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Questions & Answers

Page Showing 21-40 of 45 questions
  • QuestionThe camera is powered by battery. What battery? Is the battery removable and rechargeable? If so how is a second battery purchased?

    Asked by birdman.

    • Answer Hi birdman. Thank you for reaching out to us with your questions. Yes, the Ring Outdoor Cam Plus comes with one removable Ring Rechargeable Battery Pack. Additional batteries can be purchased from retailers such as Best Buy, or directly from our Ring website. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan this camera be installed in the ceiling like upside down?

    Asked by foryou.

    • Answer Yes, ours is on a soffit under the roof overhand.

      Answered by AndyT

  • QuestionIs this compatible with the ring solar panel?

    Asked by Lillie.

    • Answer Hi Lillie. We appreciate the time you have taken to ask this question. Yes, the Ring Outdoor Cam Plus can connect to a Ring Solar Panel. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWhat year was this version released?

    Asked by safetyfirst.

    • Answer Hi safetyfirst. Thank you for taking the time to ask this question. The Ring Outdoor Cam Plus is our new 2025 release security camera. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow long is power cord. Is there an extension. Available For power cord.

    Asked by Flip.

    • Answer It is pretty long, maybe 8 to 10 feet. It is just a regular plug going into outlet so any extension cord will work.

      Answered by JD258

  • QuestionHow long is the power cord Is there a extension available

    Asked by Flip.

    • Answer About 6 feet

      Answered by user801204

  • QuestionHow far away can the camera be from the wi-fi source? Would 200-350 feet away be too far?

    Asked by Nett.

    • Answer No

      Answered by SandrusP

  • QuestionI am using my Ring Outdoor CAM Plus powered with the battery it came with. Do I need to remove the battery if I switch the power setting to wired?

    Asked by Anonymous.

    • Answer Hello. Thank you for taking the time to ask this question. Yes, the Ring Outdoor Cam Plus has the Dual Power Mode feature. Automated Dual Power Mode is turned on by default when a device is wired and has a battery inserted as a power backup. If your device loses hardwired power, or the hardwired power connection is weak or unstable, your Ring device will start reducing energy consumption by automatically switching from Wired Mode to low-power Battery Mode. If there is no battery inserted into your plug-in device and it is experiencing weak or unstable power, it will automatically switch to Low Power Mode and default to using the battery settings as if it were inserted. This ensures that you will continue to have access to all your device’s features. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionIs this a 360 rotating cam? Or just a set angle?

    Asked by Lucky.

    • Answer Angle set

      Answered by ElidaA

  • QuestionCan this camera be installed indoors?

    Asked by Ronnie.

    • Answer Yes, it’s an indoor / outdoor camera

      Answered by Anonymous

  • QuestionHow far can camera be mounted from WIFI

    Asked by Rg.

    • Answer Hi Rg. Thank you for taking the time to ask this question. Ideally, your router should be within 20 feet of your Ring device. Wifi signals get weaker the farther you are from the router, and these objects can make signals even weaker: Walls made of brick, stucco, or metal. Big objects like fridges or ovens. Electronics. Mirrors. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow long is the power cable?

    Asked by Anonymous.

    • Answer Hi. Thank you for reaching out to us with your question. The Ring Indoor/Outdoor Power Adapter (USB-C) has a USB-C cable length of 8.2 feet and an outdoor AC power cable length of 11.5 feet. If any additional information is needed regarding your Ring Outdoor Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionIf I purchase this at BestBuy, will it come with 1 free month of the subscription service?

    Asked by Japperwocky.

    • Answer yes it does

      Answered by Anonymous

  • QuestionIs there a pan/tilt adapter that will work with this camera? Which?

    Asked by PanTilt.

    • Answer Hi PanTilt. Thank you for taking the time to reach out to us with your question. No, the Ring Pan-Tilt Mount is only compatible with the Ring Outdoor Cam (Stick Up Cam Plug-In 3rd Gen). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionHow long is the cable for AC plug in?

    Asked by Terry.

    • Answer Long. I believe 12.5 feet. Plenty of cord

      Answered by SKI23

  • QuestionDoes the camera have a light of it[s own like the Spotlight camera?

    Asked by Alan.

    • Answer The Outdoor Cam Plus does not have a built in light. It does have a night vision capability with Ring sight. Basically it offers a Color Night Vision. It will not project a visible light to illuminate an area when motion is detected to be a deterrent, that would be the spotlight cameras.

      Answered by BrandonC

  • QuestionCan I mounted the camera on the soffit?

    Asked by frank.

    • Answer Hi frank. Thank you for reaching out to us with your question. Yes, the Ring Outdoor Cam Plus can be mounted to a soffit, wall, eave, or overhang. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Matthew from Ring.

      Answered by Ring

  • QuestionDoes this camera have lights?

    Asked by Catfish.

    • Answer Yes - for night vision / video purposes. It does NOT have a built in light for like lighting up an area as a security light, if that is what you are asking…

      Answered by JimR

  • QuestionHow long is the power cord?

    Asked by Chuck.

    • Answer Hi Chuck. Thank you for taking the time to ask this question. The USB-C cable length is 8.2 feet for indoors and the outdoor AC power cable length is 11.5 feet. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionDoes this camera have a battery backup feature?

    Asked by LR01.

    • Answer Hi LR01. Thank you for taking the time to ask this question. Yes, the Ring Outdoor Cam Plus has the Dual Power Mode feature. Automated Dual Power Mode is turned on by default when a device is wired and has a battery (sold separately) inserted as a power backup. If your device loses hardwired power, or the hardwired power connection is weak or unstable, your Ring device will start reducing energy consumption by automatically switching from Wired Mode to low-power Battery Mode. If there is no battery inserted into your plug-in device and it is experiencing weak or unstable power, it will automatically switch to Low Power Mode and default to using the battery settings as if it were inserted. This ensures that you will continue to have access to all your device’s features. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring