Questions & Answers

Q: QuestionWhat is the water capacity of the fountain?

• A:Answer The water capacity of this fountain is 2.5 liters.

Q: QuestionWhat is the warranty on the fountain?

• A:Answer The parts are covered for two years and the labor is covered for two years.

Q: QuestionCan the fountain be used outdoors?

• A:Answer This fountain is designed for indoor use only.

Q: QuestionHow long does the replaceable pump normally last? Other water fountains I have owned never failed, just needed to clean it out every month or so.

Asked 8 months ago by misjcy.

• A:Answer Hello, Thanks for your question! An extra pump ensures reliable water flow and long-term performance, keeping your pet’s water fresh. Over time, any water fountain experiences some wear and tear, but as long as the pump is functioning well, you can continue using it. If it ever stops working, having a replacement on hand ensures uninterrupted use and peace of mind. To keep it working well, we recommend replacing the filters (filters, not the water pump) and cleaning the pump every two weeks if you have one pet. This includes both the white filter in the tray and the black foam filter covering the pump, which helps trap debris and protect the pump. Regular maintenance is key to keeping it running smoothly.

  Answered 8 months ago by Petlibro Product Expert

  
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Q: QuestionSome of the pictures/videos show "For Cats only...". Does that mean that the fountain is designed for cats only or just the software is designed to support cats only?

Asked 5 months ago by JimT.

• A:Answer Thanks for your question! The current drinking data algorithm is specifically designed for cats. If used for dogs, the data may be inaccurate due to differences in drinking behavior.If you’re looking to monitor a dog’s water intake, PETLIBRO Dockstream RFID Cat and Small Dog Smart Water Fountain (White) uses an RFID tag-based algorithm that works for all pet types, not just cats. Plus, this model offers a larger capacity, splash guard, and features better suited to dogs’ drinking habits and higher water consumption.Please feel free to reach out to us at [email protected] if you have further questions!

  Answered 5 months ago by Petlibro Product Expert

  
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Q: Questiondoes it come with a camera?

Asked 1 year ago by jack.

• A:Answer Thanks for your question! No, the PETLIBRO Dockstream App Monitoring Pet Water Fountain does not come with a camera. It includes a replacement water pump, and there is an app feature.

  Answered 10 months ago by Petlibro Product Expert

  
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Q: QuestionHow tall is this? Would a small breed like aShih Tzu be able to drink comfortably form this?

Asked 1 year ago by Ashwin.

• A:Answer Thanks for your question! The height of the fountain is 7.45 inches.

  Answered 10 months ago by Petlibro Product Expert

  
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