Questions & Answers

Q: QuestionMost outdoor TVs are rated for full shade, partial sun, or full sun. Can you clarify what the Neptune TV's are rated for?

Asked 4 years ago by ToneCap.

• A:Answer They are rated for partial shade but 500nits will perform in partial sun

  Answered 4 years ago by johnpmn01

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Q: QuestionDo you need to cover this tv or does it really withstand rain?

Asked 4 years ago by Hal.

• A:Answer This display does not require a cover

  Answered 4 years ago by PeerlessAVCustomerCare

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Q: QuestionHow do you set up a wifi connection in setup

Asked 8 months ago by Anonymous.

Q: QuestionIs there an optional long power cord available for this model?

Asked 2 years ago by Cwolsen76.

Q: QuestionIs the remote weather proof as well?

Asked 3 years ago by Beth.

• A:Answer yes. I was told it is

  Answered 3 years ago by bkdavidsonVerified Purchase

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Q: QuestionCan you connect this TV to Bluetooth speakers? Thank you

Asked 3 years ago by Question.

• A:Answer No-the shade series is not blue tooth compatible.

  Answered 3 years ago by Peerless-AV Customer Care

  
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Q: QuestionWhat is the best "compatible" sound bar for this TV?

Asked 4 years ago by Rolo.

• A:Answer Sound bars that connect with analog or digital audio as these out ports are on the Neptune TV's should work.

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionAre these water resistant?

Asked 4 years ago by Waterproof.

• A:Answer Yes they can take full outdoor weather

  Answered 4 years ago by OakHill

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Q: QuestionCan any other type of mount be used besides a wide mount? I need to be able to hand my TV on a metal 4" post? I have a metal structure with both 4" metal posts vertical and horizontal .... I can use the wide horizontal mount.....Any recommendations?

Asked 4 years ago by Oltex.

• A:Answer Please e-mail [email protected] for assistance!

  Answered 3 years ago by Peerless-AV Customer Care

  
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Q: QuestionHow deep is the bracket that comes with the Neptune Shade 65 inch tv? Wall to back of tv.

Asked 4 years ago by Danroccodale.

• A:Answer The mount keeps the TV 2.29" from the mounting surface.

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionWhat are the dimensions of the wall mount included?

Asked 4 years ago by Chris.

• A:Answer Wall plate is 19.37 wide by 9.15" in height Vertical rails to attach the TV to the wall plate are 12.81 " in height https://cdn.shopify.com/s/files/1/0508/3732/3934/files/User_Guide_Included_Tilt_Mount.pdf?v=1612474118

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionCan this TV be mounted from the ceiling?

Asked 4 years ago by RHV54.

• A:Answer Yes please see the link for the ceiling mount https://docs.peerless-av.com/SELL%20SHEET-LIT0640-1-1.1-1.PDF 4 different drop down column lengths are available

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionWill the wall mount that’s included work with cement board siding?

Asked 4 years ago by AEG.

• A:Answer This product is designed to be installed on wood stud, solid concrete or cinder block walls. Hardware is included for wood stud, solid concrete and cinder block installation.

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionHow long is the power cord?

Asked 4 years ago by Erica.

• A:Answer Cord is at least 3 ft long

  Answered 4 years ago by Joseph

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Q: QuestionHi, the website shows "out of Stock" any idea when these TV's will be available again?

Asked 4 years ago by Chauka.

• A:Answer Hi, Thanks for your message! They are in stock and we are working through a systems issue to process sales (should be up shortly)

  Answered 4 years ago by johnpmn01

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Q: QuestionWe bought three of these, and after mounting two do not power on?

Asked 4 years ago by Bret.

• A:Answer Please call 800-865-2112 to speak to our Peer Tech Pro team between the hours of 7 am CST to 7 pm CST. We would like to help trouble shoot any possible display issues.

  Answered 4 years ago by Peerless-AV Customer Care

  
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