Questions & Answers

Q: QuestionHow often should I clean the PetLibro Capsule water fountain?

• A:Answer For your pet's health, it's recommended to change the filters and clean the pump and fountain every 2 weeks.

Q: QuestionDoes this fountain have a filter?

• A:Answer Yes, this fountain has a four layer filtration system to help keep your pet's water clean.

Q: QuestionHow does the PetLibro Capsule Water Fountain stay so quiet?

• A:Answer The PetLibro Capsule water fountain runs absolutely silent even when the water level gets low.

Q: QuestionWhat is the bowl made of?

• A:Answer The bowl is made of stainless steel.

Q: QuestionWhy is running water better for my pet?

• A:Answer Running water signals to your pets that the water is safe and fresh.

Q: QuestionHow often does the water have to be changed and how often does it have to be cleaned?

Asked 2 years ago by Joan.

• A:Answer You could add or change water in your pet's fountain based on how much they drink. When the water is running low, it's good to clean the fountain before refilling it. It's best to clean the pump and put in a new filter every two weeks. If you have more than one pet, you may need to clean and replace the filters even more often.

  Answered 2 years ago by echo

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you sell the filters?

Asked 2 years ago by Anonymous.

• A:Answer PL-FF002-02W, the filter model

  Answered 2 years ago by kkee

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan a dock be purchased for this to make it smart? Or is that a different water fountain?

Asked 7 months ago by Honestreview.

• A:Answer Pk

  Answered 4 months ago by CarlosBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhere is this product made?

Asked 1 year ago by Rach.

• A:Answer Made in China

  Answered 1 year ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do you change modes?

Asked 2 years ago by V.

• A:Answer There isn't mode so to speak. Just fill with water to the full line and plug it in. You can remove the tiny tower as shown in the picture. With the tower removed the water just kind of bubbles up, my cat like it this way

  Answered 2 years ago by MarkusVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionIs there a power cord attached to this, my cat sometimes trys to chew on power chords.

Asked 2 years ago by Bellechatte.

• A:Answer Yes this one is corded and the other one dockstream supports battery-oprated.

  Answered 2 years ago by kkee

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo any electrically powered components or wires come into contact with water? If so, what are the protections against electrocution?

Asked 1 year ago by Mark.

• A:Answer I have two cats and have never had an issue. The unit is supplied power through a USB cord that you would plug into an adapter or USB port in an outlet. If you overfill the fountain it could result in water at the outer base of the unit. I have had this fountain for over 6 months and a different on prior and never had an issue, but if you have a pet that might chew the cord then that could cause an electrocution, but that could happen with any electric cord that they could have access to.

  Answered 1 year ago by JoyceVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)