A:AnswerInstructions are spelled out in the product manual. Should have been in the box. If not, I guarantee there is a PDF of it available online. Search for the model number and “user manual.”
A:AnswerHi Julie, we will have to recommend that you contact our tech support team via chat for specific information regarding the control panel. They may be reached at shop.panasonic.com/contact us Mon-Fri from 9am-5:30pm est.
A:AnswerThank you for brining this to our attention. We will have to recommend that the unit is evaluated to determine the level of damage. This is the link to service https://shop.panasonic.com/supportservice