Questions & Answers

Q: QuestionDoes this headset work with Nintendo switch

Asked 3 years ago by Benton.

• A:Answer Hi Benton, this headset is compatible with Xbox and with Windows PC, it wouldn't be compatible with the Switch.

  Answered 3 years ago by PDP Team

  
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Q: QuestionWill this headset work with an Xbox Series S?

Asked 4 years ago by Nick.

• A:Answer Works on mine!

  Answered 3 years ago by JosimoVerified Purchase

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Q: QuestionThe mic arm is broken how do I get fixed?

Asked 4 years ago by RF71.

• A:Answer Hey RF71, we're sorry to hear your mic broke, if you got this headset just a couple of days ago please contact your local Best Buy store so they can assist you, if you got this within the past 2 years please reach out to us through our website, submit a ticket and we'll be glad to help you!

  Answered 4 years ago by PDP Team

  
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Q: QuestionDoes it work with iPad too I’m looking for wireless that works with iPad and Xbox one any such thing ?

Asked 4 years ago by Kris.

• A:Answer Hi Kris, Our apologies, this headset will only function on Xbox One consoles and Windows 10 PCs. If you have any other questions about this or other PDP products, please do not hesitate to email us at: [email protected]

  Answered 4 years ago by PDP Team

  
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Q: QuestionWill it connect to an Xbox one and if so how?

Asked 4 years ago by HenryZ134.

• A:Answer Yes it works great with Xbox One. There is a wifi dongle that gets plugged into one of the Xbox USB ports. You may have to pair the headset and the dongle but we didn’t have to do that. Instructions are all included.

  Answered 4 years ago by LLASVerified Purchase

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Q: QuestionThe USB is not working no more where can I buy a new USB for it?

Asked 4 years ago by John.

• A:Answer Hi John, If the USB transmitter has suddenly stopped working, Please do not hesitate to contact us at [email protected]. We can start a warranty replacement process right away. Alternatively, we have replacement USB transmitters available on our website which cane be found here: https://www.pdp.com/en/shop/spare-part/lvl50-wireless-usb-transmitter-xbox

  Answered 4 years ago by PDP Team

  
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Q: QuestionWhen would you guys have this product in stock again ?

Asked 5 years ago by Kurt.

Q: QuestionDo you have those in stock

Asked 5 years ago by Jordy.

• A:Answer No

  Answered 5 years ago by Bobby

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Q: QuestionThis headset was a gift to me but the instructions got lost. I can’t figure out how to turn the mic monitoring up. I’ve tried almost every setting possible I even updated the controller but other users still cannot hear me. What do I do?

Asked 4 years ago by Breezo.

• A:Answer Hi Breezo, Please email our customer service team at [email protected]. They will be happy to assist you with this issue.

  Answered 4 years ago by PDP Team

  
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