“While trying to play a 4k Ultra HD HDR to my Vizio 4k smart TV the Format not supported and then there is no sound. I have the correct HDMI (new) for 4k, 8K and so forth. How do I get it to read the disc so I can hear it too?”
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Thank you for reaching out! Considering the situation you are experiencing, the best course of action would be to contact our Customer Care team by accessing the live chat option under the Support tab on our website.
Sorry, there was a problem. Please try again later.Try cleaning the heads with a good cleaner.
Sorry, there was a problem. Please try again later.Check to be sure your firmware is up to date on both the player and the TV and then try adjusting the audio output settings in both the player and the TV. You may have to play with it a bit. Contact Vizio customer support for their help if all else fails. Also neither the player or the TV does 8K so why would you use that setting?
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