“I'm still getting my computer set up. The mouse and keyboard have their batteries properly installed , computer is on, but they are not working - no connection. What is missing?”
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Make sure, if there is a USB dongle, that it is plugged in firmly and the keyboard and mouse are turned on. If it is Bluetooth, make sure they are turned on, and there is an active recognition from the all-in-one. If that does not help, we recommend consulting our friends for quick assistance at Geek Squad, or you can contact our Tech Support team! Geek Squad: https://www.bestbuy.com/site/services/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018 HP Tech Support: https://support.hp.com/us-en
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