Questions & Answers

Q: QuestionHow often should I clean the fountain?

• A:Answer It is recommended to clean the pump and fountain, and replace the filter and foam at least every 2 weeks.

Q: QuestionDoes this fountain have a filter?

• A:Answer Yes, this fountain uses a vertical layer filtration system with the replacement filter PL-FF005-02W.

Q: QuestionHow long will the battery last on a full charge?

• A:Answer On a full charge, the battery can last for up to 30 days.

Q: QuestionCan this fountain be used outdoors?

• A:Answer This fountain is designed for indoor use only.

Q: QuestionWhy is the water flow so quiet?

• A:Answer The fountain uses an advanced water flow system that filters out noise, making it very quiet at only 23dB.

Q: QuestionIs there a way to tell how much water is left in the tank without opening it? is there a window somewhere on the container?

Asked 2 years ago by RDHT.

• A:Answer No window, but a red light on the front that will blink when its needs water. Lasted 2 small dogs that drink a lot of water 3 days.

  Answered 1 year ago by WillytVerified Purchase

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Q: QuestionHow often does the filter need to be replaced ?

Asked 10 months ago by Angell.

• A:Answer Every two weeks filter change and clean every part of the fountain weekly to keep it working as it’s supposed to.

  Answered 2 months ago by DaNieLVerified Purchase

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Q: QuestionIs this weatherproof? There's a lot of strays in the area that I've taken in and wanted to buy a few to place outdoor

Asked 1 year ago by roseprint.

• A:Answer Thank you for your question! We do not recommend using the product outdoors, as it is not specifically designed to be weatherproof. Additionally, outdoor conditions could introduce dust and insects, potentially affecting the cleanliness of the water. For the best performance, we suggest placing it in an indoor area. If you have any other questions, feel free to reach out!

  Answered 10 months ago by Petlibro Product Expert

  
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Q: QuestionDoes anyone know how long it holds a charge in battery (only) mode, just roughly speaking; 10 days, 30 days, etc. Obviously some of this will depend on ambient (temp) conditions and how often the fountain is activated, but a realistic estimate. Thanks!

Asked 1 year ago by RDHT.

• A:Answer Mine lasted at least twenty days before I had to charged it.

  Answered 1 year ago by NikHVerified Purchase

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