank you for taking the time to ask this question. The Ring Indoor/Outdoor Power Adapter (USB-C) has a USB-C cable length of 8.2 feet and the outdoor AC power cable is 11.5 feet in length. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 9 months ago by Ring

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionHow far does the motion sensitivity reach?

Asked 10 months ago by Apastos.

This question was asked about the related product: Ring - Outdoor Cam Plus, Plug-In, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - Black

• A:Answer Hi Apastos. Thank you for reaching out to us with your question. Ring devices can detect motion up to 30 feet with the Motion Sensitivity slider at the maximum level. If you turn Motion Sensitivity down, this range will be lower, decreasing false motion. If your device is missing motion, increase the Motion Sensitivity using the slider. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 10 months ago by Ring

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with a standard $99.99 plan just without the 24/7 recording? Meaning will it record when it senses motion and work that way with the $99.99 plan? Thanks!

Asked 1 year ago by PJPJ.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi PJPJ. Thank you for taking the time to ask this question. Yes, with the Ring Home Standard Plan, you can save, share and replay recorded videos of every doorbell ring, motion event, and live view event for up to 180 days. The Ring Home Standard Plan covers all home devices at one location, includes everything in the Ring Home Basic Plan, doorbell calls, extended live view, alarm cellular backup, and more. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 year ago by Ring

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I purchase a ring solar panel for this particular camera for it to charge the battery?

Asked 7 months ago by charge.

• A:Answer Hi charge. We appreciate the time you have taken to ask this question. Yes, the Ring Outdoor Cam Plus can connect to a Ring Solar Panel (USB-C). The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan you use the solar charging panel on this? if so is it USBC ?

Asked 8 months ago by lou.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi lou. Thank you for your questions today! Yes, the Ring Outdoor Cam Plus is designed to work with our Ring Solar Panels. The port on the Ring Outdoor Cam Plus is a USB-C. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. It is recommended to place the Ring Solar Panel so that it gets at least 4 hours of light in a day. If any additional information is needed regarding your Ring Outdoor Cam Plus please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.

  Answered 8 months ago by Ring

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionThe camera is powered by battery. What battery? Is the battery removable and rechargeable? If so how is a second battery purchased?

Asked 10 months ago by birdman.

• A:Answer Hi birdman. Thank you for reaching out to us with your questions. Yes, the Ring Outdoor Cam Plus comes with one removable Ring Rechargeable Battery Pack. Additional batteries can be purchased from retailers such as Best Buy, or directly from our Ring website. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 10 months ago by Ring

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the coverage radius of one outside camera?

Asked 11 months ago by JAFO.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi JAFO. Thank you for taking the time to ask this question. The Ring Outdoor Cam Plus has a 160° diagonal, 140° horizontal, and 80° vertical field of view. Motion detection range on Ring devices is up to around 30 feet with the motion sensitivity slider at the maximum level. However, larger objects in the distance, such as vehicles, might still cause a motion alert. If you turn motion sensitivity down, this range will be lower. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 11 months ago by Ring

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionwill this camera work with the ring hard wire kit

Asked 2 days ago by Anonymous.

• A:Answer Hi. Thank you for reaching out to us with your question. Yes, you can convert the Ring Outdoor Cam Plus Plug- In to hardwired with the Ring Hardwired Kit. The Ring Hardwired Kit requires an existing junction box and may be mounted on a wall or ceiling. It is compatible with Ring USB-C input cameras only. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 day ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this battery doorbell be changed to wired

Asked 6 days ago by Sammy.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer Hi Sammy. Thank you for reaching out to us with your question. Yes, you can convert the battery-operated Ring Outdoor Cam Plus to hardwired with the Ring Hardwired Kit. The Ring Hardwired Kit requires an existing junction box and may be mounted on a wall or ceiling. It is compatible with Ring USB-C input cameras only. You can also convert the battery-operated device to be a plug-in using the Ring Indoor/Outdoor Power Adapter (USB-C). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 6 days ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the video be shared with another party so they can see what is going on

Asked 1 week ago by Anonymous.

• A:Answer Hello. Thank you for taking the time to ask this question. Yes, you can share videos from within the Ring app. 1. Open the Ring app to the main dashboard. 2. Tap the History tile in the shortcut bar. 3. Scroll to the video you want to download, then tap more (•••). 4. Tap Share and select how you would like to share this video. You also have the option to share one or more Ring devices with as many shared users as you like. Access to particular cameras can be granted or taken away by the owner. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 1 week ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan it be hard wired to power

Asked 1 week ago by Anonymous.

This question was asked about the related product: Ring - Outdoor Cam Plus, Battery, Wide-Angle 2K Video, Low-Light Sight for full-color night vision, Mount-anywhere versatility - White

• A:Answer The camera can be hard wired, 120V AC adaptor has to be rated at least 2A to 3A for newer models, the output is a USBC cable, it can be plugged in the back of the camera (a small rubber cap needs to be lifted)

  Answered 1 week ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes the ring camera get paid for by fetch

Asked 1 week ago by MatthewDamianDavis.

• A:Answer Hi MatthewDamianDavis. Thank you for taking the time to ask this question. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today! Thank you, Amilia from Ring.

  Answered 1 week ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan i safely turn this camera off/on and it still be ready to go when i turn it back on? or will i have to re-configure it each time i turn it back on? I plan on only turning it on when i leave the house.

Asked 2 weeks ago by ferf.

• A:Answer Yes, I have taken the camera down and charged the battery and reinstalled it without any problems. I do, however feel that there should be a better and more convenient way to take the camera out, recharge the battery and reinstall it.

  Answered 1 week ago by MisucguyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionSo, i plan on using the camera in my home when i'm not home. My question is, can i keep it powered off till i'm ready to use it, if i turn it on, will it be all set to go right away? or do i need to configure it every time i power it on?

Asked 2 weeks ago by Ferf.

• A:Answer All my cameras are battery operated and I use them all outside. All you have to do is make sure the camera battery is fully charged. I can sit inside my home and check all my cameras to see what’s going on outside from my iPad. I love every one of them and I have several. Hope this helps.

  Answered 2 weeks ago by KarenJaneVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionI'm assuming to view the camera feed i need to install the app on my phone? Are these pretty easy to setup? Can i buy 2 of these, and still access both feeds from my phone? for both cameras?

Asked 3 weeks ago by Steve.

• A:Answer Hi Steve. Thank you for your question today! Yes, you will need to download the Ring app on your smartphone to view the camera feed. The Ring app provides a guided setup process, making installation straightforward for most users. As for buying two cameras, both camera feeds are accessible from a single Ring account via the Ring app on your phone. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 3 weeks ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this question